Colonial Volkswagen of Westborough

I can't say enough nice things about David Ceruti and my experience at VW of Westborough. He was very patient and understanding to a first time new car buyer and definitely went the extra mile. The whole pr experience at VW of Westborough. He was very patient and understanding to a first time new car buyer and definitely went the extra mile. The whole process from negotiating a fair price to the moment I drove the car off the lot was unexpectedly pleasant. I say unexpectedly because before this experience I was under the firm belief that all car salesman sold snake oil! Not only was the experience pleasant before transferring funds, but once the sale was complete the 'red carpet treatment' continued while we closed up a couple of loose ends. I will certainly look to David Ceruti at Colonial VW of Westborough for my next new car! More

I just moved in to the country and had a problem with all the paperwork needed and everything. Many dealerships made my life miserable. Mike however was very tolerant, he gave me the best offer and was reall the paperwork needed and everything. Many dealerships made my life miserable. Mike however was very tolerant, he gave me the best offer and was really helpful regarding all the paper work. I would definitely recommend Colonial. More

My experience at Colonial Volkswagen in Westborough was like the completion of a divine appointment. My sales rep, Michael Lodowsky greeted and treated me as though I was royalty. Michale has a welcoming, like the completion of a divine appointment. My sales rep, Michael Lodowsky greeted and treated me as though I was royalty. Michale has a welcoming, friendly demeanor that I picked up on, almost immediately. All of that helped to disarm me to a place that I could relax and be comfortable. I was impressed with the depth of knowledge and his personal excitement about Volkswagen. I was even more impressed and enriched as he shared his personal stories/experience/preferences. It registered with me that this man loves his job and truly believes in the product that he is selling. I felt like I could trust this dealership... During the course of our conversation, I was invited to take a test drive, which I accepted, but I thought that I would be directed to take a short little spin and then upon our return feel obligated and pressured to make a decision. This was not the case. During the drive, Michael took this opportunity to point out the many features of the car .. I should mention that this was in addition to everything else that he had already shown or demonstrated prior to our leaving the dealership. Today, I am driving the most beautiful 2013 Passat. But I must share with you that my signing final papers was not the end of my relationship with Colonial Volkswagen.. because they so want to ensure that everything continues to go well, they take the time to place follow-up phone calls and these calls are made by the sales rep or in my case by Michael Lodowsky. I suppose I could say lots more about Colonial Volkswagen in a way of comparison with other car dealerships that I had either stopped by or considered...but surfice it to say the treatment I received from the staff there at Colonial trumps all other attempts at winning my trust and my business. I'm blessed. More

This was the most enjoyable dealer experience i've ever had. The staff was both generous, and courteous. THe whole experience was enjoyable and made the car buying experience easy and pain free. had. The staff was both generous, and courteous. THe whole experience was enjoyable and made the car buying experience easy and pain free. More

Great customer service. Extremely knowledgeable sales representative. This is the third vehicle we've purchased or leased from Colonial. Highly recommended for sales and service. representative. This is the third vehicle we've purchased or leased from Colonial. Highly recommended for sales and service. More

In desperate need to replace a vehicle that we ran into the ground, we had no other inspiration to look at a VW than a pricing offer we heard about. I wasn't fully aware of my lack of enthusiasm until my d the ground, we had no other inspiration to look at a VW than a pricing offer we heard about. I wasn't fully aware of my lack of enthusiasm until my daughter later informed me that I was showing "a little 'tude" when we first entered the VW showroom. Mike never flinched when he approached us. He listened effectively. His response was supportive and appropriate. Obviously, he was anxious to make a sale but when we told him we'd never make a decision on the spot, he backed off, clearly demonstrating that he was listening, gauging us and our needs rather than unleashing a long and painful speal. As in our first meeting, Mike's timing was perfect with his follow up telephone call, later in the week. (We had just given the go ahead to our mechanic to, once again, fix old not-so-faithful.) On the phone, Mike listened carefully to our concerns, and was proactive in addressing them directly. Long story short, we are now commuting proudly and comfortably in our new Volkswagon Passat. Thanks, Mike! More

My family has had a long standing relationship with this dealership(multiple car purchases), and it has always been good. When I was looking to lease a new car Colonial VW of Westborough was at the top of m dealership(multiple car purchases), and it has always been good. When I was looking to lease a new car Colonial VW of Westborough was at the top of my list. I went in intending on leasing a Golf R, but after consultation with Pierre we determined that a GTI was a better fit. Pierre is a honest, knowledgeable, upfront guy that you know has your interests in mind. He could have sold me on a car that would have gone for nearly 7k more and 100 more a month but he understood my needs in a new car and was able to guide me to a more appropriate decision. He got me a deal that I was happy with and was extremely fair. I wouldn't hesitate to go back myself for any reason, nor would I hesitate to send someone else to him. If your looking for the best you need to go to the best. Definitely if you need a VW this is the place to go get it, now doubt about it. More

I bought a new 2013 Passat. It was my second Passat from Colonial. I previously owned a 2004. I used the service there for my old car. The service department was great and well as the sales person for the n Colonial. I previously owned a 2004. I used the service there for my old car. The service department was great and well as the sales person for the new Passat. Honest and straight forward dealership. I had a good experience. More

I was looking to trade two cars for one to get rid of one car payment. Brendan and Tony were incredibly patient and courteous during the process. They not only offered me close to what I wanted for my trade car payment. Brendan and Tony were incredibly patient and courteous during the process. They not only offered me close to what I wanted for my trade but also took the extra time to find the perfect car for me. Poor Brendan had to make multiple trips to the other lots to get cars for me to test drive. Tony went out of his way to understand my needs and worked with me in finding the right car. More

Rick Dolliver was a pleasure to work with. He was knowledgable about the products and explained everthing in detail.I'd highly recommend Rick to anyone looking for a VW or good used vehicle. Thanks knowledgable about the products and explained everthing in detail.I'd highly recommend Rick to anyone looking for a VW or good used vehicle. Thanks Rick More