Colonial Toyota in Milford

Excellent Experience & Fantastic Customer Service I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how muc I was nervous about car shopping as many dealerships can be very pushy. Plus I am still unsure of what kind of car I want, color, price range, how much I could afford, and whether or not I want to get another car right now or if I want to wait a little bit. However, my visit to Colonial Toyota today was phenomenal! I was introduced to a sales associate, Ryan Bray, who started with the basic questions; i.e. what type of car, color, price range, features & then shown affordable certified used cars. After not finding a used car with all of the features I wanted I was shown the new models. Ryan then with went over all the features and benefits of each car that we looked at, which gave me a good idea of which one would better suit my needs. He then provided a printout with all of the associated costs and what my monthly payment would be for my top choice cars. Ryan discussed the pros and cons of each option; i.e. certified used, new or leased and provided all of this information to me without me ever feeling pressure to make a decision right then. Ryan was everything a sales associate should be; he was friendly, courteous, personable, and enthusiastic. In addition, the dealership was absolutely amazing. It was nicer than some infinity dealerships that I've been to. There is a beautiful waiting area for customers where they have a juice/soda/coffee bar and a separate "kids" waiting area that is enclosed & seemed to be soundproof (always a plus when there are kids involved). Then they have a whole floor dedicated to service with its own waiting area/juice bar. They offer fantastic warranties besides the generic factory warranty. There lifetime Ironclad warranty covers your powertrain for the entire time you own that car, which is awesome! They are probably able to offer that because toyota's are such dependable cars, but still I don't see other toyota dealerships offering that. All in all it was definitely the best car shopping experience that I ever had. I look forward to going back to Colonial Toyota this week to test drive my top choices! More

Great experience! Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I b Thanks to Frank for a great shopping experience. He was very friendly, helpful and a nice guy. I will be sure to work with him again the next time I buy a car. More

Frank Pratts gets it done Frank Pratts brought us from "just looking" to driving off in a new Prius, and facilitated the return of our leased car (to another manufacturer's de Frank Pratts brought us from "just looking" to driving off in a new Prius, and facilitated the return of our leased car (to another manufacturer's dealership). He demonstrated the vehicle, allowed us a lengthy test drive, and provided all the financial options based on our preferences. This allowed us to make a decision based on information, not sales pressure. He was genial and likable throughout the process. Special mention to his associate Ray Jimenez, who also tended to all our concerns, and even accompanied us when we dropped off our lease to ensure we were properly accommodated. Side note: If any TV producers want an idea for reality show, "Frank and Ray Sell a Car" would be a hilarious hit! Two nice guys with whom we shared many laughs during the process. More

Excellent The sales person is the best , responsible, faster, and explaining everything clear... He is patient and he has experience...he is friendly and Spanis The sales person is the best , responsible, faster, and explaining everything clear... He is patient and he has experience...he is friendly and Spanish speaking...which is my LENGUAJE ....thank you Frank Pratts for all your help... More

Nice experience Had a great experience with Frank, he was courteous, knowledgeable and helpful, I think I got a fair price but I know you guys have to make money, I'm Had a great experience with Frank, he was courteous, knowledgeable and helpful, I think I got a fair price but I know you guys have to make money, I'm very happy with the Rav4. More

My Experience at Colonial Toyota Frank was an amazing salesman very professional and friendly & funny. He made me feel confident in my investment with my new toyota camry. im pleased Frank was an amazing salesman very professional and friendly & funny. He made me feel confident in my investment with my new toyota camry. im pleased with my purchase. i look forward to doing business with Frank in the future. i will definitely recommend Frank at colonial toyota to my friends. More

New lease My wife and I met with Frank to look into leasing a new car. Though we knew which model we wanted, Frank worked with us in the most respectful manner My wife and I met with Frank to look into leasing a new car. Though we knew which model we wanted, Frank worked with us in the most respectful manner, from selecting the color, thru getting an acceptable price, thru financing, and finally thru the delivery process. We both would definitely rate this as the best experience we have ever had with any car dealership, by far. We felt absolutely no pressure what so ever. We were given the time we required to make the decision that was right for us. More

Exceptional car buying experience From the moment we arrived at Colonial Toyota we were catered to and all of our questions were thoroughly answered. Our salesman, Ray Garcia, was fri From the moment we arrived at Colonial Toyota we were catered to and all of our questions were thoroughly answered. Our salesman, Ray Garcia, was friendly and very helpful. His manager, Frank Pratts, assisted in making our buying experience smooth and enjoyable. We were treated with the utmost respect and professionalism. Upon request we got to test drive 2 vehicles which they specifically matched to our personal needs. This was by far the best car buying experience we have ever encountered. We are definitely sticking with Colonial Toyota for all of our automotive needs in the future and will be recommending Ray to our friends when they are in the market for a new car. More

Helpfulness of Frank Pratts Frank Pratts was truly a great salesman when it came to getting our used car. He was helpful, honest and stuck with what we wanted. He did his best to Frank Pratts was truly a great salesman when it came to getting our used car. He was helpful, honest and stuck with what we wanted. He did his best to get us the greatest deal possible and was true to his word. We got this car for my daughter and I couldn't be happier. More

Great Experience I went to purchase a new car. I was very pleased with the service I received & how polite the sales person was to me & my little son I went to purchase a new car. I was very pleased with the service I received & how polite the sales person was to me & my little son More