Colonial West Chevrolet of Fitchburg - Service Center

The receptionist was very informative and friendly. They gave me a courtesy ride home and the driver was very pleasant conversation. They gave me a courtesy ride home and the driver was very pleasant conversation. More

After having great service on my 2016 Silverado at Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for Colonial West just three days prior on a Friday, I had a new Monday morning issue. I called and spoke with Pamela who was able to get my truck in for what turned out to be a leaking air conditioning condenser. Jackie in service, who has also helped me numerous times in the past, tracked down a replacement unit while providing me a courtesy loaner vehicle so I could get myself to work. I am so appreciative that the service was completed all in the same day while accommodating my work schedule. I realize that same day in & out cant always be the case with all repairs, but if any team can make it happen with virtually no notice and a reassuring smile, it’s the folks at Colonial West. More

I have been a customer for a number of years. The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil chang The services team does a great job keeping my Silverado running and performing well. This week I had 4 new tires, 4-wheel alignment, and an oil change. A big shoutout to Pamela who worked with her colleague Josh from the parts department to find me the perfect set of tires.and get me scheduled! Pamela is a very pleasant, attentive, customer-facing service business development associate who had the patience to listen to everything I was looking for in tires. I had been shopping around and Pamela made it an easy decision for me to have the work done at Colonial West. So thanks again to Pamela and the entire services team! More

Colonial West Chevrolet always does a great job and Pam Buss Bussiere is a pleasure to deal with. She is friendly, professional and courteous. Buss Bussiere is a pleasure to deal with. She is friendly, professional and courteous. More

No pressure sales and unquestioned follow through with any issues. Providing a ride home and back to dealership for service is exemplary! any issues. Providing a ride home and back to dealership for service is exemplary! More

came in got inspection sticker. talked with a young lady Pamela. very pleasant place waiting room comfortable stop by at Colonial to get all your work done. talked with a young lady Pamela. very pleasant place waiting room comfortable stop by at Colonial to get all your work done. More

Had my gmc Serra in for oil change tired rotation and inspection thanks Edison and Pamela for getting me in quick inspection thanks Edison and Pamela for getting me in quick More

After 20 years away, I went to local garage to get truck fixed for inspection. After more than 6 visits and $'s to keep engine check light off, they referred me to local mechanic. I should have gone to Col fixed for inspection. After more than 6 visits and $'s to keep engine check light off, they referred me to local mechanic. I should have gone to Colonial to begin with! No frustration whatsoever!! More

Pam is the best she took my money And made me laugh great service at colonial west service at colonial west More

Took a couple days to figure out but issue got corrected. Thanks to Edison for his persistence Thanks to Edison for his persistence More