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Colonial Volkswagen of Westborough
Westborough, MA
3,150 Reviews
We provide the highest level of customer service through our knowledgeable and helpful sales, service and parts personnel. We offer a top-notch customer experience. Whether you are looking for a new vehicle, pre-owned specials, need to order parts or schedule service, or would like information on Volkswagen products and services, please call or email us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
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Showing 1,577 service reviews
April 28, 2026
Excellent experience. I was pleased to see service in early when I dropped my Tiguan off, I was able to talk with William. Answered all my questions and his enthusiasm was I was pleased to see service in early when I dropped my Tiguan off, I was able to talk with William. Answered all my questions and his enthusiasm was contagious. Thank you. More
by David D
Verified CustomerEmployees Worked With
Other Employees :
The other William was in early, he is the one I spoke with.
April 28, 2026
Everyone here was really helpful and friendly. I came in looking for options and left a satisfied customer! I came in looking for options and left a satisfied customer! More
by JMO1187
April 27, 2026
My first service visit to Colonial Volkswagen exceeded expectations. Thanks, Bill and the Service Team! expectations. Thanks, Bill and the Service Team! More
by DOAK MARASCO
Employees Worked With
April 25, 2026
We had a great experience working with Jefferson! He answered all of our questions (or quickly found the answers when he didn’t know them offhand). He even drove the vehicle up to NH so we didn’t hav He answered all of our questions (or quickly found the answers when he didn’t know them offhand). He even drove the vehicle up to NH so we didn’t have to make another trip to MA. He was very communicative throughout the process. Definitely recommend! More
by drsarahjag
Employees Worked With
April 25, 2026
I had a great service experience with my Volkswagen Passat at the dealership. The staff was professional, friendly, and took the time to clearly explain what needed to be done and why. They handled the Passat at the dealership. The staff was professional, friendly, and took the time to clearly explain what needed to be done and why. They handled the maintenance efficiently, kept me updated throughout the process, and made everything smooth from drop-off to pickup. More
by lkerxhalli
April 24, 2026
Did a real professional job on a tight schedule. It wasn’t a scheduled repair, but they turned it around in time for a trip I had to make the next day. It wasn’t a scheduled repair, but they turned it around in time for a trip I had to make the next day. More
by rboylan
Employees Worked With
April 24, 2026
Very nice experience. Even got to see my Favorite, Pierre! Very professional and friendly dealership! Even got to see my Favorite, Pierre! Very professional and friendly dealership! More
by kfryer06
Employees Worked With
April 23, 2026
Very pleasant and courteous staff. We always felt welcome coming in. Eric was especially great to work with! We always felt welcome coming in. Eric was especially great to work with! More
by Holly Kasper
April 20, 2026
Jon and Bill in service make every appointment easy and worry free. They keep me updated and explain the work in clear easy to understand terms. worry free. They keep me updated and explain the work in clear easy to understand terms. More
by laurakarengann
April 06, 2026
I had a salesman. Jefferson who was great! He made me feel very comfortable and confident about the Honda crv I was choosing. He helped me in every way possible. Tha Jefferson who was great! He made me feel very comfortable and confident about the Honda crv I was choosing. He helped me in every way possible. Thank you Jefferson! More
by ptoma2245
