Colonial Volkswagen of Westborough

Nice job by Steven Suarez and the whole team at Colonial VW Steven Suarez recently helped me settle on a Certified Pre-owned Jetta. He was great to work with and I'll do it again when we need another VW. I esp Steven Suarez recently helped me settle on a Certified Pre-owned Jetta. He was great to work with and I'll do it again when we need another VW. I especially appreciated his finding another key for the car and smoothing out the process of getting the Jetta registered and inspected a few days after I had taken delivery. Billy McGrath in Service was outstanding...very welcoming, great communications at the Service desk and over the phone. The warranty item we had discussed was fixed quickly and with no hassle, which I truly appreciate. I hope Steven, Billy and the whole team have a great summer and are able to help put lots of other car shoppers into new (and used, CPO) Volkswagens. More

Great vehicle and great sales people Conner was very friendly and pleasant with lots of patience,he went over everything answered any questions I had. He wasn't pushy and I would refer ot Conner was very friendly and pleasant with lots of patience,he went over everything answered any questions I had. He wasn't pushy and I would refer others to deal with him as a salesman. I absolutel love my Jeep liberty that I got and would definitely look here first in the future. Thanks so much. SB More

Outstanding Everytime From sales to service, these guys are the best. Every time without fail they do an excellent job not just in their work, but in their customer service From sales to service, these guys are the best. Every time without fail they do an excellent job not just in their work, but in their customer service. It's refreshing to have a service and sales experience as stress free as this. I won't go anywhere else! More

Highly recommend Informative, attentive, and easy to talk to. Worked with what I was looking for and within mum proven range! Every day I am happy knowing I am driving Informative, attentive, and easy to talk to. Worked with what I was looking for and within mum proven range! Every day I am happy knowing I am driving the best car for me More

Buying our fourth Passat From the first contact by phone, to all of our visits, all of the staff were responsive, helpful and patient with our questions and concerns. From the first contact by phone, to all of our visits, all of the staff were responsive, helpful and patient with our questions and concerns. More

Dedication to their customers. Ian Thomas and Nathan Lipklam did not give up, even when I did and wanted to leave the dealership thinking a deal was not possible. They worked tirel Ian Thomas and Nathan Lipklam did not give up, even when I did and wanted to leave the dealership thinking a deal was not possible. They worked tirelessly not only to have more than one approval but to bring our interest down by full 5 point that reduced our monthly payment by around $80. They also took my trade that had over 124K on with a couple of issue and appraised it much more than I thought it will ever be. we walked in to purchase a used car and walked out with a new 2016 Jetta. Their service is amazing to say the least, they work their best to obtain the best offer and they do go above and beyond to satisfy a customer. I have had some bad experiences with other dealerships but not this one Colonial Volkswagen of Westborough brings new professionalism to the whole car buying business. Their main aim is a satisfied customer they could have let me buy the car with the higher rate but they asked me to wait and the wait was worth its weight in gold as over 72 month with $80 saving come to over $5,700 in saving for us for the life of the loan. My wife and I are their customer from now on for life. More

Highly recommend I had a really outstanding experience with Colonial Volkswagen of Westborough. I live in NH and had been thinking about getting a new car recently to I had a really outstanding experience with Colonial Volkswagen of Westborough. I live in NH and had been thinking about getting a new car recently to replace my 2008 Eos Lux. I didn't realize they didn't make the Eos anymore, so then I started thinking about a beetle convertible and I came across the Beetle Denim that was just released recently. I only buy white cars and I love convertibles so it seemed like a good fit. I did an Internet search and ended up on truecar.com, and from there I chose the car I wanted, and from there it led me to Colonial Volkswagen of Westborough. Truecar also gave me the best price for the car with no haggling. Rebecca Cunningham from Colonial Volkswagen contacted me via email immediately after I submitted my inquiry and asked for my VIN and pictures of my Eos, gave me a ballpark price for a trade, I then scheduled a test drive. We decided to go Monday at 7PM. As soon as we got there Pierre Saliba was waiting for us so that we could test drive the car. He pulled the car up, put the top down, took a copy of my license, and we then got in and went for a test drive in the area. Pierre was a very nice guy and very easy to work with. He was very knowlegable about Volkswagens and he knew the area very well. When our test drive was over we went back to the dealer and gave them my Eos key so that they could appraise my car for a possible trade. That took maybe 10 minutes for them to come back with a price. I knew the value of my car and the bottom price that I wanted for my car for a trade, and I didn't want to go below that because I knew I could sell it relatively quick. After a few times times going back-and-forth and meeting with a manager, Eric Hofer, we agreed to a trade price, and the price for the new car, and after thinking about it a few minutes I decided to make the deal. The Truecar price didn't include any of the extra options the car had, so those did have to be added to the online quote, but Truecar also gives a discount on the options if you add them to the quote. That was the price I paid and no haggling was needed because it was a very good price. After speaking with finance (Kathryn Gear-very nice) and getting all the paperwork done we were out of there by 8:45 PM. Since I live in NH, they had to drive the car to me and meet me at my Townhall to register the car. They did this on Wednesday afternoon. Tuesday they had to detail the car and also put on the Simoniz Glasscoat that I had purchased. One of their car runners, BilI Thomas, brought the car to my townhall on Wednesday afternoon at noon, he went in with me to do all the paperwork, and exchanged the car license plates. I then asked him if he could take a couple pictures of me with my old car and my new car. He took several. Bill was a very friendly and very nice guy. I then drove the car home and I called Pierre and he asked me to call him after I got out of work and when I was in my car so he could go over some of the features. Around 4:30 I called Pierre and he also went in a Beetle and he went over a lot of the features in my car. It was very helpful! He then told me I could call him anytime I have any questions about my car. Such a nice guy! My husband came home a couple hours later and noticed a ding on one of the fender sides -my heart sank! I sent Pierre a picture of the ding and he called me right away and said they would fix it and not to worry. They sent someone to fix it this week and now it's back to new! I can't say enough good things about this dealership and their employees. I highly recommend! More

Pleasantly Surprised I was pleasantly surprised when I dealt with Pierre and Kathryn recently. Pierre was very likeable; low pressure, methodical, knowledgeable! He put th I was pleasantly surprised when I dealt with Pierre and Kathryn recently. Pierre was very likeable; low pressure, methodical, knowledgeable! He put the emphasis on customer service. I usually dread shopping for a used vehicle, but I can honestly say that dealing with the professionals from this dealership was a truly enjoyable experience. After our test drive, it only took about 90 minutes to come to an agreement on price and purchase our new (used) car. My wife absolutely loves the vehicle, and I like the great deal that we received! I think one of the words that best describes this dealership is "transparent". They hide nothing, and I as a consumer, really appreciate that. Pierre took a very laid back approach to selling this car, did not pressure me, and let me come to my own conclusion on how it would fit my lifestyle. Keep up the good work my Friend! I will definitely return to this dealership for my future vehicular needs. More

Top Notch Dealership I worked originally on the Internet with Gina and in the showroom with Pierrre Saliba. Pierre was very friendly, but also well prepared. He anticipate I worked originally on the Internet with Gina and in the showroom with Pierrre Saliba. Pierre was very friendly, but also well prepared. He anticipated questions and provided a lot of information particularly about all the Features on the car. Paperwork was prepared promptly and car was ready to go as scheduled. Very professional from A to Z. More

Just a pleasure to deal with Connor I got a great deal, two great deals, from Connor. He was a pleasure to work with. He's a hardworker, tells it as it is, and gets you what you wan I got a great deal, two great deals, from Connor. He was a pleasure to work with. He's a hardworker, tells it as it is, and gets you what you want. More