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Frank DiCostanzo
Frank DiCostanzo at Colonial Volkswagen of Medford

Frank DiCostanzo

Service Manager

Colonial Volkswagen of Medford

340 Mystic Avenue
Medford, MA 02155

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4.7
528 Reviews
4.7

528 Reviews

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528 Reviews of Frank DiCostanzo

October 09, 2026

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Employee Rating

Great service , great sales, very pleased with this dealership , will always go back to them More

by ann.ferraro
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Frank DaSilva

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Oct 09, 2026

Colonial Volkswagen of Medford responded

We’re glad our service and sales teams could deliver such a positive experience with your Volkswagen ID. Buzz. Knowing you’re pleased and will return means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

October 06, 2026

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Great service , very nice and accommodating person at the front desk . Took care of the car . All went great . Thank you ! More

by NRIWIN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Oct 06, 2026

Colonial Volkswagen of Medford responded

Your note about our front desk team’s hospitality shows what we strive for with every service. Knowing your service visit went smoothly on your Volkswagen Golf means a lot to our service department. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 24, 2026

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My Taos had a recall. They were very quick with that work, and I asked them to check the oil because we were not due for an oil change and we were getting the ready for an More

by mes028
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 24, 2026

Colonial Volkswagen of Medford responded

Our service team was happy to complete the recall on your Taos quickly and top off your oil when you asked. Knowing that this efficient service met your needs means a lot to us. Thank you for the five-star rating! Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 19, 2026

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Excellent service with detailed and transparent communication on the status of my vehicle and plans, with costs, to make recommended repairs and servicing. More

by Juno
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Goodman, Paul Lazzaro, Frank DaSilva , Stephanie Trevisone

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Sep 19, 2026

Colonial Volkswagen of Medford responded

Thanks so much for the five-star rating and your kind words. Knowing our transparent updates on the status and costs of recommended repairs for your Jetta GLI were helpful means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 16, 2026

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Kind and attentive staff - they had me out of there quickly and they explained everything clearly More

by djcphilosophy
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 16, 2026

Colonial Volkswagen of Medford responded

Our service team appreciated the opportunity to care for your Volkswagen Jetta and get you back on the road quickly. Knowing our attentiveness and clear explanations met your expectations means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 15, 2026

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The service has always been exceptional. . . from the time we drop off our car to pickup - very friendly and professional. More

by LISAHALEY60
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Cohen, Frank DaSilva

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Sep 15, 2026

Colonial Volkswagen of Medford responded

We’re glad the service on your Volkswagen Taos has been consistently friendly and professional from drop-off to pick-up. Knowing you found our service exceptional every visit means a lot to us. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 11, 2026

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Employee Rating

They listened to what I wanted done to my car and did a great job at getting the job done promptly.. More

by willp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 11, 2026

Colonial Volkswagen of Medford responded

Your note about our team listening carefully to your requests and completing the work promptly highlights what we aim for in every service visit. Thank you for sharing how our service met your expectations; it means a lot to our service department. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 05, 2026

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The dealer is always quick, friendly and effective. I will return for all my service needs. More

by LGLOVELAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 05, 2026

Colonial Volkswagen of Medford responded

Knowing that our quick, friendly, and effective service met your expectations is rewarding. We look forward to helping with your Volkswagen ID.4’s future service needs. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 03, 2026

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I feel so confident to bring my car to the location love it and take care on my car really well More

by antoniojg0927
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Sanders, Frank DaSilva , Stephanie Trevisone

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Sep 03, 2026

Colonial Volkswagen of Medford responded

We’re glad you feel confident bringing your Volkswagen Taos to our service department. Hearing that our team cares for your Taos so well means a lot to us. Thank you for the five-star rating. Frank Dicostanzo Service Manager Frankd@vwmedford.com

September 01, 2026

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Employee Rating

My car was repaired and ready for pick up on the expected date. Jeff was very helpful, and the service was much less expensive than I expected it to be. More

by kerriganjulianna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank DaSilva

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Sep 01, 2026

Colonial Volkswagen of Medford responded

Your note about receiving your Volkswagen Jetta on the promised date and at a lower cost truly underscores our commitment to efficient, value-driven service. Our service team is pleased we could complete the repair on schedule and save you money. Your kind words and five-star rating mean a lot to our service department. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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