Colonial Volkswagen of Medford

Great Experience I would not usually describe buying a car as an enjoyable experience but I can say that the staff at Colonial - Caduste and Jason where professional I would not usually describe buying a car as an enjoyable experience but I can say that the staff at Colonial - Caduste and Jason where professional and very helpful. My wife and I stopped in to a look and did not need to look further , they had the car we wanted at a good price. We were in our new car in 3 days. More

Treated with respect and professionalism I am a Retail manager and customer service is one of my main concerns. My wife and I don't have a lot of time, we certainly don't have time to waste w I am a Retail manager and customer service is one of my main concerns. My wife and I don't have a lot of time, we certainly don't have time to waste with people who don't recognize us as the customer and our business is important. I have dealt almost exclusively with Greg Cohen since i first came to Colonial Volkswagen ( Iwas using Britton's of Beverly until they burned down and was recommended to visit Colonial). Anytime I have any issue or question I call Greg. He is very accessible and quick to get back to me if he has to look into something. Jay Giacoppo is another individual I have had dealings with, he is very friendly and accommodating, has actually come out and talked with me on many occasions when waiting for service. I am coming from the North Shore, there is a Volkswagen dealership near me, but I am willing to take the ride to Medford because I feel the experience is first class. Also on the many occasions of bringing my vehicles in for service, I feel they have been nothing but fair and honest More

2014 Jetta I Stopped in to take a look around and a sales professional, Caduste Michaud walked over and introduced himself. He asked me what I was looking for in I Stopped in to take a look around and a sales professional, Caduste Michaud walked over and introduced himself. He asked me what I was looking for in a car and what my monthly price range would be. He ran some numbers and came up with the car I'm driving now! I didnt feel like I was being pushed into anything I didn't want! And there was no pressure to pick a car! The guy who works to get the loans from the bank was very helpful to! I'm happy with this place! More

Super Helpful Caduste Michaud greeted me and took the time to help find exactly what I was looking for. A 2014 Tiguan. Great place. Easy process! Great staff! Caduste Michaud greeted me and took the time to help find exactly what I was looking for. A 2014 Tiguan. Great place. Easy process! Great staff! More

great experience bought many cars this was the most transparent and simplest experience ever highly recommended, would not hesitate to go back for my next car thanks bought many cars this was the most transparent and simplest experience ever highly recommended, would not hesitate to go back for my next car thanks More

Awesome dealership Bought my car through Caduste, He provided excellent customer service, an extremely easy car buying experience and was very professional. I am very ha Bought my car through Caduste, He provided excellent customer service, an extremely easy car buying experience and was very professional. I am very happy with my purchase and for using Medford VW. More

Terrible service and attitudes Advertise no appointment necessary but turn you away. Worse is that they are rude and treat their customers like they are an inconvenience from the mo Advertise no appointment necessary but turn you away. Worse is that they are rude and treat their customers like they are an inconvenience from the moment you step in the door. Last time I ever go to this dealership for anything. More

Best Experience at Colonial VW of Medford !!! Our experience started off with a simple phone call with a few questions about leasing, the person that helped me on the phone was Jason Giacoppo, I w Our experience started off with a simple phone call with a few questions about leasing, the person that helped me on the phone was Jason Giacoppo, I was so impressed about the level of knowledge and the nice customer service over the phone, also the follow ups with texts and emails to arrange our visit to the dealership the next day. Kudos for Jason !!!! When we arrived the next day, we were greated by Lydia, also very pleasant, and she introduced us to George Makrigiannis, what a great guy !!! From start to finish, he was the knowledgeable, precise and made the deal go very smooth. We ended up leasing a VW GTI !! What a nice car !! Best experience ever !!! Thank you to All of you !!!! More

Very good! Super nice guys at Medford. They will help you all the way throughout your decision process. If you need to lease a car, these are the guys. Kudos t Super nice guys at Medford. They will help you all the way throughout your decision process. If you need to lease a car, these are the guys. Kudos to Caduste More

I didn't fix my car but had a good interaction I have gone to Colonial for service since I bought my 2009 Passat there. Many repairs, most under warranty and I thought they were good and accomodat I have gone to Colonial for service since I bought my 2009 Passat there. Many repairs, most under warranty and I thought they were good and accomodating. Recently, I brought my car in for a "hesitation" issue, which was diagnosed as needing a new transmission. Too expensive to do on a 2009 car, however, Rusty treated me with real concern and provided good service in his interactions with me. More