Colonial Volkswagen of Westborough - Service Center

I purchased a 2009 Volkswagen CC in June 2010 w/6000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 miles on it. I was told the 10/20/30 maintenance appointments would be covered 3 yrs/36000. In Dec 2011 I brought the car in for it's scheduled 30000 mile oil/maintenance appt. I was told it was out of warranty. Not in miles, it had only 31,300 on it - but by date. My warranty started from the day of delivery which was 2008! so here I was thinking my warranty started with the year of the car but found out it started in 2008. So right off the bat, I lost almost a year off of my warranty. I was not told any of this when I purchased the car. My sales person no longer works at Colonial so he was no help. I called Tony (manager)and he said that my warranty didn't go by the year of my car....he also stated that since I was so upset over this I could drive it to Westborough and they would cover just the oil change, not the maintenance check for me. I did drive to Colonial and they did do an oil change but would not rotate the tires or flush the brake fluid. I honestly feel like the dealership misled me by not letting me know that my warranty had started a year before the age of the car. I just assumed that I would be covered from 2009 for 3 years or 36000 miles. When all was said & done I paid $36,400.00 for my car. For the minimal price it would have cost Colonial to do the complete 30,000 maintenance service on my car I think they should of done it, instead I feel duped by them and will not be returning when my loan is up next year. Heed my advice, when you buy a pre-owned car ask the actual day the warranty starts because they do not give out this info when you purchase!! More

My 2004 Touareg experienced transmission and acceleration issues but no codes. First Bill and John worked on it - then Adam and Kevin figured out the fix. To Bill and John's credit we did not know what wa issues but no codes. First Bill and John worked on it - then Adam and Kevin figured out the fix. To Bill and John's credit we did not know what was going on and I followed their recommendation to wait a bit longer until symptoms got worst - no charge for the advice. Many other shops would have probably fixed nothing and charged a lot. Once it got worse Adam and Kevin worked tireless for more than week trouble shooting the problem. To their credit they thought of the non-obvious things that turned out to be correct. After replacing a pump and fuel filters the car runs better than new. The guys saved me a fortune. Thank you! Tony More

This is my third VW leased through Colonial VW in Westborough and I have all my service completed here. The prices are always, and often they waive charges as a courtesy. It's easy to get my car in f Westborough and I have all my service completed here. The prices are always, and often they waive charges as a courtesy. It's easy to get my car in for service, whether on appt or just showing up. And the car is always returned with a fresh wash. The waiting area is very accommodating and the sales and admin staff very friendly. More

Time in and time out best overall service experience I have had. Each time I bring my daughters car in service exceeds my expectations. I currently drive a Lexus but have owned BMW, Acura, infinite and vo have had. Each time I bring my daughters car in service exceeds my expectations. I currently drive a Lexus but have owned BMW, Acura, infinite and volvo and I do not get the same level of service at these dealers as I get with Colonial. A pleasure to do business with. More

Colonial VW of Westborough service dept. was fast, friendly and most important: competent. The technicians were very knowledgeable regarding the VW TDI model I brought in, specifically relating to som friendly and most important: competent. The technicians were very knowledgeable regarding the VW TDI model I brought in, specifically relating to some codes about emissions specific to diesel engines. When they could not immediately identify the cause of the check engine light and the codes the computer threw, they were on the phone with VW HQ to get answers on how to address my problem. I had previously brought my vehicle to another local VW dealer service department and they could not fix the problem. Ultimately, I had to get a rejection sticker on the car showing that the CEL was in fact preventing my car from passing inspection. I can speak highly enough about the service team in Westborough and I will be bringing my car to them for all future maintenance. More

I have been a customer of this dealership for over 25 years. It was Another name Roy Rioux Volkswagen. I have enjoyed my relationship with the service dept. They have taken care of me in a caring and pr years. It was Another name Roy Rioux Volkswagen. I have enjoyed my relationship with the service dept. They have taken care of me in a caring and professional manner. I will always mention to others if asked (where did I purchase my Eos.) Colonial VW of Westborough. The salesmen are not as important, in my opinion, as the service dept. The interaction between the salesmen is fleeting. The relationship between the customer and service department can be years. It is over 4 years for my Eos. Any way Thanks for taking the time to read this. And kudos to Colonial VW. Polly Finucane More

October 17th, 2001 Never in my life have I taken October 17th, 2001 Never in my life have I taken the time to write a letter to a politician, movie star, athlete, and certainly not to a car dea October 17th, 2001 Never in my life have I taken the time to write a letter to a politician, movie star, athlete, and certainly not to a car dealership. Yet, if there really is justice in the world, then let this evidence short, and pithy note be proof if its existence. As a high school English teacher, removing one brick at a time from the Wall of Ignorance., I live what I do, and it shows in my students grades, their excitement about English but, most importantly, I know years from now they may or may not remember what a subordinate clause is, or where a prepositional phrases is laced—but they will remember Sean McGinty. In essence, you teach who you are. The mechanics and literary tools become frosting on their high school experience. Let me explain what all of this has to co with Colonial VW. Washington politicians, lawyers, and car salesmen have in the last decade taken on an impossible and unfair reputation to shake. In a majority of those vocations/careers there is the underpinning of distrust. Shackles, tight and nearly impossible to shake are forever metaphorically attached to them. Yet, at times, we are all in awe of the character, especially for some reason the car salesman and business, displayed. This past summer, out of the blue I was diagnosed in full blown Parkinson’s disease. After feeling g very sorry for myself I accepter the disease and the impact it will have on my family: especially my seven year old daughter. Medicated, there are still times when its magnification comes out of the blue. Of course, it had to happen at Colonial VW. Early on a Saturday morning I wanted take another step with my right leg but couldn’t, not could I put my arm out to soften the fall. Like a sack of led I hit the pavement and split open several areas of this ole body. Bleeding, I still did not ant to go to the ER—I just wanted my car stickseed! The first on the scene was Adam, the service writer, at first determined I was conscious, then once I explained about the Parkinson’s, on my own was able to sit up and then stand up. The “spell” of Parkinson’s had gone as quickly as it arrived. Bringing me in the dealership to help clean me up and see how bad the cuts were, Adam was the epitome of skill and compassion. In language that was non-threatening, comforting, in fact, convinced me that there were only up sided to going to the ER. His concern was not, as so many times these days, born from a fear of litigation but real compassion. Next, Michael “Tony” a salesman on the floor volunteered to drive me to the ER. Having never, ever owned another make of car then a VW (even 6 years living in Ireland), floor time for a salesman is valued more then gold, as nothing can be sold if Tony was not there. He volunteered to drive me to the ER, waited to be sure I was going to be seen, gave me his cell number and returned to work. Later, once a skilled doctor had sewn back that which was bleeding and broken, Michael “Tony” returned to bring me back to my car and the dealership and my own VW. As all good stories must end at some point, so too must this one. The lesson in all of this is not the skill of the doctor, nor the politeness of Adam or Tony, but rather they were teaching me who they were. They know plenty about cars and financing, but those of us who are the customers rarely, if ever, are privileged to see the character behind the person, the Colonial employee. I would suggest that a good reason to use any of the services at Colonial is clearly competence and skill, but, more importantly, because people like Adam and Tony represent everything that is good about buying a car. As they say: “You are not what you say, but rather: what you do!” Actions form character, rarely words. I am grateful for what and how they helped me that Saturday. The written word barely comes close enough to fully expressing my gratitude for them that day. However, like the teacher who really doesn’t teach English but who he is. Any association with either of these men is a gift, and has very little to do with financing, trade-ins, or fair market value. The car or the service provided is a derivative, an offshoot of the essence of the real exchange—trust where you would least expect it. With gratitude, Sean McGinty Groton More

My experience with this dealership has been outstanding. Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did n Everyone from sales to service has been knowledgeable and showed interest in my concerns. I was never given an explaination to questions that I did not understand completely. From the phone service to the parking lot man, each was friendly and polite. The service department, where I met Bill Mcgrath, is very efficent. My car was taken at the agreed time and it was ready to go in the time expected. I had an experience with the trunk release did not function one day. I had inadvertantly damaged it. It was 4PM on a Saturday! I called in panic as there were things I need to remove from the trunk that day. Bill answered right away and had me come in immediately. Fixed in 20 minutes! My next car may well be a VW!! More

Owned a VW New Beetle for 11 years--always serviced by the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys! the amazing team at Colonial VW. Professional, timely and kept me informed every step of the way...Love these guys! More

I've been a customer of this dealership since early 99. The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker s The srevice department is the best I have ever dealt with. Bill McGrath is a top notch advisor with great customer service skills. Steve Tucker should be proud to have Bill as part of his team. More