Colonial Volkswagen of Medford - Service Center

Frank Dasilva was nice person and helpful . Just I will tell him good luck in his work. Just I will tell him good luck in his work. More

Ease of making appointment. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. Frank is knowledgeable and kept me informed on the work being done to my vehicle. Clean and comfortable waiting area. More

I had a great service experience- the staff who helped me were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra wor were professional, kind, and honest. I have been to other VW dealers in the area for service (not Colonial) who have been pushy about doing extra work my car did not necessarily need, all to make a buck. I'll admit, I was prepared to have a similar encounter at Colonial but I am pleased to say I did not. The only 'extra' recommended work they suggested was to repair a very obvious hole in my tire, which Frank pointed out to me but did not push me to fix at Colonial because they did not have the same tire available (I really appreciated the honesty!). My only issue (and thus 4 stars) was the cost of the service, which I found to be a bit overpriced for the work done, but dealerships always come with a price tag and I knew that would happen before I walked in. I would recommend Colonial service dept to other VW owners without hesitation. More

Great customer service, I felt listened to about my car issues, and excellent on keeping me informed. issues, and excellent on keeping me informed. More

Great service. Set expectations and finished everything on time. Comfortable waiting area while work is being done. Set expectations and finished everything on time. Comfortable waiting area while work is being done. More

Professional, courteous, and efficient. I was very satisfied with the service I received. Would highly recommend I was very satisfied with the service I received. Would highly recommend More

They did an awesome job, I had to wait for my car there, so they expedited my car, was quick and painless so they expedited my car, was quick and painless More

Great service from Kevin - thank you! From selecting our car to picking it up fully charged and ready to go, he was fast, clear and explained everything really well. From selecting our car to picking it up fully charged and ready to go, he was fast, clear and explained everything really well. More

Thanks for the excellent service on my car as always. Highly recommended location for purchasing a car! Highly recommended location for purchasing a car! More

Very good 5 stars good for CSI scores no problems with service and dealership got me in quick service and dealership got me in quick More