Colonial Volkswagen of Medford

Amazing Experience with Caduste at Colonial VW! 5.0 star rating 12/17/15 I recently purchased a 2016 GTI from Colonial VW in Medford and have been incredibly pleased with the overall purchase ex 5.0 star rating 12/17/15 I recently purchased a 2016 GTI from Colonial VW in Medford and have been incredibly pleased with the overall purchase experience. The process was incredibly easy, fast and no-nonsense. I worked with Caduste, who I would highly recommend as a sales person. He is very knowledgeable about the VW brand was able to walk me through many of the different packages offered on the vehicle. Despite their very large inventory, the exact car that I wanted was not in-stock. However, Caduste was more than happy to track one day for me and got it over to the dealership sooner than either of us expected. I really appreciated his willingness to go above and beyond to find the right vehicle for me. The Sales Manager at the dealership, Scott, was also incredible to work with. He gave us an very fair price on the car and started out with the best price in comparison to every other Boston dealer I visited. He is someone who wants to earn your business and will do anything within his means to make sure you leave as a happy customer. The dealership itself has recently been constructed and is absolutely beautiful inside and out. They take great care of the facilities and I'm eager to go in for my first service already. All-in-all, this dealership is top notch and I would most definitely recommend to both friends and family. Thank you to everyone at Colonial for a wonderful purchase experience! More

Thank you Colonial VW of Medford particularly,Greg Cohen I recently purchased my VW at Colonial. I was treated with dignity and respect by all of the staff. Greg Cohen was my direct interface at Colonial and I recently purchased my VW at Colonial. I was treated with dignity and respect by all of the staff. Greg Cohen was my direct interface at Colonial and was able to help me select a car best suited to my needs. I was able to negotiate a fair and amicable deal for my car and was very Happy with Greg's ability to meet me halfway. Greg has been helpful post purchase and will certainly be on hand to help you with questions or concerns with your vehicle. I'd like to take this opportunity to thank Greg and the team for their assistance and I am looking forward to working with you in the future! More

Always a good experience Just leased my second Tiguan with Greg Cohen as my sales rep. Greg, as well as the other employees involved in the paperwork, etc. is always helpful, Just leased my second Tiguan with Greg Cohen as my sales rep. Greg, as well as the other employees involved in the paperwork, etc. is always helpful, courteous, and a pleasure to deal with. I have always had a great experience with Colonial VW of Medford. I previously owned a GTI and brought it to Colonial for any service needed and was always taken well care of. More

Nightmarish Experience! This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to hi This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to his loyal and respectful customers. The Service Manager, Leo, gives some effort but fails miserably. One of the front desk service consultants, Tom, also tries but fails to have some customer service skills. If two of the main managers do not provide a good example for their employees, what is to be expected from this dealership? Enough said. Do yourself a favor and go to a reputable VW Dealership that will treat you with the deserved respect and professionalism. More

Great experience at Colonial VW of Medford I had a great experience with Colonial VW in Medrofd. Negotiated the price before I came in, Jason, the Internet Sales Manager was great. When I came I had a great experience with Colonial VW in Medrofd. Negotiated the price before I came in, Jason, the Internet Sales Manager was great. When I came in Caduste was the salesman, very professional, got everything done in short time. Picked up my car the next day, and again Caduste did everything perfect, the car was clean and ready to go. No hustle dealership, would definitely recommend it. More

Great, honest, fast service! I recently bought a new vehicle from this dealership and everything went smoother than expected! I met with a salesman Caduste who lead me through th I recently bought a new vehicle from this dealership and everything went smoother than expected! I met with a salesman Caduste who lead me through the entire buying process, explained everything step by step, and was willing to meet me when it was most convenient for me. I will recommend this dealership to anyone buying a new car. Great service! More

Great Service Couldn't be happier. Joe R ran around in the pouring rain grabbing cars for us to test drive and picked a winner with a CPO Passat. There was a little Couldn't be happier. Joe R ran around in the pouring rain grabbing cars for us to test drive and picked a winner with a CPO Passat. There was a little mark on the back bumper that they said they would have their paint guy touch up. I wasn't in a rush to get it so I left it there for the week. When I picked it up this past Saturday it was like nothing happened. The bumper looks brand new! They really took care of me here and will definitely recommend them. More

Love my new Jetta! So happy with my purchase and the service I received at the Medford dealership wiht Ron! I really appreciated how he wasn't a trypical pushy sales guy So happy with my purchase and the service I received at the Medford dealership wiht Ron! I really appreciated how he wasn't a trypical pushy sales guy and gave me the time I needed to figure out exactly what I wanted. I walked away with a brand new car and the perfect fit for me at the rate I needed. Ron's time and services are very much apprecited. More

Passing the Buck I am disappointed with how the dealership is taking responsibility for the fact their company sold me a car that was different from the one they told I am disappointed with how the dealership is taking responsibility for the fact their company sold me a car that was different from the one they told me I was buying. I bought a diesel for the: (1) MPG; (2) resale value; and (3) the environment. I paid a premium for these reasons. I don't want them to pass the buck to VW USA and profess they are helpless to take ownership of the fact they sold me this car. I also don't want them to tell me I should not be upset because the car is "safe" to drive. There are financial ramifications that are mine now due to the fact this dealer and this dealer alone sold me a car that is different from the one they professed to sell me, and they should be better about owning that right up front. And, by the way, Greg Cohen from the start was full of puffery about the mileage capabilities of the car that were not true. He said that the estimated mileage was xxx, but many of our customers get in the high 40s or even 50. That set my expectations, and even with the cheated emissions process they employed to keep the mileage up there, I found Greg's statements to be prototypical of your "classic salesperson" and not true. More

Did not expect to go home with a car that day Great people to work with. Caduste is an amazing young man. Helped work out a great deal & hustled to get me in my new car the same day. Very impressi Great people to work with. Caduste is an amazing young man. Helped work out a great deal & hustled to get me in my new car the same day. Very impressive! More