Colonial Volkswagen of Westborough

Requested a 160k mile service when I had an appointment just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the f just for an oil change. Bill accomodated my request and got my car serviced. Also, the 12V DC power outlet was not working in the car. Bill got the fuse replaced charging me about a buck for the fuse and nothing for the labor! I have had my 2002 Jetta wagon serviced at Colonial ever since it had 74k miles, now even at 160k+ miles it is running great! Great no pressure service team to work with. I am sure the service department with veterans Bill McGrath and Bill Fallon play a vital role in customer loyalty at Colonial VW. More

I just turned in a 2007 Passat and then leased a 2010 Jetta TDI Sportswagon from Colonial and I must say that the experience was terrific from start to finish. The primary reason why I had such a good e Jetta TDI Sportswagon from Colonial and I must say that the experience was terrific from start to finish. The primary reason why I had such a good experience was that I dealt exclusively with Bobby Strickland, who I found to be extremely knowledgeable, professional and responsive. I also felt that Bobby was very trustworthy and a "straight shooter." I look forward to working with Bobby again and will definitely recommend him to others. More

This is the fifth Volkswagen I have purchased from Colonial Volkswagen, and Daniel Fontaine. Colonial makes the process of purchasing a car very easy and enjoyable. Negotiating on price has always b Colonial Volkswagen, and Daniel Fontaine. Colonial makes the process of purchasing a car very easy and enjoyable. Negotiating on price has always been an easy process where most dealerships it is dreadfully painful. I have also made us of the service department and they are always quick and pleasant to work with. I would highly recommend to others to purchase a car from Colonial Volkswagen. More

Both helpful and accomodating with my out of state purchase which was a little out of the ordinary routine. They were willing to bring me the vehicle and /or paperwork if necessary. I never felt press purchase which was a little out of the ordinary routine. They were willing to bring me the vehicle and /or paperwork if necessary. I never felt pressured and they were willing to negotiate fairly with me. They even made sure that the car I bought was the exact model and color that I wanted. I plan to make the trip back for service as I have confidence that this dealership takes pride in all aspects of its operations. More

Devin and the people at Colonial Volkswagon were consistently friendly and attentive without falling into the "pushy sales" roll. They got us the car we wanted and made sure we were all happy and sa consistently friendly and attentive without falling into the "pushy sales" roll. They got us the car we wanted and made sure we were all happy and satisfied with the deal. Any issues or questions we had with the car or the transaction were addressed quickly and professionally. We would most definitely recommend Devin and his colleagues to anyone looking for a satisfying and positive car-buying experience. More

Colonial Volkswagon of Westborough is the only dealership I'll go too - everybody is always very friendly, super helpful, and trustworthy. This is my second car purchase from there and Devin was great. For m I'll go too - everybody is always very friendly, super helpful, and trustworthy. This is my second car purchase from there and Devin was great. For maintenance - this is one of the only places that I trust to bring my car to. I will definitely come back and I recommend everybody to buy a car from there! More

I walked into the dealership and walked out a short time later with exactly the car I was looking for. Mind you - they had to get it delivered from a different dealership, but I had something very specific later with exactly the car I was looking for. Mind you - they had to get it delivered from a different dealership, but I had something very specific in mind, and got what I wanted (at a great price) in the end. There are several other VW dealerships more convenient to where I live, but I don't mind driving the extra distance for friendly service. Recommend, recommend, recommend! More

From the moment we walked in, we felt at ease there. Devin was great to work with and there was no preassure and we didn't feel 'rushed' into a buy. We live over an hour from the dealership so they wer Devin was great to work with and there was no preassure and we didn't feel 'rushed' into a buy. We live over an hour from the dealership so they were kind enough to mail the registration for us and work with us so we could do the initial inspection closer to home which was great. There was a slight 'mix-up' (for lack of a better word) with the registration and mailing to us, but upon talking with them it was quickly rectified and the registration did end up comming in on time (if on the last of the 7 day window). Also the radio had a slight glitch with the volume (it was very picky about working) and Devin went above and beyond to get a new face on the radio to solve that after we already decided on getting the car. Colonial Volkswagen will be the first place we stop by next time we are in the market for a car. More

Had a great experience trading in my current lease early for a new lease. Liz Stevens was the consummate professional. I especially appreciated her sales approach. She was honest, fair, and never pressur for a new lease. Liz Stevens was the consummate professional. I especially appreciated her sales approach. She was honest, fair, and never pressured my wife or I. She sincerely seemed like she wanted the best for us. It wasn't all about closing the deal, it was about satisfying the customer. Even days after the transaction was complete, she has been extremely helpful and timely in responding to my questions. I will definitely be using Liz for all my future car needs. More

They were willing to work with our budget when most weren't. It was limited! Also very willing to get a car in from one of their sister dealerships and bring it to us so we did not have to drive all ov weren't. It was limited! Also very willing to get a car in from one of their sister dealerships and bring it to us so we did not have to drive all over kingdom come. A level of customer service that you just don't see anymore. After a thorough safety check they found some mechanical issues with our used but new to us purchase and fixed them quickly and professionally and tested everything else to be sure we were happy. No games, no changing $$ back and forth, friendly, easy and relaxed. I would cheerfully tell anyone to work with them for their next new or used car. Really nice people in a really stressful process. More