Frank DiCostanzo

Very unimpressed with my service experiences recently. My new lease began in July 2025, and since then, I've had to bring my car in several times for standard maintenance and repairs (10k service, flat ti My new lease began in July 2025, and since then, I've had to bring my car in several times for standard maintenance and repairs (10k service, flat tire patch, fuel pressure sensor replacement, etc.). TWICE in a single year, my car was left sitting untouched in the lot all day and never taken in to be worked on. I had to completely rearrange my schedule around drop-off and pick-up, only to learn nothing was done and I had to reschedule the service all over again. I would gladly give the benefit of the doubt if this happened once, but twice in one year points to a major operational problem that needs to be addressed. To top it off, communication is virtually non-existent. Instead of reaching out promptly with updates or answering my texts, I consistently have to be the one to call them as the final pick-up deadline approaches just to figure out what is going on with my vehicle. While the staff at the service desk have always been very friendly, the overall experience is incredibly inconvenient and disrespectful of customers' time. More

by alexaroth24 Verified Customer Verified Customer

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Professional, courteous, great communication, and very helpful. I enjoyed my experience and will return when my car needs future servicing. helpful. I enjoyed my experience and will return when my car needs future servicing. More

by mcarthur0 Verified Customer Verified Customer

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I had a great experience during my recent service visit. Sean was awesome to work with—attentive, professional, and clear throughout the process. Everything was handled quickly and smoothly. Highly recommen Sean was awesome to work with—attentive, professional, and clear throughout the process. Everything was handled quickly and smoothly. Highly recommend working with Sean and the service team here! More

by dlprescod1981 Verified Customer Verified Customer

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I needed a tire repaired quickly and they were able to accomodate me. Everything was completed quickly and pricing was great..! accomodate me. Everything was completed quickly and pricing was great..! More

by sredding0 Verified Customer Verified Customer

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Service is prompt and the team professional and helpful. I do come back because of the service and kindness I do come back because of the service and kindness More

by federicoeramo08 Verified Customer Verified Customer

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A huge thank you to Service Manager Frank DiCostanzo! Frank was outstanding — he listened carefully to my concerns, explained everything clearly without any pressure, and made sure the work was completed Frank was outstanding — he listened carefully to my concerns, explained everything clearly without any pressure, and made sure the work was completed correctly and on time. His expertise and genuine care for customers really stood out. Thanks to Frank and the service team, my car is running perfectly again. More

by S.PRESTO Verified Customer Verified Customer

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Everyone here is friendly, the office is clean, they send videos of what they're doing in the car, the work is done quickly and transparently, I've never been upsold on anything, and the prices are pretty go videos of what they're doing in the car, the work is done quickly and transparently, I've never been upsold on anything, and the prices are pretty good given the quality of service and the speed. All of the components are going to be branded and so cost a little more, and their labor rate has to account for the overhead of having a team of customer service folks in the office in addition to mechanics in the shop, but I think their rates are fair and I'm happy to pay them for the level of service that they provide. More

by NICHOLASGL Verified Customer Verified Customer

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As always the service was excellent. I was treated well and provided with a ride back to my home. I was treated well and provided with a ride back to my home. More

by LGLOVELAND Verified Customer Verified Customer

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Frank is awesome! The reason why I come to this location is because of the surface I get from him. The reason why I come to this location is because of the surface I get from him. More

by jesspchaisson Verified Customer Verified Customer

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The staff at Colonial Medford are always professional and courteous. They continue to treat me with kindness and compassion each time courteous. They continue to treat me with kindness and compassion each time More

by djchristo99 Verified Customer Verified Customer

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