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Colonial Volkswagen of Medford - Service Center

Medford, MA

4.7
840 Reviews

840 Reviews of Colonial Volkswagen of Medford - Service Center

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August 09, 2022

Service Rep Dan Swartz treats all with such respect and cares about your every need! More

by tmmanning383
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Swartz
Aug 10, 2022 -

Colonial Volkswagen of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 06, 2022

Great service and got my sticker renewed and washed car for me without asking. Thanks! More

by REGAN925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Colonial Volkswagen of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Colonial Volkswagen of Medford, we look forward to having you as one of our valued customers for many more years to come! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 05, 2022

I'm always treated right whenever i have to bring in the car to some work. Sometimes first models of a new generation will have some kinks to work out. They knew exactly what to and had me in and out while More

by barros
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Colonial Volkswagen of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 04, 2022

Frank and his staff are awesome. Solved a problem in my engine, Performed a couple of recalls, And returned my 2014 Convertible Bug to me in quicker than quoted. More

by ROBMOTT77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you for taking the time to share your thoughts on working with Frank and the team. We're glad to hear they delivered such a great experience! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 04, 2022

Great service advisors , the wait was minimal and the communication was great. I’d recommend colonial More

by alstande
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rusty
Aug 05, 2022 -

Colonial Volkswagen of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 02, 2022

I scheduled an oil change and a tire replacement over 2 weeks ago with service. I rescheduled to the following week. When I got there day of service they did not have the tire in stock nor provided me with More

by brittney1.mckay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy (service)
Aug 03, 2022 -

Colonial Volkswagen of Medford responded

We appreciate your business and apologize for the wait. We do appreciate your patience. and our team looks forward to serving you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

August 02, 2022

Everyone at the dealership has been incredibly accommodating. I had recently purchased this vehicle and got a notification to check my oil levels. I called the service center and they offered for More

by lilydolyak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Warren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Colonial Volkswagen of Medford responded

Thank you for choosing Colonial Volkswagen of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 30, 2022

All that work at Colonial have been courteous and professional. Great place! I would recommend to anyone. More

by btrotta52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Giacoppo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Trevisone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cataldo
Aug 01, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Colonial Volkswagen of Medford. Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 30, 2022

I have always had great service at colonial VW. Everyone I have encountered have been awesome. More

by LEEANNBURDICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Colonial Volkswagen of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Volkswagen of Medford. We appreciate your business and hope to see you again soon! Frank Dicostanzo Service Manager Frankd@vwmedford.com

July 28, 2022

The service writers are the best they really know their jobs and it really shows More

by LES173RD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank DiCostanzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2022 -

Colonial Volkswagen of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Frank Dicostanzo Service Manager Frankd@vwmedford.com

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