Colonial Volkswagen of Westborough

My experience with this dealership has been outstanding. Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did n Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did not understand completely. From the phone service to the parking lot man, each was friendly and polite. The service department, where I met Bill Mcgrath, is very efficent. My car was taken at the agreed time and it was ready to go in the time expected. I had an experience with the trunk release did not function one day. I had inadvertantly damaged it. It was 4PM on a Saturday! I called in panic as there were things I need to remove from the trunk that day. Bill answered right away and had me come in immediately. Fixed in 20 minutes! My next car may well be a VW!! More

Owned a VW New Beetle for 11 years--always serviced by the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys! the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys! More

I've been a customer of this dealership since early 99. The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker s The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker should be proud to have Bill as part of his team. More

I have owned 9 VWs. In the early 90s I gave up on them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly th them... Lots of stupid problems, bad dealer service. I took a gamble on a Jetta TDI wagon and am totally, totally happy with. I can say honestly that is the by far the best quality new car I have ever owned, by a MILE. ZERO (I mean zero, nada, not a one) defects in 56,000 miles. I recently had a problem after 26 months (at 57K) and Colonial took care of it instantly and they and VoA agreed to cover it in full. Good grief, buy these cars!! And hats off to Colonial, they do a wonderful job. More

Billy McGrath and Kevin Cross turned a point of frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. M frustration with an in warantee failure of my VW Passatt into a positive event by the speed, confidence and support I was given during this time. My car had to be towed to the dealer (drive shaft joint failure) on Sunday and first thing Monday morning (before I had a chance to call), I was notified they had received the car and what they had diagnosed. I was notified via e-mail and phone call letting me know progress until the car was fully repaired on Wed. I really appreciated the proactive update and the speed with which this event was handled. This is definately an experience that could have been negative for VW and the dealership, but was turned positive by these individuals. More

Recently took my car to Colonial late on a Saturday afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantast afternoon (with no appointment) as I had a slow leak from a rear tire which needed to be fixed or replaced. The service I received was simply fantastic. Adam Peschke, Service Advisor, had me back on the road within one hour after repairing my puncture, rotating the tires (he pointed out a small bulge on one of the front tires and had that tire moved to the rear) AND performing the 10k mile service to save me coming back another day! Could the service get any better…yes…. as he handed back the keys he informed me the tire repair was free of charge. The level of service, courtesy and flexibility was beyond reproach which is why I have rated them so highly. Adam will continue to get my business. More

Mike Lodowsky and Colonial Volkswagen truly provided a wonderful experience for the purchase of our new Jetta. Moreover, we found them responsible and trustworthy, standing behind a genuinely impressive p wonderful experience for the purchase of our new Jetta. Moreover, we found them responsible and trustworthy, standing behind a genuinely impressive product. We look forward to driving our Jetta for years to come. More

Buying a new car has never been so easy and pleasurable. From the moment that i walked in, i was treated very well. I will recommend Ashley to ALL of my friends and family that are in the market for a new c From the moment that i walked in, i was treated very well. I will recommend Ashley to ALL of my friends and family that are in the market for a new car. Thanks again!!! More

Bill McGrath (who works in the service department) is the poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchas poster boy for cutomer service. I had bought my R32 from another dealer and happen to bump into at the local bank. I told him about my recent purchase and that I was very excited. I told him the milage about the car. He asked me if the VW dealership had serviced the DSG (as it was necessary to keep the extended warranty)for my new car. I called the other VW dealership and asked. Bill was right, and I had the other dealership fix the problem. Bill (on his day off)call up his own dealership to have a copy of the 40k DSG service memo ready for me to pick up just in case the other dealership had any issues with my request. Bill really went out of his way to ensure that I was covered. I will continue to take my VW R32 to Colonial VW as long as people like Bill are looking out for me. More

Bill was very helpful while getting my car serviced. He kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well. kept me updated on the progress of my repair and was very detailed when describing the problem. The work was done quickly as well. More