They listened to what I wanted done to my car and did a
great job at getting the job done promptly..
great job at getting the job done promptly..
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by willp
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Colonial Volkswagen of Medford responded
Your note about our team listening carefully to your requests and completing the work promptly highlights what we aim for in every service visit. Thank you for sharing how our service met your expectations; it means a lot to our service department.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
The dealer is always quick, friendly and effective.
I will return for all my service needs.
I will return for all my service needs.
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by LGLOVELAND
Verified Customer
Verified Customer
Service Price Transparency
Sep 05, 2026 -
Colonial Volkswagen of Medford responded
Knowing that our quick, friendly, and effective service met your expectations is rewarding. We look forward to helping with your Volkswagen ID.4’s future service needs.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
I feel so confident to bring my car to the location love
it and take care on my car really well
it and take care on my car really well
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by antoniojg0927
Verified Customer
Verified Customer
Service Price Transparency
Sep 03, 2026 -
Colonial Volkswagen of Medford responded
We’re glad you feel confident bringing your Volkswagen Taos to our service department. Hearing that our team cares for your Taos so well means a lot to us. Thank you for the five-star rating.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
My car was repaired and ready for pick up on the expected
date. Jeff was very helpful, and the service was much less expensive than I expected it to be.
date. Jeff was very helpful, and the service was much less expensive than I expected it to be.
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by kerriganjulianna
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2026 -
Colonial Volkswagen of Medford responded
Your note about receiving your Volkswagen Jetta on the promised date and at a lower cost truly underscores our commitment to efficient, value-driven service. Our service team is pleased we could complete the repair on schedule and save you money. Your kind words and five-star rating mean a lot to our service department.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
Congratulations to a fabulous hardworking persons .
I respect their professionalis. I encourage you to work like that. Congratulations again.
I respect their professionalis. I encourage you to work like that. Congratulations again.
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by AMBROISAX
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2026 -
Colonial Volkswagen of Medford responded
We're glad our team's dedication and professionalism met your expectations during the service on your Volkswagen Atlas Cross Sport. Knowing you respect our hard work means a lot to us.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
Very unimpressed with my service experiences recently.
My new lease began in July 2025, and since then, I've had to bring my car in several times for standard maintenance and repairs (10k service, flat ti
My new lease began in July 2025, and since then, I've had to bring my car in several times for standard maintenance and repairs (10k service, flat tire patch, fuel pressure sensor replacement, etc.).
TWICE in a single year, my car was left sitting untouched in the lot all day and never taken in to be worked on. I had to completely rearrange my schedule around drop-off and pick-up, only to learn nothing was done and I had to reschedule the service all over again. I would gladly give the benefit of the doubt if this happened once, but twice in one year points to a major operational problem that needs to be addressed.
To top it off, communication is virtually non-existent. Instead of reaching out promptly with updates or answering my texts, I consistently have to be the one to call them as the final pick-up deadline approaches just to figure out what is going on with my vehicle.
While the staff at the service desk have always been very friendly, the overall experience is incredibly inconvenient and disrespectful of customers' time.
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by alexaroth24
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jeff, Dan
Aug 17, 2026 -
Colonial Volkswagen of Medford responded
Alexa, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
Professional, courteous, great communication, and very
helpful. I enjoyed my experience and will return when my car needs future servicing.
helpful. I enjoyed my experience and will return when my car needs future servicing.
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by mcarthur0
Verified Customer
Verified Customer
Aug 11, 2026 -
Colonial Volkswagen of Medford responded
We’re glad our team could provide professional and courteous care and keep you well-informed during your Volkswagen Atlas service. Your decision to return for future servicing means a great deal to our team.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
I had a great experience during my recent service visit.
Sean was awesome to work with—attentive, professional, and clear throughout the process. Everything was handled quickly and smoothly. Highly recommen
Sean was awesome to work with—attentive, professional, and clear throughout the process. Everything was handled quickly and smoothly. Highly recommend working with Sean and the service team here!
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by dlprescod1981
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Colonial Volkswagen of Medford responded
Knowing that you found every step of your Tiguan’s service smooth means a lot to our service team. Our team is pleased we could keep you informed throughout and complete every task quickly. Your recommendation is greatly appreciated, and we look forward to your next visit.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
I needed a tire repaired quickly and they were able to
accomodate me. Everything was completed quickly and pricing was great..!
accomodate me. Everything was completed quickly and pricing was great..!
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by sredding0
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2026 -
Colonial Volkswagen of Medford responded
Your mention of fast turnaround and fair pricing highlights our service department’s commitment to efficiency and value. It’s gratifying to know we could accommodate your Prologue’s tire repair promptly.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com
Service is prompt and the team professional and helpful.
I do come back because of the service and kindness
I do come back because of the service and kindness
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by federicoeramo08
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Colonial Volkswagen of Medford responded
Knowing that our service felt prompt and our team came across as professional and helpful means a lot to us. Thank you for choosing us again and for highlighting the kindness you experienced. Our team is pleased we could service your Volkswagen Tiguan with the attention you value.
Frank Dicostanzo
Service Manager
Frankd@vwmedford.com