Colonial Volkswagen of Medford - Service Center

They were able to find a state incentive that meant I didn’t need to pay for any of my repair. Very grateful! didn’t need to pay for any of my repair. Very grateful! More

This dealership was more expensive than others I checked into. The staff was pleasant and helpful but difficult to reach at times. I was very fortunate to have an extended warranty which other dealers had into. The staff was pleasant and helpful but difficult to reach at times. I was very fortunate to have an extended warranty which other dealers had told me the work was not covered, bottom line is an informed consumer is the way to go! More

Great service and advisor lived the repair video excellent hob with detail on car happy customer excellent hob with detail on car happy customer More

They were great. they communicated very well and fixed it on time and pick up was easy. Also , were able to get my car in quickly. Staff very helpful they communicated very well and fixed it on time and pick up was easy. Also , were able to get my car in quickly. Staff very helpful More

Having service done at Colonial Volkswagen in Medford is easy, efficient, and effective. The staff are friendly and knowledgeable, and the waiting area is well equipped and comfortable. I would use them a easy, efficient, and effective. The staff are friendly and knowledgeable, and the waiting area is well equipped and comfortable. I would use them again. More

Chris has always been always helpful and responsive. He explains everything and makes sure customer concerns are addressed. He explains everything and makes sure customer concerns are addressed. More

I've been a client of the service department at Colonial VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to VW of Medford for 20 years. They cared for my 2002 Passat until I replaced it with a 2020 Tiguan. And I chose to buy a VW in 2020 because I wanted to continue working with Colonial VW of Medford. I can't say anything about Frank, specifically, I don't think I've ever met him, but by and large the staff are competent, efficient, courteous and as far as I can tell honest. More

Excellent customer service. The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont inten The only complaint I would make is the pricing of the tires that were replaced during my last servicing. Because of the high price I dont intend to return to Colonial VW in Medford, MA More

Frank was wonderful and broke down the cost for me so I understood what was being done. understood what was being done. More

VW Medford has always been helpful without being condescending to someone who doesn't know much about vehicles, a plus in my book condescending to someone who doesn't know much about vehicles, a plus in my book More