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Colonial Nissan of Medford - Service Center

Medford, MA

4.7
883 Reviews

883 Reviews of Colonial Nissan of Medford - Service Center

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April 07, 2023

I quickly and easy make appointment for my Nissan maintenance. All necessary actions were done in promised time. I am happy. More

by emorozova
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2023 -

Colonial Nissan of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Nissan of Medford! Alex Chase, Service Manager achase@nissanofmedford.com

April 06, 2023

Very helpful and attentive staff. The only reason I did not select the most stars is because my sensor problem came back a few days after I left Nissan last week. More

by abbykilleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The ladies at the reception desk. Very helpful
Apr 06, 2023 -

Colonial Nissan of Medford responded

Thank You!

April 06, 2023

Good customer services and good services I like doing service in this place I’m verry satisfied when i do services in this place More

by mondesirrijkaardfrino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2023 -

Colonial Nissan of Medford responded

Thank you for your nice words they help and they make us want to do a great job for you.

April 02, 2023

They were professional, amazing, fantastic, and they took great care of us. I will be sending my family here. More

by hyaliyev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Tagliamonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Colonial Nissan of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

April 01, 2023

Colonial Nissan of Medford informed me I needed work done on my brakes. They told me it would be a specific price. After confirming this amount with them I was charged over $200 more at checkout. I do not tr More

by VersaNote3
Recommend Dealer
No
Employees Worked With
The employees are not listed.
Apr 04, 2023 -

Colonial Nissan of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Alex Chase, Service Manager achase@nissanofmedford.com

Apr 09, 2023 -

VersaNote3 responded

Colonial Nissan reached out to me to discuss my concerns. They are in the process of helping me address the issue to my satisfaction.

April 01, 2023

Professional and courteous staff! Grateful for the timely communication and support of the service team! Thank you. More

by JDLCJOHNSON4
Recommend Dealer
Yes
Employees Worked With
Mike Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Licona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
Apr 01, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

March 31, 2023

Prompt efficient service. Professional and overall 5 stars are deserved. Will return for service again. More

by KIRKWP38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Santarpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Minigan
Apr 01, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

March 30, 2023

good service for my oil change and tire rotation! Joanne was great and help get me in and out fast! More

by melissa sheehan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2023 -

Colonial Nissan of Medford responded

Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

March 29, 2023

Excessive labor & diagnostic costs. No itemization of labor charges. Extremely expensive probably due to labor costs, hardly any customers. More

by mysteriousdac
Recommend Dealer
No
Employees Worked With
Skip
Apr 01, 2023 -

Colonial Nissan of Medford responded

Phony review

March 28, 2023

Fantastic . Will use again always . The staff was the best ! Very quick and honest . Thank you More

by faheyjm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2023 -

Colonial Nissan of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

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