Colonial Subaru

The dealership is in Danbury, CT which is pretty far from Teaneck, NJ. I called and spoke with Lily who was my salesperson. I told her what I wanted and that I had a 2019 Subaru to trade in. First, she wa Teaneck, NJ. I called and spoke with Lily who was my salesperson. I told her what I wanted and that I had a 2019 Subaru to trade in. First, she wanted to see pictures of my car. I called and asked for her e-mail address so that I could send the pictures. She was quite snippy and said it was on the e-mail that she had sent me. I looked for the e-mail address and called back. Then, she gave me her e-mail address. I asked for a bottom line payment. She provided me with the cost of the new car which was very expensive because she had not included a price for my trade-in. Her manager sent me an e-mail and I relayed this to him. She then said she would not give me a bottom line figure until I brought my car in to their dealership. I am not interested in driving to Danbury, CT. More

Fixed car, which I am glad, but unbelievably rude. Don’t ever want to go back. Set up appointment 3 days in advance. Car not done til after hours. Told to call and pay over phone but nobody answers Don’t ever want to go back. Set up appointment 3 days in advance. Car not done til after hours. Told to call and pay over phone but nobody answers. Spoke to two woman who didn’t want to hear about my frustration over it. They only know how to talk louder and actually said they didn’t want to know. Just want to “resolve it” . They only want your money, and now you can go away. I work retail myself, all it takes is a minute or two of your time to listen and customer feels they have been heard. Boy am I angry! More

Carlo Columbo was very helpful. I am very happy with the car I left with car I left with More

This is the first time we have visited Colonial Subaru. We started our communication via email. The service was amazing from the email to the operator to the salesperson and to the back office (Carlos). We started our communication via email. The service was amazing from the email to the operator to the salesperson and to the back office (Carlos). We purchased a Forester through Milton. Milton was knowledgeable, courteous, respectful and professional. We would use Milton and dealership again without a doubt. Milton and Colonial rock! More

Dan Holuba was an excellent sales representative. As we were looking to trade in our 5 yr old Crosstrek, Dan explained the 2021 upgrades with no pressure to purchase. After test driving the new Crosstrek, were looking to trade in our 5 yr old Crosstrek, Dan explained the 2021 upgrades with no pressure to purchase. After test driving the new Crosstrek, we were sold. The rest of the process went smoothly thanks to Dan. We appreciate all the time Dan spent with us and his thorough knowledge of Subaru. More

We are so grateful to Fred Artman! Fred was over-the-top generous with his time and knowledge—and we didn’t even buy a car from him! He helped us sort through pre-owned options and told us exactly what ques generous with his time and knowledge—and we didn’t even buy a car from him! He helped us sort through pre-owned options and told us exactly what questions to ask about specific vehicles. We bought a car elsewhere THIS TIME but will turn to Colonial Subaru & Fred first, next. Many thanks--we're impressed. More

Honest dealership that will not pressure you. I purchased a 2018 CPO Crosstrek and had a pleasant experience throughout the process. Drove all the way from NYC to this dealer because of the great selecti a 2018 CPO Crosstrek and had a pleasant experience throughout the process. Drove all the way from NYC to this dealer because of the great selection, arrived a bit late, and despite the dealer closing early that day the staff stayed late to make sure I could drive the car home the same day. Alan and Carlos were very helpful, I highly recommend Colonial Subaru. More

It was time to let go of our wonderful 17 year old truck. Very hard to do. We also have a 2004 Subaru Legacy and it is still going strong. To replace the truck we decide to buy another SUV, a Subaru Fores Very hard to do. We also have a 2004 Subaru Legacy and it is still going strong. To replace the truck we decide to buy another SUV, a Subaru Forester. Ciliana "Lillly" Genao, Sales and Kayla Pierpaoli, Finanace Manager and Amal, Instructor and Service Department gave wonderful support and instruction. They took the stress out of learning new advanced technology. We were extremely satisfied with the 2004 Subaru and will enjoy this new experience, new technology and long long trips exploring this wonderful country in the Forester.. More

Very helpful. Easy transaction. Great honest people. Dan Holuba was a very helpful and professional sales representative. The sales manager and all the employees we great Dan Holuba was a very helpful and professional sales representative. The sales manager and all the employees we great More

My 12 year old Forester blew its transmission and I was suddenly in the market for a new car. I went to Colonial Subaru and every single aspect of my car buying experience was absolutely 5 star. My sale suddenly in the market for a new car. I went to Colonial Subaru and every single aspect of my car buying experience was absolutely 5 star. My salesman, Ron Schneider, was incredibly knowledgeable about the cars I was looking at, including the competitors, and immediately pointed me towards the Forester I wanted. No sales pressure, just an incredible resource for knowledge. Financing and the service department were equally fantastic. It was a great car buying experience and I love my new Forester. My family and I have been buying our cars from Colonial for many years, and we will keep doing so with incredible service like this. More