Colonial Volkswagen of Medford

My second lease. I had a good experience at Colonial VW. Clear delivery of information. Happy with my Jetta, drives great. Greg C. was helpful and professional. Thanks I had a good experience at Colonial VW. Clear delivery of information. Happy with my Jetta, drives great. Greg C. was helpful and professional. Thanks Greg. More

Best car-buying experience I've had--thanks Steve Suarez! I recently lost my VW in a car accident, and went into VW of Medford just to take a quick look at their used car inventory in the hopes of finding an I recently lost my VW in a car accident, and went into VW of Medford just to take a quick look at their used car inventory in the hopes of finding an inexpensive replacement. I met with Steve Suarez, who listened to my entire wish list and promised he would help find me a car that met my needs. I had no plans at the time to commit to a sale; but Steve found me the perfect car--a 2015 Certified Pre-owned Passat with only 25K miles. I thought the price initially seemed a bit high; but he and his sales manager Toby were more than happy to work with me. Rather than act pushy or aggressive, they gave me ample time to consider the purchase. When I called back with additional questions, Steve happily searched for the answers and presented me with a further-improved price. At that point, it was a no-brainer for me, and Steve went above and beyond to complete the sale quickly and pleasantly. He even offered to come into work on one of his days off to be there for delivery of the car (an offer I couldn't let him take, I was happy to wait another day). I picked up my car earlier this morning, and truly feel great about the whole experience. On top of finding me exactly the car I wanted at a price I feel very good about, Steve approached all our interactions with a smile and friendly demeanor that put me entirely at ease. This was my first car purchase from VW Medford after leasing my last VW from another area dealer; and I couldn't recommend Steve or the Colonial VW of Medford team more. Really a terrific experience, especially given the unfortunate situation that brought me into the dealership in the first place, and I'm so appreciative of all Steve's help. More

Highly recommend My experience of purchasing a Golf Alltrack at Colonial Volkswagen of Medford last weekend was completely positive throughout the entire process. My experience of purchasing a Golf Alltrack at Colonial Volkswagen of Medford last weekend was completely positive throughout the entire process. My time was limited, so I initially decided to send an email to several dealerships with my inquiries about my wishlist. In hindsight, that probably wasn’t the best idea as I was flooded with promotional and borderline-harassing emails trying to get me to visit the dealerships and ignoring my requests for specific information. I made an appointment to visit the dealership closest to my home. The salesperson never showed up (although she confirmed 15 minutes prior). I eventually met with another salesperson and then with a manager, expressing strong interest in buying a car. The manager didn’t follow up as he said he would and never responded to my last email. I then spoke with Jason Giacoppo from Colonial Volkswagen of Medford who had the distinction of being the only person to send me a single email that answered my specific questions with helpful information. I explained my time restraints, and he described how all of the steps in buying a car could be broken up in a manner that would not require me to spend an entire afternoon at the dealership. (His eventual proposal of the pricing for my trade-in and new car was completely fair. However, he was open to adjusting the price due to a miscommunication. The miscommunication only existed because Jason was trying to accommodate my request to speed through the process. I am appreciative that he did not argue that matter as I believe most people would. Jason’s ability to be trusted exceeded my expectations.) I met with David Jarvis and test drove a Golf Alltrack S model. In response to my comment that this car drives differently than my 2002 GTI, David shared a wealth of knowledge about the history of Volkswagen’s transmissions from his years of experience with (and love for) the brand, both personally and professionally. He even took me for a drive to demonstrate how I can shift gears myself using Tiptronic mode after I expressed concern over potentially regretting not buying a car with a manual transmission. David was very thoughtful of my time restraints and requested my preferences in prioritizing key features to be reviewed. David possessed all of the qualities I value in a salesperson. He was personable, informative, considerate, and a good listener; at no point did he try to pressure me into purchasing a car. He demonstrated that he sincerely cared about my happiness with the purchase through the quality of his follow-up communication after the sale was already complete. My experience in receiving thoughtful, informative, and no-pressure service continued when I met with Stephanie to arrange financing. She presented me with many options in order to find the best deal that worked for my needs. I worried that my missing title would be a huge complication in the process, but Stephanie seamlessly acquired a duplicate title in a timely manner, requiring little effort on my part. Without hesitation, I would recommended starting your car search at Colonial Volkswagen of Medford (even if it’s not the closest Volkswagen dealership to your home) :-) More

Great VW dealership in Medford - Greg Cohen was the best! I have been leasing cars for many years and have not always found the process of finding a leased car enjoyable. My experience at Colonial Volkswagen I have been leasing cars for many years and have not always found the process of finding a leased car enjoyable. My experience at Colonial Volkswagen was a game changer for me. Not only did I find the perfect car for my needs but I also worked with the best salesman I have ever met that I can now call a friend. Greg Cohen was not only super knowledgeable but he also was a pleasure to work with. He was very accommodating, always looking for solutions, and someone who took his time to explain all of the nuances of the car and the finances. He even went out of his way to drive the new car to my workplace to drop it off! Now that is the definition of going beyond! More

Great experience Would recommend Colonial Volkswagen to others. Keith Michaud was great to work with. 5 Stars for him for sure. I have 8 more words I need to use to Would recommend Colonial Volkswagen to others. Keith Michaud was great to work with. 5 Stars for him for sure. I have 8 more words I need to use to meet the 25 word minimum. More

Easy Peasy I went to Colonial because they had the best inventory of the vehicle I was interested in and I ended up having a great experience overall. I worked w I went to Colonial because they had the best inventory of the vehicle I was interested in and I ended up having a great experience overall. I worked with David Jarvis, who is a knowledgeable guy but also super chill to work with. I got a really decent deal and had an unexpectedly drama-free buying experience. I'd go back in a heartbeat! More

Poditivr review on getting new car with the help of Greg Coe Greg was my salesperson and was awesome.He was not pushy and let me try different card to find the one that suited me.He told me any questions feel fr Greg was my salesperson and was awesome.He was not pushy and let me try different card to find the one that suited me.He told me any questions feel free to contact him personally.He made me feel like a person not a paycheck. More

Naisbel Azarak I went to Colonial VW dealership for service on my 10 year old Volkswagen Jetta and end up leaving with a brand new one! Keith Michaud is by far the b I went to Colonial VW dealership for service on my 10 year old Volkswagen Jetta and end up leaving with a brand new one! Keith Michaud is by far the best sales person I had meet, he was patience and understood that this was a process I hadn't deal with for a long time, however he was super professional and understood my needs and never pressured me to get on a business I wasn't sure off, he even came on his day off to make sure everything was good when I pick up my new car! that's when you see dedication! the dealership was awesome! all new and state of the art! and everyone from service to sales were great! thank you! More

Purchased Tiguan, Greg was the BEST! We just purchased a Tiguan from Colonial VW in Medford. We worked with Greg and he was ABSOLUTELY PHENOMENAL. If you are looking for a VW, go here, an We just purchased a Tiguan from Colonial VW in Medford. We worked with Greg and he was ABSOLUTELY PHENOMENAL. If you are looking for a VW, go here, and ask for Greg and I know without a shadow of a doubt that you will be satisfied. Even if you don't buy or lease a car, you will come away feeling good about the experience. Did I say Greg was amazing? Because he is. More

Highly Recommend Extremely satisfied with the staff at this dealership. They quickly recognized what was important to me and helped me to finalize the paperwork in a s Extremely satisfied with the staff at this dealership. They quickly recognized what was important to me and helped me to finalize the paperwork in a short amount of time. Even more impressive, when my insurance paperwork was submitted after hours, George M. came in on his day off just let me pick up my new car. More