Colonial Volkswagen of Medford - Service Center

Picking up my car was efficient and pleasant. Staff were prepared for me and had all the paperwork ready to go! Staff were prepared for me and had all the paperwork ready to go! More

The team was absolutely wonderful and so thoughtful every step of the way. When my vehicles issue didn't resolve after getting work done they were proactive about working with me in a caring way to help get step of the way. When my vehicles issue didn't resolve after getting work done they were proactive about working with me in a caring way to help get the issue resolved. Would absolutely recommend. More

Helped me out with an urgent issue when I was in a pinch. I really appreciate the work they do and the help and information they provide! I really appreciate the work they do and the help and information they provide! More

Fantastic service with thoughtful and knowledgeable staff. Fast and honest servicing of my vehicle. They treat you fairly both in the showroom and service area. staff. Fast and honest servicing of my vehicle. They treat you fairly both in the showroom and service area. More

Very pleased with the service provided. Staff were very nice and responsive. Glad I bought my VW there. Staff were very nice and responsive. Glad I bought my VW there. More

One of the worst dealerships I’ve visited in a while. I went in for a scheduled service and was asked if I needed any additional assistance. I requested a recall service for my iD4, which has an ongoing I went in for a scheduled service and was asked if I needed any additional assistance. I requested a recall service for my iD4, which has an ongoing recall, but nothing was done about it, requiring me to arrange another visit. Additionally, the same service advisor forgot to order the recall parts when I returned two weeks later, leaving me to drive around with a faulty vehicle for an unknown amount of time. Totally unacceptable. More

Excellent and fast service at the Volkswagen station. Competent and polite mechanics. Thank you very much. Competent and polite mechanics. Thank you very much. More

Dan was very helpful, competent and friendly. He was efficient and didn't keep me waiting a long time. He was efficient and didn't keep me waiting a long time. More

Easy drop off and pick up and work done timely as well as professionally completed! professionally completed! More

Service team is the best at VW Medford! Very helpful, super kind, sort out everything quickly. Always give your car a rinse too. Very helpful, super kind, sort out everything quickly. Always give your car a rinse too. More