Colonial Volkswagen of Medford - Service Center

Extremely disappointed in the amount that I paid for the services I received. If you are serious about this survey you should compare the costs for the same services I paid in 2021 and the significant incre services I received. If you are serious about this survey you should compare the costs for the same services I paid in 2021 and the significant increase in 2022 over ($160.00)? My question is do you really care about keeping customers? More

As usual, when dealing with Colonial, everything was first class It was good to check in with Paul Lazzaro, our original sales person, Rusty in Maintenance was great to deal with. Thanks again. first class It was good to check in with Paul Lazzaro, our original sales person, Rusty in Maintenance was great to deal with. Thanks again. More

Wonderful service from a very caring staff. So happy Colonial is close to my house. So happy Colonial is close to my house. More

Excellent service and friendly workers willing to help customer wherever they can Great dealership and employees customer wherever they can Great dealership and employees More

Colonial never fails to exceed expectations. Dan took great care of us as we waited for an unexpected extra service. Dan took great care of us as we waited for an unexpected extra service. More

Always helpful and understanding. They get their customers and are empathetic to their needs. Will continue to use them for future purchases and service. They get their customers and are empathetic to their needs. Will continue to use them for future purchases and service. More

Amazing service! Dan was very informative and professional. This was best experience I've ever had at car dealership. I'll be returning to service my VW going forward Dan was very informative and professional. This was best experience I've ever had at car dealership. I'll be returning to service my VW going forward! More

Tom from the Service Department went above the call of duty to help .me get my car fixed. He kept me up to date with what was going on with my car and why it was taking so long. I have always had a good duty to help .me get my car fixed. He kept me up to date with what was going on with my car and why it was taking so long. I have always had a good experience with the service department and this time was no different. Tom went out of his way to help me. More

An all too rare act of kindness. Frank Dicostanzo the Service Manager, assisted me in transporting my Atlas to California. I'd purchased the vehicle from another dealership on th Frank Dicostanzo the Service Manager, assisted me in transporting my Atlas to California. I'd purchased the vehicle from another dealership on the east coast and needed to make a flight home with my family of 5. I was in a jam trying to find a pick up location with a three day window. Frank allowed me to leave him the keys and handle to pickup for me. Never was I in doubt that my car was in safe hands. When I asked how I could compensate him for this service he simply said that he would be happy to help a loyal VW owner. Wow this dealership knows how to hire! If I ever have the opportunity to buy another... I'll call them first! More

Service Rep Dan Swartz treats all with such respect and cares about your every need! cares about your every need! More