Colonial West Chevrolet of Fitchburg - Service Center

Above Par My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership My wife recently went to dealership with my children, and a non functioning car. After feelings of uncertainty and disbelief, I called the dealership in frustration. I had the opportunity to speak with the customer relations mngr. All prepared to be brushed off by cr mgr. (as previously experienced at another dealer), I was surprised. I did not even get as far as good morning this is, before I started sharing my thoughts. Not only did the lady listen to my opinion of the situation. I spoke with the same person through out my service. I was asked for my families first names, and my main concern. My first concerned was resolved with in 5min.(my family was out the door until later that day when our car was finished. I got text messaged when our car was cleaned and finished. Thank you, you did not fix our car, you fixed our day. The second concern (really frustrating) is being told what is wrong and not understanding. She asked service and explained not to just myself. My wife as well by her first name. More

Ed & Chris are great as well as the rest of the staff. Colonial West is great. I have brought my Hummer H2 to other service locations and I am always left saying;" I should have just gone back to Colonial Colonial West is great. I have brought my Hummer H2 to other service locations and I am always left saying;" I should have just gone back to Colonial West". Keep up the excellent work. They always get me in and out, back on the road feeling confident in the service and care I have received. The Staff make me feel comfortable and I always leave with a smile on my face. Even when the fix is costly, Ed and Chris make me feel good about it. Thank you Colonial West....You guys Rock!!! Ask Ed how his Chevy pick up is coming along. More

Great Service!!!! Colonial West Chevrolet gave me some of the best service I have ever received. They are always courteous and professional. My car (Camaro SS2 Converti Colonial West Chevrolet gave me some of the best service I have ever received. They are always courteous and professional. My car (Camaro SS2 Convertible) is a sunny Sunday driver and is always covered and garaged at home 100% of the time. The service team has given me white glove service whenever I drop it off keeping indoors at all times during the service. This is such a big deal to me and very much appreciated!!! Thanks Colonial West!! More

My car was due for service, oil change, tire rotation, etc. I went online to Colonial West Chevy's website and made an appointment right online, received a confirmation email and I was done. Fast, easy, etc. I went online to Colonial West Chevy's website and made an appointment right online, received a confirmation email and I was done. Fast, easy, and simple to use. Chris Taylor made it easy and fast when I arrived, all I had to do was give him my last name and the keys. I also worked with Ivy S. and she was just as pleasant and friendly as always. Colonial West Chevy makes it easy! More

I have been a customer of colonial west for about 8 years now. I have purchased 3 vehicles (2 used and 1 new) from them and have had all of my service work done there. I am always pleased with how helpful an now. I have purchased 3 vehicles (2 used and 1 new) from them and have had all of my service work done there. I am always pleased with how helpful and friendly their service staff is and I never have a complaint when going there. Hence the reason why I keep going there. I can't recommend colonial west enough. More

I came in afterhours for an inspection sticker the customer relations manager still took me in for my inspectio. And wasvery nice to me. I'm a first time customer and would recommend colonial west of customer relations manager still took me in for my inspectio. And wasvery nice to me. I'm a first time customer and would recommend colonial west of fitchburg to anyone looking for great customer service More

I have been in for service on several occasions and Ivy, Tom and Edison have been very helpful courteous and respectful making sure all of my service and parts needs are met with the highest level of quali Tom and Edison have been very helpful courteous and respectful making sure all of my service and parts needs are met with the highest level of quality and customer service. I work a hectic schedule and the team has made every effort to, and has succeeded at accommodating my needs. Thank you. More

I had a problem with the side molding on my 2011 Chevy Silverado 2500 HD becoming loose on all 4 doors. Edison came and looked at it and determined that the molding needed to be replaced. The dealership Silverado 2500 HD becoming loose on all 4 doors. Edison came and looked at it and determined that the molding needed to be replaced. The dealership replaced the molding and it was a great paint match. I am extremely with the service I received, and I would highly recommend Colonial West for purchasing or servicing a vehicle. More

I can’t say enough wonderful things about Colonial West in Fitchburg. I received a recall notice on my 2009 Chevy Malibu. I have a really busy schedule and when I found I had a few spare hours they fit m in Fitchburg. I received a recall notice on my 2009 Chevy Malibu. I have a really busy schedule and when I found I had a few spare hours they fit me into their already really busy schedule and took care of me with no hesitation. These guys are awesome!!! More

I called in on a Tuesday morning with transmission trouble and a lack of power on an older - 2003- Impala and was told to bring the car in as soon as I was able. I took the car in that morning and had trouble and a lack of power on an older - 2003- Impala and was told to bring the car in as soon as I was able. I took the car in that morning and had it back within 24 hours working perfectly for a very reasonable price. Colonial West was able to get the parts and install them in less than a day. I'm sure someone was working late to do this and I appreciate it. More