Colonial Volkswagen of Medford - Service Center
Medford, MA
837 Reviews of Colonial Volkswagen of Medford - Service Center
The staff was friendly and explained to me how the process would go. I waited in the lounge for my car to be serviced. I was told over the phone it would take no more than an hour and 30 minutes, incl process would go. I waited in the lounge for my car to be serviced. I was told over the phone it would take no more than an hour and 30 minutes, including the complementary wash and vacuum but it actually took a little more than that even though I opted not to get it cleaned. Normally, I wouldn’t mind but I had another meeting to get to and was cutting it close. This was also a bit concerning because I didn’t feel comfortable waiting so long in the lounge as it got more and more crowded. Again, typically this wouldn’t be an issue because I have ways to keep entertained/busy when I bring my car in so waiting is fine with me, but with COVID, it began to feel crowded having so many people in the waiting area. How busy it was would also explain why it took a longer for my car to be finished. Overall, I have no issues with this dealership and will definitely return. More
Called and set up and appointment for the next day. The dealership was easy to get to and provided quick and efficient service. Will definitely go here for sevrvce needs in the future. dealership was easy to get to and provided quick and efficient service. Will definitely go here for sevrvce needs in the future. More
Excellent service experience. Good communication, COVID protocols in place. Reasonable waiting time. My service was included with purchase, so now cost other than state inspection. Very happy protocols in place. Reasonable waiting time. My service was included with purchase, so now cost other than state inspection. Very happy More
Cannot remember Gentleman at desk. Could not be nicer. Only issue i have is the last 4 visits for service I have paid $2,000+ each visit. Only issue i have is the last 4 visits for service I have paid $2,000+ each visit. More
ken cataldo is the best! sammy in service is amazing! vehicle was done before expected. service here is excellent to say the least! very happy vehicle was done before expected. service here is excellent to say the least! very happy More
Service was very fast. Advisor was very professional and easy to work with. Minor mistakes were made while reassembling the car. Fortunately it was easy to fix and did not require a return trip. I didn't se easy to work with. Minor mistakes were made while reassembling the car. Fortunately it was easy to fix and did not require a return trip. I didn't see an obvious way to get a loaner vehicle when scheduling service online which is a little cumbersome. More
The folks who work at Colonial VW of Medford are truly amazing. This dealership has, by far, the best customer service of any dealership around. amazing. This dealership has, by far, the best customer service of any dealership around. More
Every employee with whom I came into contact with at the Colonial Volkswagen of Medford was extremely pleasant and eager to help. The service was efficient and the manager went out of his way to ensure I wa Colonial Volkswagen of Medford was extremely pleasant and eager to help. The service was efficient and the manager went out of his way to ensure I was satisfied with the process from start to finish. I would highly recommend this dealership to anyone in the area. More
Always right on track with service, friendly, courteous, good price nothing hidden. My go to dealer whether buying leasing or repair. This is my 4th Volkswagen car. good price nothing hidden. My go to dealer whether buying leasing or repair. This is my 4th Volkswagen car. More
I had my car serviced at this dealership on Monday. By Wednesday they had sent me 3 emails asking to rate them. So here you go lol. One email is enough. Wednesday they had sent me 3 emails asking to rate them. So here you go lol. One email is enough. More