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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.8
714 Reviews
Call Service Center (781) 475-5200

714 Reviews of Colonial Volkswagen of Medford - Service Center

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May 28, 2024

Chris is amazing advisor, gentle, cordial, he help me a lot with my request, thanks More

by yeison_holguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you for the kind words for Chris in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 28, 2024

They are great! Bought my car from them and will continue to service it there based on their excellent customer service alone More

by janice.r.judd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George in sales, Chris in service
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May 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. We look forward to having you as a valued customer for many years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 28, 2024

Chris was very kind and easy to work with! The service was quick and I was out the door in no time. More

by jacpg20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that Chris had the opportunity to work with you to make experience with us here at Colonial Volkswagen of Medford a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 28, 2024

My car had an issue with the air conditioner that was diagnosed and fixed while I waited. Al explained the problem and solution very clearly. The service department got the AC working well just in time f More

by mgrtobin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Report | Print
May 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 28, 2024

Al did a wonderful job assisting me when I got my car serviced. He was nice enough to have the inspection sticker updated too, which was a weight off my shoulders! More

by sarah.em.rowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Report | Print
May 29, 2024 -

Colonial Volkswagen of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 28, 2024

Everyone was professional my car was taken care of. The service was very good. Chris was outstanding More

by SJKNH1014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DaSilva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Colonial Volkswagen of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thanks for choosing Colonial Volkswagen of Medford. We look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 25, 2024

There is a reason we always come back for service, they are great from the waiting room to the respect for our time. More

by BDAETSCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al
Report | Print
May 29, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 23, 2024

Chris was very kind and courteous, explained everything I needed to know as I am new to this area and first time to this delership More

by WIKKED2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Chris here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 23, 2024

Great experience. Dan and service were excellent.. my suv was completed within reasonable amount of time More

by Marienmrabuffo51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
May 28, 2024 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words for Chris and our service team, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

Helpful
May 23, 2024

Chris was very responsive, he contacted my car insurance on my behalf and was able to clarify everything with the insurance. More

by rajaaelghanjawi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Mayer
Report | Print
May 28, 2024 -

Colonial Volkswagen of Medford responded

Thanks for sharing about your experience with Chris here at Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

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