Colonial Toyota in Milford

I went to this dealership to check out the Camry Hybrid and the Avalon. Dealership had a lot of seats, and a lot of salesmen. Cole approached me and accompanied me on test-drives for both the vehicles. and the Avalon. Dealership had a lot of seats, and a lot of salesmen. Cole approached me and accompanied me on test-drives for both the vehicles. He explained the cars in great detail, including why those particular models faced recalls. This gave me the impression they were very transparent about things. He didn't have all the necessary brochures, as they ran out - for that reason, he mailed me one, and called me just to make sure I received it. Overall, I had a great experience at this dealership. More

There is a dealership closer to my home, but I like Colonial Toyota. I may go the extra miles anyway. On the whole, I felt like a received a fair price and one where we did not have to haggle. I apprec Colonial Toyota. I may go the extra miles anyway. On the whole, I felt like a received a fair price and one where we did not have to haggle. I appreciated that a lot. I knew my "stuff" and they knew theirs. My only disappointment was that Toyota did not provide me with a fair offer on my trade-in. Part of buying a car is often being able to trade in your old one. Toyota's offer to me was below blue book, after some research on how much it would cost to fix my car up - I reluctantly agreed and am now a proud owner of the 2010 Camry, overall was an excellent experience. More

I had been looking for a Prius that fit my needs, and I had gone to this dealership as well as a few others also very friendly, but I felt as if they were being nice and saying what I wanted to hear as opp had gone to this dealership as well as a few others also very friendly, but I felt as if they were being nice and saying what I wanted to hear as opposed to the truth. Chris was very honest and upfront about everything. He did not try to sell me additional features, or try and get me to spend money on things I did not need because he knew I was clear about what I wanted and did not want. There was no bargaining involved since I got my Prius as a "manager's special," so I did not feel as if I was being hassled. Even after my car was purchased, Chris helped me understand some features that I was not clear on. Overall experience was good and quick. More

During the repair process on my air conditioning for my Rav4, Sam performed above and beyond what I expected from a service department. Since there was an unusually long wait in getting replacement parts, Rav4, Sam performed above and beyond what I expected from a service department. Since there was an unusually long wait in getting replacement parts, they kept me informed of each step so I would have a reasonable expectation of what, when and how the situation was being handled. They also made sure that I was with a rental car so i could get to and from work and that really took a big stress factor off of my mind. Now here's the thing, I've been in customer service on the front line with AT&T for 27 years and I know exemplary service when I see it. I bought my truck here many years ago, and will I will return when it is time for a new car and hope to experience the same. More

Overall Experience: Extremely Poor I was shopping for Overall Experience: Extremely Poor I was shopping for a 2006 4x4 Highlander (A5) and did extensive online and offline research. I had the "Toyota N Overall Experience: Extremely Poor I was shopping for a 2006 4x4 Highlander (A5) and did extensive online and offline research. I had the "Toyota National" printouts for similar vehicles which offered dealer line-by-line items and charges (both invoice, MSRP, including holdbacks, etc...). After selecting, test driving, negotiating, mutually agreeing to a and initialing a selling price of $28K at Colonial Toyota of Milford, the sales team proceeded to do the "dealer" shuffle routine where the salesman went back and forth to his manager afterwards about the price. After wasting about an hour of watching the salesman go back and forth, I asked to speak with someone who had authority to make decisions. The manager proceeded to tell me that the selling price was $29500 even though we had agreed upon $28000. He then said that was the after rebate price where I would have to sign over $1500 to them in addition to $28K. At that point I was pretty much disgusted. I showed the manager an Edmonds, CarsDirect, and their own Toyota National printouts for the trim with the exact same options. Seeing that, he and the salesman tried to back-peddle and went down a path of redfining the terms of the manufacturers rebate and special financing offer for 2006 closeouts. At that point I walked out. More