Colonial Volkswagen of Westborough

The best salesman I've dealt with. This is by far the best and most friendly dealership I have ever been to. Everyone was very accommodating and really worked with me to get me the bes This is by far the best and most friendly dealership I have ever been to. Everyone was very accommodating and really worked with me to get me the best deal possible. I was looking for a new car to lease and spoke with at least 8 other dealerships, but what sold me with Colonial was the way I was treated. Gina was my first point of contact and was incredible friendly. She took the time to understand the car I was looking for and accommodating my budget. She spent the time to make me feel like I was her only priority, even though they are always incredibly busy. I came into the dealership that same day and met with Pierre who, in my opinion, is one of the best salesman I've dealt with. Incredibly friendly and made my family and I feel very welcomed. He worked with me to give me the best deal possible in the area and constantly followed up to make sure I was still happy with my lease. After meeting with Pierre, I sat with Kathryn who finalized the lease for me. She was very easy to talk to and again, very pleasant to be around. Needless to say, if you are in the market for a new car, used car, or lease, this is the place to come hands down. I walked away with a 2016 Volkswagen Jetta 1.4T and am incredibly happy that I chose Colonial Volkswagen, they will definitely have my business again in the future. More

Good Experience at Colonial I bought a car with Colonial in July. I was looking for a specific model and trim level and was shopping around with various dealers in a 150 mile rad I bought a car with Colonial in July. I was looking for a specific model and trim level and was shopping around with various dealers in a 150 mile radius. Colonial stepped up and gave me a good price and sourced a car from Pennsylvania that was 90% of what I was looking for. I had my eyes set on a rare Limited Edition, and the only attribute I couldn't get was the interior color. I love the car and I'm happy with the purchase. Colonial is clean and airy inside. There's a large waiting area and vending machines, as well as a cell phone charging station. This dealership has good amenities and it's a comfy place if you have to wait for a ride, or you're hanging out while your oil is changed, or if you're waiting for paperwork to process (which doesn't take very long anyway). Nathan Lepkham, my salesman, was the best part of the Colonial experience. He's laid-back, easy to talk to, and seems to connect well with his customers. He went above and beyond and came in on his day off to make sure everything went smoothly when I signed the paperwork. He even offered to give me a ride home, which would have been a 2-hour round trip for him on his day off after spending a couple of hours at the dealership with me. What a guy. Overall, Colonial did a nice job and were pretty straightforward. Everyone was very kind and welcoming. Aside from a few miscommunications in the process with another member of the sales staff, they gave me a good experience and I would recommend Colonial to my friends. Without those miscommunications, they'd get 5 stars. More

Nice place to do business I bought a new passat! I had done most of the leg work on the internet. I was originally going to work with one salesman who was running late. Jaso I bought a new passat! I had done most of the leg work on the internet. I was originally going to work with one salesman who was running late. Jason took over and had the paperwork done very quickly. He knew what he was talking about. He even set up my blue tooth feature for this technically challenged individual. Thanks! More

Great buying experience at Colonial VW in Westborough At Colonial VW in Westborough I got the world-class buying experience: Professional, Courtois, Fast and Efficient. I pre-set the price for my Passat 2 At Colonial VW in Westborough I got the world-class buying experience: Professional, Courtois, Fast and Efficient. I pre-set the price for my Passat 2016 via email. Very happy with my purchase. If you need a VW - this is the place to buy from. More

easy car buying I bought a new Passat from Colonial and the overall experience was much better than expected. No going back and forth with a piece of paper to the man I bought a new Passat from Colonial and the overall experience was much better than expected. No going back and forth with a piece of paper to the manager office. Straight, short talk. Once the deal was struck, even faster paper work. Very responsive staff to my specific requests. More

Had a great experience people were polite and professional Jason and the true car representative were on point the transaction was smooth and quick. I would recommend this dealer to all my friends and family. Jason and the true car representative were on point the transaction was smooth and quick. I would recommend this dealer to all my friends and family. More

Awesome experience! Very professional! I had an awesome car buying experience with Jason! He made the process so easy! He was very professional and personable and answered any questions I I had an awesome car buying experience with Jason! He made the process so easy! He was very professional and personable and answered any questions I had about the vehicle. He even followed up with me after my purchase. I absolutely love my Tiguan! More

Always treated in a professional way I have been a long time customer at the service department of Colonial VW in Westborough. This time I came in to see if I wanted to upgrade my R32 to I have been a long time customer at the service department of Colonial VW in Westborough. This time I came in to see if I wanted to upgrade my R32 to a newer Golf R. Steven approached me and we went over my car, the value, de used 2015 R on the lot. To my surprise no new Rs are available anymore form Volkswagen. Steven treated me in a professional way, honest and open. We did not make a deal this time, but I will keep an eye open for what is available at this dealership. As long as I have a VW, I will be a customer here. More

Amazing Connor was a great salesman he helped us with everything took car of the car and even got us the car before scheduled time very hard worker and he has Connor was a great salesman he helped us with everything took car of the car and even got us the car before scheduled time very hard worker and he has a great attitude he almost immediately made a close relationship with you and had much respect for me and my family we got a great deal for my 2011 gti and he gave me a thorough tour of the car and was a great guy 100% of the time More

Always excellent service . All perceived problems are checked & resolved in a timely manor. The Service Advisors are very knowledgeable, thorough, helpful, honest & friendly, . All perceived problems are checked & resolved in a timely manor. The Service Advisors are very knowledgeable, thorough, helpful, honest & friendly, & keep you updated & informed about the interventions your vehicle is receiving. They allow you to make an informed decision regarding any additional repairs & expense required by speaking to you personally before the repair is made. The Service Advisors are very conscious about their customers' time & make sure to expedite the service as quickly as possible without jeopardizing the quality of the workmanship. I must give "kudos" to my Service Advisor, Ashley. I had presented her with an unusual problem when I was out West on vacation. She went "over & above" in an effort to assist me in my dilemma. Being a woman, I do NOT have to worry about whether or not I will be cheated by the Service Department @ Colonial Volkswagen in Westborough; the Service Advisors possess honesty & integrity. & the work is done with a high degree of quality. More