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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
849 Reviews

849 Reviews of Colonial Volkswagen of Medford - Service Center

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December 02, 2022

Work fast and use the text for notification. Great idea use the contactless way for the customer More

by yang.chin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 16, 2022

Good service was concise and able to repair my vehicle in one day I would go back to this shop More

by EROSE3840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Colonial Volkswagen of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 13, 2022

I am happy with the VW service special when Frank da Silva is in charge. He knows what he is doing and always make sure customers are comfortable and make sure the service time are fit with my work sc More

by monicamendes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank da Silva
Nov 14, 2022 -

Colonial Volkswagen of Medford responded

Monica, It's great to hear that Frank was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Colonial Volkswagen of Medford! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 12, 2022

Friendly, attentive, and fast service! Kiiara helped me when I came in to service my car, and made sure to keep me informed of any other services my car needed. The service was also done q More

by DWHS502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiiara
Nov 14, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Colonial Volkswagen of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 10, 2022

They went above and beyond to service my car as quickly as possible and even got it back to me earlier than expected! More

by LAUREN.ZERMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom B.
Nov 10, 2022 -

Colonial Volkswagen of Medford responded

Thank you, Lauren! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 10, 2022

I went to them for replacement tires and they provided great service much faster than the time they quoted for me. More

by Brendan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us, Brendan. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 10, 2022

Greg Cohen in sales arranged my appointment and Dan in service met me at my car. Dan confirmed the services to be performed and kept me up to date with its progress. Both Greg and Dan are assets to Coloni More

by mess02368
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan in service department
Nov 10, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear Greg and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 09, 2022

The roof liner was changed, but it was not done well. Corners did not align and there was an area that looks like they had to clean, but was not done with much diligence. More

by Wexxxxadaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Trevisone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2022 -

Colonial Volkswagen of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 05, 2022

Always excellent and friendly service. ..You are very good at knowing what needs to be done with my vehicle, and with your recommendations...Thanks! More

by MED.LATHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

November 03, 2022

Kiiara was excellent, service was fast, professional & exceeded my expectations. I always highly recommend Colonial VW but this time they wen't above and beyond helping me out on short notice. More

by LH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiiara
Nov 04, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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