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Colonial Volkswagen Subaru

Feasterville, PA

4.2
535 Reviews

200 West Street Rd

Feasterville, PA

19053

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Showing 535 reviews

April 11, 2010

Mike Boyle helped our daughter Patti find the perfect car for her. He was patience, courteous and considerate. We knew when it was time to come and get her a car it would be from Mike Boyle. When we arrived More

by Penny Lafferty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Boyle
April 11, 2010

I went into Colonial VW Subaru looking for a used car (really not sure what I could do because my credit was not good) Mike worked with us and I came home with a wonderful vehicle. Thanks to Mike and eve More

by Pattiryan2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Boyle
April 10, 2010

There is nothing these slugs won't say to sell a car. The tactics employed by the salespeople at Colonial Auto Group exemplify why car salespeople have the horrible reputation they do. After applying More

by goodcat
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Sales manager
May 06, 2010 -

Colonial Volkswagen Subaru responded

To toss personal insults over a website serves no purpose. My name is George, not Conman. Your story although passionately put has a little more to it. Please allow me to elaborate. Everything you said minus the name calling is TRUE. The vehicle we found for you was (as you found out) located at a Used Car Lot in Palmyra NJ. They had the car listed for $15995 as stated. Surely you would not expect me to sell it for $15996? The vehicle would have to be transported to Colonial, put through our service department, perform a PA State Safety Inspection and Emissions test since the car came from NJ. Also we would have to assume at the least some type of limited Power train warranty and this is all under the assumption the vehicle was in good running order and did not require excessive repairs. Then a full detail and fuel. Remember the vehicle was being sold off a Used Car Lot and not a Jaguar Dealership. Lastly we added some profit. The difference in price included: transportation, servicing, PA State inspections and emissions, Limited Power train Warranty, Frame and Title check, full detail and fuel. As you know, customers have the ultimate power to say yes or no. You said no and for that I am sorry we did not reach an agreement. There are 4 Colonial Dealerships. The other 3 have no idea who you are and had nothing to do with that situation. It seems it is my entire fault not Colonials and not Salespeople in general. I am sure you know there are good cops and bad cops, good lawyers and bad lawyers, good bus drivers and bad bus drivers as well as good and bad salespeople. You can't paint everyone with the same brush. Evidently you feel I am one of the bad ones and for that I truly apologize. Peace George

April 07, 2010

My wife intended on buying a car from this dealership. We live about an hour away, so most of the arrangements were made over the phone. We had discusses final price of the vehicle, loan rates, trade in valu More

by drew0065
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Not sure; wife dealt with sales person
May 06, 2010 -

Colonial Volkswagen Subaru responded

We at Colonial Volkswagen Subaru are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I understand that your wife was very dissappointed that evening. I was also very dissappointed to find the Tribeca had been borrowed overnight by the owner and I was not able to offer that vehicle for sale that day. I had no idea that he had taken the car. I remember we scheduled a meeting for your wife to visit the dealership and test drive the Tribeca and that time was 7pm. She told me it would take her an hour to get here from her location. At 5pm I wanted to freshen up the vehicle for her and make sure it had fuel for her test drive to insure everything would be ready for her when she arrived. I walked the lot and did not find the Tribeca. After a little investigation I realized the owner had taken that car overnight. I then attempted several times to contact the owner by cell phone, text and email. At that time I contacted your wife with the dissappointing news. I recall the time to be between 5pm to 5:30pm. I hoped to catch her before she began her way to Colonial. I am truely sorry I did not catch her in time. I tried. I did not want her to make the hour drive and the vehicle not be here for her. We spoke later and I informed your wife the tribeca would be back the following evening for her. I aploogized again. I only sell automobiles for a living and I lost a sale that day. The situation that came about was out of my control. I am sorry. Following my conversation with your wife we noticed your comment on dealerrater.com. I hope you can reconsider your opinion toward this dealership and choose to edit your listing. I would really appreciate that. Marty

March 21, 2010

Colonial Subaru and Mike were a pleasure to work with. Mike, worked very hard to locate the car that I wanted, with all of the additions I wanted and the right color, aparently dark gray was hard to get. More

by hanakanapuna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael V Boyle
March 13, 2010

I was in the process of researching for a new car; I had visited several other dealerships. I dread doing this type of task. However, when I finally decided on approaching Colonial VW Subaru, it actually More

by leon1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Boyle
March 11, 2010

Started off working with this dealership via internet search followed by a phone call to further look into a vehicle. Phone call turn around times were very reasonable, especially when compared to other More

by dsain4285
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim & Mike Boyle
March 07, 2010

Michael gave us a very efficient right to the point explanation of the available car styles and options. Listened carefully to our needs and concerns and helped us to decide what is the best car for us More

by kyjanin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael V. Boyle
March 06, 2010

This was probably the smoothest purchase of a car that I have ever had. I would've given a perfect "5" for PRICE however I was trading in a 2008 recalled Toyota Avalon. I'm quite sure I could've made a fan More

by changski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Boyle
March 05, 2010

The best car-shopping experience I've ever had! Staff was extremely friendly, understanding, and supportive. Will deal with again and will recommend to everybody. Dealership personel did everything in their More

by nasved
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Swygert
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