Colonial Volkswagen of Westborough

Love the way they help me with everything from day one to the end. Very friendly. They make u have the best experience on buying ur car. I recommend everyone to go there if they need a car. the end. Very friendly. They make u have the best experience on buying ur car. I recommend everyone to go there if they need a car. More

Chris provided me a with a great positive experience. He was reserved and low key, but attentive and accommodating in helping me with my used car purchase. There's a reason why he has 15 years at this busin was reserved and low key, but attentive and accommodating in helping me with my used car purchase. There's a reason why he has 15 years at this business. The dealership was clean, bright and very professional. They delivered my car the next day. I decided to write this review because I was pleasantly surprised with the manner in which Chris greeted me and assured me that although there was another party interested in the vehicle, which I had chosen, it was mine to refuse since I was there first. No hard sell! No pressure! Awesome! More

Colonial has a very helpful, courteous and professional staff. It was a pleasure working with Chris Tattrie. I love the vehicle. Follow-up has been very good so far. staff. It was a pleasure working with Chris Tattrie. I love the vehicle. Follow-up has been very good so far. More

I recently leased a 2013 VW Jetta and had one of the best experiances ever working with a dealership. Tony Strozina was extremely helpful getting me to the monthly price I needed in order to make the deal w experiances ever working with a dealership. Tony Strozina was extremely helpful getting me to the monthly price I needed in order to make the deal work for me and my family. My salesman was Richard Dolliver and I couldn't have been more pleased with the level of service he provided. Besides being incredibly knowledgeable, patient and helpful he was an absolute pleasure to work with. Kathryn Gear was extremely friendly and a sitting with her to finalize the transaction was a delight. I'd give my experiance with Colonial VW an A+! More

Tim Barnes provided excellent customer service. I came into Colonial VW to lease a new Passat. Even though they were extremely busy, a salesperson set me up with a test drive and then Tim worked though a into Colonial VW to lease a new Passat. Even though they were extremely busy, a salesperson set me up with a test drive and then Tim worked though all the details. He stayed over 2hrs past the closing time to answer all of our questions and close the deal. I had to move up my pick up time and they accommodated that as well. I would highly recommend Colonial and Tim if you are in the market for a VW. More

Colonial Volkswagen gave me a prompt and timely response of approval of my credit application. Christopher Tattrie was very professional and helpful giving me excellent customer service. Chris is very knowl of approval of my credit application. Christopher Tattrie was very professional and helpful giving me excellent customer service. Chris is very knowledgeable about the car I wanted and gave me an excellent choice in my new Volkswagen Tiguan 2013. I have had four Volkswagen (Jetta, Passat, 2 Routans) and the experience with Chris has always been outstanding. My name is Oscar Vise and Colonial Volkswagen always will be my only option to buy my next car. More

The whole experience was great. I wanted and I bought a Golf GTI 4-door Autobahn and Brendan Chamberlin was very professional and convincing. He showed me everything I needed to know about the car. The tra Golf GTI 4-door Autobahn and Brendan Chamberlin was very professional and convincing. He showed me everything I needed to know about the car. The transaction was quick as I wanted and the day after, I picked up my car which is running great. More

I absolutely love my jetta sportwagen, Colonial Volkswagon was one of the few dealers around me that actually had an manual diesel in inventory which is why I went to them. The other thing I really Volkswagon was one of the few dealers around me that actually had an manual diesel in inventory which is why I went to them. The other thing I really liked about Colonial is how fast they had me in my new car. They had it registered and insured faster than any other dealer I have ever dealt with. The best part of all, however, is that Pierre synched my phone to the car for me so I didn't have to! Thank you,Pierre. Great work Colonial More

Tim Barnes of Colonial VW made my buying experience one of the best that I've ever had. He went out of his way to help me with my out of state auto purchase. He treated me very well during my first visit of the best that I've ever had. He went out of his way to help me with my out of state auto purchase. He treated me very well during my first visit to look over the Honda CR-V. He took the time to explain all the various features of the CR-V to me and then we went for a test drive. He then made sure that all the paperwork was properly completed and sent to me so I could register my new car and then pick it up and drive it home. Thanks again Tim for a very pleasant car buying experience. More

Avoid this dealership like the plague. I had 2 issues with my new car (10 months old, still under warranty). I did not buy my car at this dealership so maybe they held that against me. After having my with my new car (10 months old, still under warranty). I did not buy my car at this dealership so maybe they held that against me. After having my car in for the same issues on 2 occasions (and 5 days total with them) they just shrugged and said there was nothing they could do because they couldn't get the issues to repeat consistently (yes, they were able to repeat and validate the issues but not consistently enough to fix apparently). It wasn't until one of their senior techs overheard me arguing with the service desk people that anything was done. He heard one of my two problems and knew exactly what the problem was and got right on top of it to fix it (which took a third visit). On the third visit (to correct issue #1 once the part came in) I reiterated my second issue to which they gave me the same response again - they couldn't repeat the issue consistently enough to fix it and told me to bring it back when the issue became more frequent. After attempting to discuss my concerns with the service being received with the service manager (who ignored the fact that I had any concerns) I was told that "not all relationships work between a customer and a dealership" and that I should bring my car elsewhere. Best advice I received from this dealership. I logged my complaint with corporate Volkswagen and took my car to another dealership. Not only were they able to quickly understand and fix the issue I was having, they were able to identify it from THE ERROR CODE IT WAS PRODUCING. Corporate Volkswagen appologized and compensated me for the trouble and inconvenience I incurred from trying to have my car fixed by this dealership. If you have no choice but to bring your car here, make sure you pay attention to what they are doing and if they give you any trouble, call corporate Volkswagen (800.822.8987). More