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Frank DaSilva
Frank DaSilva
Assistant Service Manager
Colonial Volkswagen of Medford
340 Mystic Avenue
Medford, MA 02155
186 Reviews
186 Reviews
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186 Reviews of Frank DaSilva
July 06, 2026
The service center had openings available soon, gave a fair quote with a full breakdown, and were able to get the parts and do the repair I needed (broken door lock) by the next day. Car was returned rep fair quote with a full breakdown, and were able to get the parts and do the repair I needed (broken door lock) by the next day. Car was returned repaired and in good order. More
by agnes77
Verified CustomerOther Employees Tagged: Frank DiCostanzo
July 04, 2026
The service was excellent, accommodating, and eager to help. I waited and was in an out quicker than promised, even though the service area seemed super busy. help. I waited and was in an out quicker than promised, even though the service area seemed super busy. More
by bellartsdesign
July 04, 2026
They always take very good care of me. That's why I will go no where else. That's why I will go no where else. More
by SHANITAM76
Other Employees Tagged: Frank DiCostanzo
June 24, 2026
The customer service was okay - not enough communication on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting on when my car would be completed/ready for pickup or notification of things being ready. Additionally, the dealership seemed overbooked - affecting my scheduling and estimations and probably the communication levels I was expecting and have gotten at other VW dealerships. More
by zarasilvalandry
June 18, 2026
I would have given 5 stars but there was an Issue with Tire Pressure Sensor.This notification came on After I had my Tires rotated. Tire Pressure Sensor.This notification came on After I had my Tires rotated. More
by bbingham910
Other Employees Tagged: Paul Lazzaro, Frank DiCostanzo
June 16, 2026
They seem to be honest and didn't try to upsell a bunch of needless stuff. They stuck to what really needed to be done, even though I told them to look for any other problems on this long neglected car -- of needless stuff. They stuck to what really needed to be done, even though I told them to look for any other problems on this long neglected car -- and that would have been the perfect opportunity to upsell. More
by phreaddy
Other Employees Tagged: Frank DiCostanzo
May 29, 2026
The see ice team at colonial is great , helpful, and easy to deal with . They do excellent work to deal with . They do excellent work More
by ann.ferraro
Other Employees Tagged: Daniel Goodman, Steven Tkaczyk, Frank DiCostanzo
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