Colonial Volkswagen of Medford - Service Center

They were supposed to do an alignment for me after changing a tire. When I got the car back, it significantly pulls to the left all of sudden. I went back to them to have them fix the problem - they changing a tire. When I got the car back, it significantly pulls to the left all of sudden. I went back to them to have them fix the problem - they claim they did not think it was pulling to the left, but claim to have done a alignment again for free. Well, the car still pulls to the left. this is infuriating since I paid >$300 for the service, and the service is what CAUSED the problem. I've been back and forth to the dealership 4 times with no resolution, and also had to take an uber twice at my expense ($30 each time). The front end people are really nice, but clearly there is something wrong with the technician doing alignments and test driving the cars. I want my money back. More

Friendly, courteous, and efficient. Helped me get the service that was required w/o having to purchase services that were not needed. Frank applied the appropriate discounts w/o havi Helped me get the service that was required w/o having to purchase services that were not needed. Frank applied the appropriate discounts w/o having to be asked Work was completed on time and I appreciate that the car was returned vacuumed and clean. Based on multiple appointments for my Golf Wagon over the last 7 years, I believe that the service dept at Medford VW is probably the best of the car dealerships I have experienced. More

Service department is second to nine for regular service, maintenance and repairs. Staff are excellent. maintenance and repairs. Staff are excellent. More

Very pleased with the professional staff and the timelines of the work. Everything was done as promised timelines of the work. Everything was done as promised More

Excellent customer service and excellent service and really fast service and friendly workers and clean place really fast service and friendly workers and clean place More

Kiiara was great, no complaints whatsoever with service ever. Rusty always does a great job too! ever. Rusty always does a great job too! More

over all very good experience but when arriving at service desk on Saturday, there was no one at counter and i had to wait about 5-10 min till a service rep showed up. service desk on Saturday, there was no one at counter and i had to wait about 5-10 min till a service rep showed up. More

Technicians looked over the vehicle enthere's a vehicle entirely, As it is a 15 year old car with less than 30,000 original miles. Diagnosis of a small fuel smell was on pointIn the problem is now no longe entirely, As it is a 15 year old car with less than 30,000 original miles. Diagnosis of a small fuel smell was on pointIn the problem is now no longer. More

Always professional and great service. Helped me with getting the right work done. Frank helped me when I didn’t know how to do a reset after the appointment. Appreciated the extra care Helped me with getting the right work done. Frank helped me when I didn’t know how to do a reset after the appointment. Appreciated the extra care. Thank you! More

The service crew members were extremely receptive and helpful during a stressful time! Would go to them again for any help with my car. helpful during a stressful time! Would go to them again for any help with my car. More