Frank DaSilva

Greg, Kevin, and Kasey were amazing to work with! They all took the time to make sure I was a satisfied customer! They were super helpful and very easy to work with. I would highly recommend Colonial They all took the time to make sure I was a satisfied customer! They were super helpful and very easy to work with. I would highly recommend Colonial Volkswagen to anyone looking for a VW! More

by jpwmerrick Verified Customer Verified Customer

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Appointments are easy to make. We are taken on time. Staff explains what has to be down on the vehicle. We are taken on time. Staff explains what has to be down on the vehicle. More

by HDOMINGOS53 Verified Customer Verified Customer

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All excellent no complaints Service is good Costumer service excellent Fast service Wait room very clean service excellent Fast service Wait room very clean More

by santose325 Verified Customer Verified Customer

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Great service! I was able to get in, and get all of the updates done in less than an hour.. I was able to get in, and get all of the updates done in less than an hour.. More

by sharonwright1 Verified Customer Verified Customer

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Frank DaSilva is always very helpful when needed. He was able to quickly source parts for my scheduled service after my needs changed, thanks Frank! He was able to quickly source parts for my scheduled service after my needs changed, thanks Frank! More

by john.hwalshii Verified Customer Verified Customer

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Everyone was great and very efficient - always an easy experience and I will be back for sure. experience and I will be back for sure. More

by miafriedman Verified Customer Verified Customer

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Very helpful! We were assisted with professionalism and our issue was resolved! Thank you and we look forward to probably doing business in the future! We were assisted with professionalism and our issue was resolved! Thank you and we look forward to probably doing business in the future! More

by CPOURSAN Verified Customer Verified Customer

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Colonial VW of Medford has always been incredibly helpful, prompt, and delivered quality service whenever my car has needed attention. helpful, prompt, and delivered quality service whenever my car has needed attention. More

by JHANDY2 Verified Customer Verified Customer

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I bought my car at Colonial in 2021 and it's generally been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year been good experiences, but my last two visits over the last 2 years have been pretty poor in terms of customer service and maintenance. Last year I brought my car in with some check engine lights. The dealer wasn't able to diagnose (not their fault I guess codes had not been present anymore?) but they had charged me for diagnosis even though my warranty had expired less than a month prior. Sure it's expired and I shouldn't knock them for sticking to their guns I guess, but come on less than a month? I even bought my car with you and purchased years of prepaid services. Apparently that means nothing. Fast forward to this year. I again have a check engine light on. It's around the same time as my prepaid 50k service so I book an appointment for both. I'm given barely any explanation or details about my engine light other than a 4sec clip from the technician and a half xxx explanation from the service rep that I have some code about low air flow to bay one, and it requires an entire cylinder head replacement. A freaking entire CYLINDER HEAD on a car with right around 46K miles! Quoted at over $5K. Car seems to drive fine so obviously I ask if there is possibly other options. I'm told that not really and this is the only way to guarantee a solution. Crazy. Whatever, I'll shop around a bit and get another opinion. I'll also mention that my regular 50K service checks were all green, including my brakes. Now I've gotten a second opinion and turns out it was a $400 fix mostly in labor. Simply cleaning out a valve fixed the issue. Furthermore this independent shop informs me that my rear brake rotors and pads are far past their life and I need to replace. The guys not taking advantage of me he just thinks they are getting close to replacement. I'm just so beyond frustrated with Colonial after these experiences. It bothers me that neither the tech or service rep seemed to want to look out for me. They didn't even visually inspect the valve that caused my code. For them it was a simple code check and immediately to a cylinder head replacement. Zero due diligence before jumping to that conclusion. I'm also frustrated that my 50k service doesn't even inform me that my brakes are in a bad state. xxxx I would've paid colonial to fix them! Nope, green check mark you're on your way. Rant over. Frustrated with Colonial and probably won't be going back. More

by PACKARDGILSON Verified Customer Verified Customer

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Great service and treatment. I will switch from bad “Boston VW” service for this dealership; good here, bad there. I will switch from bad “Boston VW” service for this dealership; good here, bad there. More

by jim@fuller-sound.com Verified Customer Verified Customer

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