Colonial Volkswagen Subaru

i have never been happy after buying a car until now, they were the best dealership i ever delt with mike boyle was very friendly felt like he was one of my poker buddies.They answered all my questions i they were the best dealership i ever delt with mike boyle was very friendly felt like he was one of my poker buddies.They answered all my questions i left there feeling like i knew everything there was to no about volkswagen products, unlike the last purchase i made of a mini van where the salesman was pushy and rude got me into a mini van and raked me over the coals a real creepy move mike and the staff at colonial got me out of that god awful deal and me trust again. More

I have purchased a few cars in my time, however, I had never considered using the internet to find a vehicle. I found the website for Colonial Volkswagen and browsed their site. I did see a vehicle that never considered using the internet to find a vehicle. I found the website for Colonial Volkswagen and browsed their site. I did see a vehicle that I was interested in so I went for a visit. My first impression of the dealership was favorable when I pulled into the lot. I didn't have to wait long for a salesperson to acknowledge I was there (which I did appreciate). I was asked what brought me to their location and I informed my salesperson, Mike Boyle, that I was looking at their site on the internet. I told about the car I saw and was waiting for him to say that it was sold so he could show me something else for more money. Much to my suprise that didn't happen. Mike took me right to the vehicle that I saw on line. The pricing was just as advertised. (CAN YOU SAY SHOCKED) I was expecting the usual run around, but none of that happened at Colonial. I truly had a refreshingly good experience and I plan to continue doing business at that dealership. I truly appreciate how professional Mike Boyle and all the staff at Colonial are. Thanks again guys... More

I was looking for a used, realiable car for my son that travels a long distance for college . I herd through friends that Colonial Volkswagen Subaru in Feasterville was the place to go. When I contacted th travels a long distance for college . I herd through friends that Colonial Volkswagen Subaru in Feasterville was the place to go. When I contacted them I spoke to a Mike Boyle, telling him what I was looking for and price range. Mike was friendly and knowledable and took my information. At that point I figured like most dealerships, I wouldn't hear back, or they would try and sell me a car I didn't want or was out of my price range. Not Mike Boyle at Colonial. Mike would call me every time a used car was traded in that I might be interested in, until I decided on one. When Mike called me about a used 2000 Honda Accord that was just traded in, and the cost I had to check it out. So my wife, my son and I visited the dealership and was approched with a comfort feeling not a pressure feeling. They handed us the keys and said go look it over and let us know. They gave us time alone to inspect the car, and did not have a sales rep hound us with questions making us feel quilty if we said no. When we told Mike this was the car and my son likes it, he said great and would have it cleaned up for us when we returned to pick it up the next day. Let me tell you, when my son and I pulled into the lot we almost drove right past it. The car was parked out front of the dealship window (where most new cars sit) and was so clean inside and out it looked brand new. Mike had the crew at Colonial detail it from bumber to bumber inside and out, and even removed some minor dents and blemishes it had. My son was all smiles, as I was too. The staff was also friendly and processed our paper work quickily, explaining in detail all we needed to know. The next day the cars engine light came on. Not knowing the cause I called Mike and with no delay he had my son bring in the car which was resolved quickly. Mike also got the cars history from the previous owner for us showing the cars timing belt and water pump being reaplaced which was a big concerned with the miles on it. Now that's customer service. I have told my family members and friends to visit Colonial next time they are looking to purchase a new or used car. More

Recently, I had a car that was in pretty bad shape and I was interested in purchasing a new (or “new to me”) car. A friend of the family suggested that we contact Mike Boyle at Colonial Volkswagen in Feaste was interested in purchasing a new (or “new to me”) car. A friend of the family suggested that we contact Mike Boyle at Colonial Volkswagen in Feasterville. I was a little wary at first because I thought all dealerships were the same; they either wanted to act swarthy and take all of your money or treat you like crap if you can’t afford much. My experience at Colonial Volkswagen was the total opposite. All of the staff there were so attentive and friendly. Mike was warm and welcoming right from the start. He worked with my mom and I to help get me into a beautiful new car which I love. I’ve never had an experience like this at any other dealer or any other retailer. The customer service was excellent. Mike is a wonderful guy and salesman. I will buy all of my cars from him and this dealership in the future and I will refer all of my friends to do the same. In short, I loved my experience with Mike and with Colonial Volkswagen. More

Mike Boyle exceeded my expectations regarding price and my trade in valuations. He worked with us to get us more for our trade in and and better price on the car. My only problems with my CPO Subaru were a my trade in valuations. He worked with us to get us more for our trade in and and better price on the car. My only problems with my CPO Subaru were an open recall, the tire pressure monitor light and some chips/scratches on the hood and tail gate. These issues were corrected at no cost by their Service Dept which I would give an A plus grade. However, driving home the night we got the car was enjoyable until the low fuel light came on about 10 miles from my home on the Pa Turnpike. I think Colonial should have at least put 1/2 a tank of gas in the car. Overall I would recommend Colonial Subaru. John S More

We had been looking for a car for our college daughter We had been looking for a car for our college daughter that would have all wheel or 4 wheel drive that would be good on gas. Having seen a ‘06 Subaru We had been looking for a car for our college daughter that would have all wheel or 4 wheel drive that would be good on gas. Having seen a ‘06 Subaru Impreza wagon listed for $12,900 at Colonial Subaru/Volkswagen in Feasterville we stopped by on Sunday 1/24 to check it out. It looked nice so we returned to the dealership Saturday afternoon 1/30 to see it. We were greeted by Tony S. who took us out for a test drive. As we were waiting for him to get the keys, (and then a jumper battery as the car wouldn’t start) we also saw a ’00 Subaru Legacy that seemed nice as well. We drove the 06 Impreza, and had Tony look into the 00 Legacy. He came out all smiles saying guess what? The internet price on this car (00 Legacy) is only $7999! Seemed like a decent price considering it only had 80,000 miles on it so we took it for a drive. After talking my husband & I decided to look further into the 00 Legacy from a budget standpoint, plus he didn’t feel the Impreza seat was very comfortable. We sat down and talked to Tony about the Legacy, explained to him that we wanted to take the car to our mechanic (my brother) on Monday to have it checked out. Of course he then jumped in with “this car may sell before then” story “if you are interested you should put a deposit on it to hold it.” Not really paying attention to the fact that is was 4:00 pm on Saturday (dealership closed at 5), and the plan was I would return Monday morning to take the car to the mechanic we decided to place a $500 deposit on the car as we were very interested in the car. So, Tony wrote up the form, and then brought his “sales manager” in to talk to us. (I would come to find later that this was only the first of many torture tactics this dealership would pull.) This man came in and quizzed us on our interest and we explained this was for our daughter in college in Wyoming and wanted to make sure that whatever we would purchase would be a safe and reliable car. All he kept saying was “Wyoming, really, why Wyoming?” After a sufficient amount of grilling by this joker he agreed that we could take the car Monday to our mechanic. Over the weekend we talked, and researched the 00 Legacy. We became concerned that even though the car looked to be in very good shape we didn’t think it would be a good idea to get a car with 80,000 miles on it. We saw that Colonial Subaru/Volkswagen had just listed a ’05 Legacy with only 20,800 miles on it for $11,953. I emailed Tony and the Dealership on Sunday night to let him know that we didn’t want to purchase the 00 Legacy due to the mileage on it, but were very interested in the ’05 Legacy and I wanted to take that to the mechanic on Monday instead. I also wanted to let him know so the 00 would be available for sale first thing Monday. I called Tony Monday morning to see if the 05 was in fact available. He called me back saying the car was in “detail” and would be ready later that morning. I made arrangements to go see the car at 1pm. Met with Tony again took the car for a drive, and was very impressed with the vehicle. Tony made it a point to show me the pin stripe that they had just put on the car that morning in “detailing it” and wanted me to look at the shiny flecks of color in the paint, really Tony, I thought to myself you think I would buy a car based on the pretty flecks of color in the paint? We got back to the dealership to fill out the paperwork necessary for me to take the car to our mechanic (about 10 miles away). Then I had to meet with another “sales manager” Mark for another interrogation. I was thinking I just went through this same bs with your other guy, but persevered. Mark then tried every tactic in the book to try to change my mind about taking the car off the lot. I got “why not have your mechanic come down here and we’ll put it on the lift”, “how about you buy the car, and then take it to your mechanic, if there’s a problem we will fix it”. I told him there was NO WAY I would make someone come to them, or buy the car without having it checked first. He then said the internet guy was “admonished” for listing this car so low and that he must not have looked at the mileage when he listed it. Then the real crap began when he said there was also an additional dealer prep charge listed of $477.50 and that the price of the car with that added was $12,431. “He said are you good with that?” to which I replied “I don’t know until I have it looked at.” So off to the mechanic I went. As I drove the car I felt shaking when I would break at speeds of 40mph or more. My mechanic went over the car with me right next to him. He told me the brake pads were new but it looked like they didn’t turn the rotors and that was the cause of the shaking in the rear that I felt. He advised that I have the dealership put all new rotors on the car, and ask for a new battery since it was the original on a 5 year old car. Got back to the dealership in less than an hour and told them of the problems with the rear brakes. Of course we will take care of that I was told. Then Mark popped in and asked what I thought (Tony left the room). I explained the brake problems, and he started with the crap that this car had to go through 154 check points, by his certified mechanics to which I replied that my guy was a mechanic for 30 years, he then fumbled around saying he didn’t mean to say my mechanic didn’t know what he was saying (yeah right). I then said that my husband & I would return after dinner to discuss everything with them he then made reference to the fact they could use the deposit from the other car to hold this one. Mark said, “and you’ll be buying it, right?” I told him I didn’t know. Now it gets interesting; Mark then said “well why don’t you just take the car home since we already have the paperwork filled out for you to take it off the lot anyway.” I said I wanted them to repair the rotors and we would drive it again later. He kept insisting that I go ahead and take it home it would only take 10 minutes to turn the rotors. I said I know it takes longer than that to turn rotors. I kept getting stalled, by this time it was 3:50pm and I wanted to get home to cook dinner so we could return quickly that night. I finally said just give me my keys (to the car I had to leave as collateral) and we will be back later. Mark actually had the nerve to say that if I left someone else might come along and buy the car. I then adamantly stated didn’t you just say you would use the deposit we had put towards the other car to hold this one? After about 5 minutes more stalling and bumbling over his back pedaling Mark came out and said there is the car now, and Tony had brought it back around front saying the drivers side rear rotor had a “burr” on it but they took care of that. I took the car home it was still shaking when braking at speeds of 40mph or more. My husband came home, and looked at the car, drove it and felt the brake shaking. He felt the rotors were in fact warped, and all the turning in the world would not solve that problem. We had dinner, and talked about what we would offer for the car, and that we would insist of the replacement of the rear rotors. After dinner we grabbed the tags from a car we had and headed to the dealership to purchase the car. We arrived at the dealership around 7pm sat down with Tony to talk deal. First we insisted they replace the rear rotors, then all of a sudden Mark popped his head in to listen. Of course they agreed to the rotor replacement, then my husband stated that I am not going to pay a dealer prep fee of $477.50. Mark said that’s what I told your wife, I said it was not listed as that on the other car we were going to buy, and he insisted it was written on the internet sales price, I said not for all of your cars it’s not. Plus we felt we shouldn’t have to pay them to clean up the car and stripe it because we didn’t ask them to do any of that. He then brought up the fact that the car was very under priced by the internet sales rep who had been “admonished” for his error, and look the Kelly Blue book is this. We then questioned the $280 in tag fees because we had bought a used car less than a year ago and the state fees were only $88 plus the tag place fees which brought the total to a little over $100 and that was for a new tag we would be transferring a tag. He said he can’t change their fees and he didn’t know if the place we had used before was still in business. I told him I wanted to see a breakdown of their charges before I would agree to such an outrageous amount. He said there were internet fees, etc. and left to get the breakdown for us. Tony then called me out to a computer in the showroom to show us that the dealer prep was listed under comments for the car. Mark stated that they put that on all cars and they weren’t like other dealerships that advertised a price that was lower until you read the fine print that states with a $2000 down payment. I stated that this was the same thing, except there is no asterisk on your internet ad to show that was not the true price either. Mark said I have to talk to my used car manager to see but only if we would agree to $50 or $100 off the fee. Apparently NO ONE at that dealership can make a decision as to deals. That was our last straw, we said give us the keys to our car, and our deposit we are out of here. Then the final nail in the coffin; was your deposit by credit card, I said check. Well we have to wait for it to clear then we will send it back, yeah sure you will. I went right home and stopped payment. As a side note if the price was too low, why didn’t they change it on the advertisement after they found the error? Answer: because they will get the “real” price by gouging you with unnecessary fees. BUYER BEWARE As an addendum to my earlier post my original was check returned to me today via US Mail after I had been told I would have to wait until the check cleared when apparently they hadn't even sent it to their business office yet. So that was something I guess (but I had already paid for a stop payment since I no longer trused them). More

I WENT TO 3 VW DEALERS ON SAT 1-30 THE ONLY PLCE I FELT COMFORTABLE ENOUGH TO BUY A CAR WAS THIS DEALER,I SPOKE WITH MARTY AND BELLA ON THE PHONE AND THROUGH EMAIL AND THEY PROMISED ME THE BEST EXPEARENCE COMFORTABLE ENOUGH TO BUY A CAR WAS THIS DEALER,I SPOKE WITH MARTY AND BELLA ON THE PHONE AND THROUGH EMAIL AND THEY PROMISED ME THE BEST EXPEARENCE I WOULD EVER HAVE BUYING A CAR DEALER,AND LET ME TELL YOU THEY WERE 100 RIGHT!! I DIDNT KNOW WHAT IS WAS LOOKING FOR THIS TIME AROUND,I HAD 2 JETTAS BEFORT AND I WANTED SOMTHING A LIL DIFFERENT THIS TIME,,I WENT IN LOOKING FOR A PREOWNED JETTA,DIDNT FIND ANYTHING THAT CAUGHT MY ATTENTION,,MIKE RECOMMED A 2010 FORRESTER TO ME AND I FELL IN LOVE,,THIS DEALER IS MORE WORRIED ABOUT WHAT CUSTOMERS NEED RATHER THAN SELLING A CAR.I WILL TELL EVERYBODY I KNOW TO BUY A CAR FROM COLONIAL More

I rate Colonial VW as follows for these reasons: 1. I rate Colonial VW as follows for these reasons: 1. Customer service - Attentive and responsive to email, phone calls. Good follow up and listened I rate Colonial VW as follows for these reasons: 1. Customer service - Attentive and responsive to email, phone calls. Good follow up and listened to what we said we were looking for. Offered alternatives that were reasonable and kept within out specified price range. 2. Quality of work - Have not used the service department yet. Can not rate. 3. Friendliness - Very friendly from the minute we walked into the dealership. All staff professional and friendly from the President on down. Not a single complaint here. 4/5. Overall experience & price - I am putting these together because of the experience we had with their "110% price match guarantee." We were in the dealership late Saturday afternoon. Not having a lot of time to go from dealer to dealer to dealer, we used the convenience of the internet to spec out and price the car we were interested in. We used various web sites to obtain dealer invoice, average geographical price people were paying and other cost figures so we would be prepared. We then used those sites to email dealers in our local area for their best price, explaining that we simply can not go to each dealer to carve out a deal. "No problem" our salesman said, "We offer a 110% price guarantee, and you will absolutely get the best deal here - Think Best Buy and you will know how it works." So we struck a deal and left with a 2010 GTI that evening. Our salesperson stayed past closing and prepped the car for us. We appreciated the effort because he could have just as easily told us to come back Monday. The next business day, we received an email from a competing dealer that came in at roughly $50 less a month that we were currently paying. I immediately notified Colonial and asked to take advantage of the 110% price guarantee. After exchanging email, it was agreed on that I would come to the dealer in person (a very reasonable request actually, even though I was against it at first.) to discuss the options. When at the dealer, I met with the President, Sales Manager, and our Salesman. It was pointed out to us that the "small print" on the price guarantee said they will match up to $500. Unfortunately we were never given the price match paperwork, and this "small print" was never explained to us in our initial dealings. All we were told was "it works just like Best Buy - prove the lower price (which we did by bringing a signed buyers order from the competing dealership.), and we will match it 110%, no questions asked." We thought that was a safe offer - it is on their website and all over the dealership. It was not as simple as the salesman initially illustrated, but when we presented our case to the Dealership President, he saw that we were never told about the "small print" and looking at the paperwork we had, he knew we did not have everything we should have from the dealership. The salesman did not provide us with all of the information we were entitled to. Ultimately we did get the 110% price match and we agreed to have the dealership pay our monthly payments divided over the amount owed us. We thought that was fair. We left the dealership thinking they handled the situation as they should have, and thought it was good they honored their promise. We did have to fight a little for it, but that was expected. We were talking about roughly $1900 off our agreed on cost for the automobile. One thing we did leave wondering about is how Colonial could be $50 a month higher than all of the other competing deals we received later in the week. Of course, that might be our fault for not negotiating better, but still it makes one wonder. For prospective customers, I would recommend you ask for ALL the details regarding the 110% price match guarantee and absolutely get three or four quotes before you decide on the purchase. Other than that the dealership honored their guarantee and deserves credit for doing so. More

WOW, Tony S and the Colonial Team were outstanding. I would be remissed if I failed to mention the professional yet non-harrassing follow-up by Tony. Thank you so much, Tony. I'm an adamant internet sh would be remissed if I failed to mention the professional yet non-harrassing follow-up by Tony. Thank you so much, Tony. I'm an adamant internet shopper without not so good credit. Tony called based upon my internet inquiry; and not once did he make feel sub-deserving. As a matter of fact and despite my evident blemishes, Tony initial call was so inviting. He simply stated "I understand you're interest in finding a new vehicle and I believe my team at Colonial VW and Subaru can assist you". Although, I was swamped between meetings, I told Tony I would call later. You see I had just returned five days prior from burying and buying for my only aunt and my big sister funeral; so I wasn't in the best spirit. As I continued to catch up with work, I was ecstatic to receive a follow-up call from Tony simply stating he and his team willingness to assist me in any way possible. I was amidst moving and between households and returning from my family emergencies; and initially was only researching the possibilities. It was the reassurance that they were their to assist me and get me in the vehicle of my choice. Instead of showing up a week later as I had planned, I called Tony back and schedule a visit. Prior to my visit, I asked Tony for the website and I began to browse the CPO inventory. About 15 minutes later, I called Tony with the vehicle that had my name written on it. Upon my late arrival, Tony greeted me with a smile and the magic began. Less than 24 hrs later, I was driving my Mercedes E-Class and never once felt undeserving!! You see this team truly understood my situation and my needs. This is a difficult time for me and most Americans as we face plight and difficulties daily during this recession. Yet, Tony believed in me and worked effortlessly to get me what "I WANTED". He and the Colonial Team never tried to sway me from my initial choice; but instead worked effortlessly to reach a common ground for all. I have never been more satisfied with a vehicle purchase. Mr. Swygert is what all Salesmen should strive to be. He understood the importance of thinking care of me, the Customer. He was patience and clear; never trying the fast talking salesman jabber. Never insult my intelligent by offering me a $2 car for $2,000. I can't express my appreciativeness for this. Thank you Tony and Colonial for putting me, the Customer first. Rest assure, you will see me again soon and any friends in the market, I'm cruising them in my E-class right to Tony's desk. Lastly, I used to purchase brand new vehicles every two years and never one have I met the GM on location. Karen, the General Manager at Colonial VW, greeted me and Congratulated me on my new purchase. I was sold and satisfied at that moment. Thank you, Karen for taking the time for me. I truly appreciate that. Again, Thank you Tony and your Colonial Team. Tony know you got a PA customer for life. 2010 will continue to be your year to win as long as you put your customer first. Seriously, I truly appreciate you and your tireless effort. Thank you a million Mercedes times over. BM Jones A satisfied Customes More

I'm very happy with my new car, although, I don't think I was given a fair price for my trade-in. Overall the experience was positive and until I have any problems with my new vehicle, I would recommend this was given a fair price for my trade-in. Overall the experience was positive and until I have any problems with my new vehicle, I would recommend this dealership. The rewards program is a nice bonus. More