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Colonial West Chevrolet of Fitchburg - Service Center

Fitchburg, MA

4.9
484 Reviews
Call Service Center (888) 643-6458

484 Reviews of Colonial West Chevrolet of Fitchburg - Service Center

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July 02, 2025

I have been very satisfied with my whole experience with Colonial from the beginning. Coby, my salesman was great. The service department has been equally has helpful as well. More

by RPEZZEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Coby Smart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you so much for your kind words! I'm thrilled to hear that you had a satisfying experience with us at Colonial West Chevrolet of Fitchburg. It's fantastic to know that Coby and our service department were able to assist you effectively. We appreciate your support and look forward to welcoming you back for your future needs! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

July 01, 2025

Reasonable prices, actually cheaper with the coupon than going to independent mechanic. Very communicative about status of vehicle. More

by cm.ventura
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! We’re glad to hear that you found our prices reasonable and that the coupon helped you save. It's great that our team was able to keep you informed about the status of your vehicle. We appreciate your support and look forward to helping you again at Colonial West Chevrolet of Fitchburg! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 30, 2025

Got my oil changed and filter on sat treated very nice thank you Edison and Pam and the tec who got it done More

by Silveradooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel
Report | Print
Jun 30, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I am glad to hear that you had a positive experience getting your oil changed with us at Colonial West Chevrolet of Fitchburg. Edison, Pam, and our technician appreciate your kind words. We look forward to seeing you again for your next service! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 30, 2025

Excellent Service! Quick, comfy, and super professional! I strongly recommend! Thank you Colonial West Chevy! More

by GenoTheCarGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your fantastic review! We’re thrilled to hear that you experienced excellent service at Colonial West Chevrolet of Fitchburg. Your recommendation means a lot to us! We look forward to serving you again in the future. Safe travels! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 30, 2025

I usually have to wait about an hour for my oil change which is a little longer than I would think but whatever this time I had to wait an hour and a half it was going to be 2 hours until I complained Tha More

by MEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edison DaCosta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 01, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for sharing your experience with us. I appreciate your feedback regarding the wait time for your oil change at Colonial West Chevrolet of Fitchburg. I understand that longer wait times can be frustrating, and we strive to improve our efficiency. If you have further concerns, please feel free to reach out to me directly. We hope to provide you with a quicker experience on your next visit! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 25, 2025

Very satisfied with the service. Kept well informed of what was going on with my car More

by wedoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your kind words! I am thrilled to hear that you were very satisfied with the service at Colonial West Chevrolet of Fitchburg and appreciated being kept informed about your car. We look forward to assisting you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 24, 2025

Always great to deal with! Wouldn't go to any other dealership. Very professional and reliable More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review, Rob! I truly appreciate your kind words and loyalty to Colonial West Chevrolet of Fitchburg. It's fantastic to hear that you find us professional and reliable. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 23, 2025

As far as booking an appointment and getting in fairly quick I'd say good. I usually leave my car overnight and they are usually pretty good about getting it done by noon or just after. More

by K581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pamela Bussiere
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your feedback! I am glad to hear that your experience with scheduling appointments and timely service at Colonial West Chevrolet of Fitchburg has been positive. We appreciate your trust in us to take care of your vehicle and look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 22, 2025

The staff are great, they work with you to help find the best prices and don't force sales More

by dr01420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geno Neagle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tania Audet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angie Misner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Silvera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Quinlan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelley Dupre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience with our staff at Colonial West Chevrolet of Fitchburg. We always strive to provide the best service and help our customers find the best prices without any pressure. We appreciate your feedback and hope to see you again soon! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

June 20, 2025

Very good and professional and service with costumers and service staff and the people in very nice More

by juan1513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edison DaCosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Taylor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pamela Bussiere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Colonial West Chevrolet of Fitchburg responded

Thank you for your wonderful feedback! I truly appreciate your kind words about the professionalism and customer service at Colonial West Chevrolet of Fitchburg. Our team works hard to create a welcoming environment, and it’s great to hear that you had a positive experience. We look forward to serving you again in the future! Sincerely, Jeff Chandler General Manager jchandler@colonial-west.com 978-342-8713

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