Colonial Volkswagen of Medford

Caduste was awesome! We purchased a 2012 VW Jetta lastnight and Caduste helped us get the car we wanted for the price we wanted. Our first experience at Colonial VW with a We purchased a 2012 VW Jetta lastnight and Caduste helped us get the car we wanted for the price we wanted. Our first experience at Colonial VW with a different salesman was not very pleasant but we decided to give them a second try and we couldn't have been more pleased with the service and outcome! Good work Caduste! More

Satisfied customer From my initial conversation with Jason to Caduste handing me the keys to my new GTI, I had a great experience. No pressure and very professional. G From my initial conversation with Jason to Caduste handing me the keys to my new GTI, I had a great experience. No pressure and very professional. Got a great car for a great price and excellent customer service. More

Amazing! First time in this store and I was really impressed. I was able to get the car I wanted at a really good price! Caduste was very professional and help First time in this store and I was really impressed. I was able to get the car I wanted at a really good price! Caduste was very professional and helped negotiate a very good deal for me! Definitely referring him and the company to friends and family! More

Great Experience Caduste was great. Explained everything very well and did not feel pressured into buy anything. Kept me updated through the whole process of buying a Caduste was great. Explained everything very well and did not feel pressured into buy anything. Kept me updated through the whole process of buying a new car! More

Best car buying experience that I have had Worked with Caduste in Sales. He was friendly, knowledgeable, and not pushy. I would definitely recommend working with him. The whole process was very Worked with Caduste in Sales. He was friendly, knowledgeable, and not pushy. I would definitely recommend working with him. The whole process was very efficient. Ended up buying a new car for a great price. More

Best car buying experience I've had Bought a new 2017 Golf R from them and it was the best car buy-in experience I've had in 30 years of buying cars. One reason was that it was a car tha Bought a new 2017 Golf R from them and it was the best car buy-in experience I've had in 30 years of buying cars. One reason was that it was a car that needed to be ordered and this particular line of Golf's only is sold at list price, so there was no negotiation. But I kept waiting for something to go wrong, or someone to try to trick me, or something to go wrong (because that is what I feel like always happens with dealers), but it didn't happen. These guys were honest, responsive, and did everything they said they would do. Very happy. More

Different from other dealerships I have been to a few dealerships recently, and this was the 2nd car I purchased during that time. The experience at all the other dealerships was alwa I have been to a few dealerships recently, and this was the 2nd car I purchased during that time. The experience at all the other dealerships was always negative, like of you weren't paying attention, you would pay an extra 1000. Here both the salesman and the general manager were friendly, but also straightforward. No tricks, car was thoroughly detailed. No complaints! More

Clumsy. Not Customer/Prospect Focused. Selfish! Colonial VW Medford is the least customer -facing an customer need Car Dealership I've ever encountered. HOWEVR they have my ETERNAL GRATITDUE for be Colonial VW Medford is the least customer -facing an customer need Car Dealership I've ever encountered. HOWEVR they have my ETERNAL GRATITDUE for being so wholly focused upon what THEY WANTED/REQUIRED versus MY NEEDS, even when they offered, at the time, the lowest quote. I scheduled a test drive for a 2016 GTI 6-speed with Tito. I arrived on Sat Aug 27. Tito was very pleasant, but he immediately handed me off to Quentin my "Sales" person who was equally pleasant and gracious. Quentin & I went for a drive. I was happy/impressed. Once back at the Colonial VW Dealership, it was time to discuss price on the specific GTI I had driven. It was a "simple" deal ($14K-$17K cash, $1K credit card, remainder financed).Quentin went to a Manager & 5-10 mins later returned. The quote was $23,049.94 "out-the-door" (incl Tax,Dealer Fee, Title/Tag/Reg). I literally took my credit card out. However, everything "froze" when I indicated it would take 4-5 Biz Days to have the $14K-$17K wired into my Checking Acct. Quentin got a Manager Josh Jeffres who was also very pleasant. Josh's first remark "I didn't know we even had any 2-door GTI's in stock" was off-putting (A Manager who doesn't know his inventory?). I didn't respond. My purchase was literally a done deal. However, Josh was adamant that it HAD TO BE AN AUGUST SALE. I explained that I had zero control over the transfer of cash to my Checking Acct, that I didn't know my liquidity in the Acct the funds were being transferred from, & that it always took 4-5 Biz Days. This was unacceptable to Josh, even though I had my credit card on the table. He warned of "Incentives" being dropped at the end of the month, I HAD TO BUY IN AUGUST (Incentives? None existed on a GTI! VW was going to pull any DEALER-different from CUSTOMER-INCENTIVE leading into the Sept Labor Day Sales Event? Unlikely). Due to my enthusiasm for the car, I engaged in several different possible means by which I could possibly succumb to Colonial VW/Josh's absolute dictate. We discussed a down-payment with my card card & then financing the balance owed, & then paying off the entire balance when I got the cash transferred into my checking account. We discussed a credit card, some funds that were in my checking account, & then financing the balance. A jumbled mess. MORE CRITICALLY, It was ALL about WHAT Colonial VW & Josh were demanding! Did I care about Colonial VW's "August Sales Numbers"..YES, as much I do a grain of sand on a beach in Sri Lanka. Josh actually let me walk out of Colonial with the promise that I would call my finance guy on Mon Aug 29th & see what could be done expediently to get the funds by Wed Aug 31st. I didn't make the call on Monday. I decided to wait until Sept 1st. When I made the call, I was surprised to find out that I had sufficient funds that could be wired immediately without having to sell anything in my portfolio. Had I called on Mon Aug 29th, the Colonial VW car would be in my driveway. I decided to call Wellesley VW "a sister" Dealer to Colonial VW. They dropped the price on Sept 1st to $22,840 "out the door". I was SOLD. However, I also called Minuteman VW, and by "days" end---I hadn't considered Minuteman because no 2 door GTI's were in stock---they had agreed to source and swap for a 2 door GTI, and the price? $500 lower than the Wellesley price. I bought from Minuteman immediately & I only ever dealt with one person, Timmy Pullo. As for Colonial and Josh, the GTI I was on the verge of buying, is still on their lot. I wish to thank Josh profusely for being so blindingly focused upon his absolute WANT/NEED/DICTATE! Thank you Josh, you saved me $700.00!! It's a sorry circumstance when a price is agreed to, the Dealer is honoring it, yet they place their WANTS/NEEDS/DICTATES ahead of the Customer. But, that is Colonial VW Medford. Pathetic. More

Best car buying experience I’ve ever had! Honestly, best car buying experience I’ve ever had. Caduste was an excellent salesman and Matt was the first car dealership sales manager that treated Honestly, best car buying experience I’ve ever had. Caduste was an excellent salesman and Matt was the first car dealership sales manager that treated me with respect right from this initial conversation. I had done my research and he gave me a price that I could not refuse. They were so good my daughter commented on how easy car buying is. Simply outstanding! More

Great experience Caduste was friendly and professional all the way through the sales experience. He is very knowledgable about the VWs we were interested in and the di Caduste was friendly and professional all the way through the sales experience. He is very knowledgable about the VWs we were interested in and the different options available on the Jetta. The price was what we were expecting and maybe a little less. More