Colorado Auto Finders

Colorado Auto Finders responded

Hello, Thank you for your business and for sharing your feedback with us. I truly understand your frustration, and I want to clarify the situation regarding your concerns. After reviewing your case with our service department, we found that for your first vehicle, no oil change receipts were provided. As outlined in our warranty disclosure, which you signed, proof of regular maintenance, including oil changes, are required to maintain warranty coverage. Regarding your second concern, our assessment indicates that the issue falls under normal wear and tear, which is not covered under warranty. As a courtesy, we did offer a thirty percent discount on the repair, which was declined. I hope this explanation provides clarity, and please don’t hesitate to reach out if you have any further questions. We appreciate your understanding and the opportunity to assist you.

LABOYBONET responded

Of course you do. For the 1st vehicle I provided 75% of the receipts. The 2nd car we just purchased from you, a vehicle should not be sold in that condition. Lesson learned. I will tell everyone i know what type of a dealership you are, just interested in lining the your pockets and those of the warranty companies.

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a five-star review. Our family is committed to excellence, and your feedback greatly encourages us. We appreciate your business, support, and recommendation. Parking Dreams in Driveway is our goal, and we couldn’t be more thrilled to hear that our team delivered on our promise. Congratulations on your new vehicle and we look forward to serving you in the future.

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a five-star review. Our family is committed to excellence, and your feedback greatly encourages us. We appreciate your business and support. We strive for parking Dreams in Driveway, and we couldn’t be more thrilled to hear that our team delivered on our promise. Congratulations on your new vehicle and we look forward to serving you in the future.

Colorado Auto Finders responded

Hello Christopher, Thank you for leaving us a review. Your feedback is important to us. We're pleased to have been able to assist you, though it's clear we may have areas to improve. We're committed to excellence and ensuring customer satisfaction is important to us. We understand that you spoke to the GM only late yesterday afternoon when you informed him that another dealership diagnosed your vehicle with needing a replacement transfer case. It seemed odd to get such a diagnosis when merely taking the vehicle in for a recall issued for a core headlight seal. His concern was it is unusual for a car that only had 37k miles on it, when it was purchased from us, to need a transfer case. They normally don't go bad that quickly. It is also our understanding that the GM offered to provide a second diagnosis, free of charge to ensure that the original diagnosis was indeed correct! Furthermore, he offered to help absorb some of the cost of the repairs of an accurate diagnosis, simply as a good faith gesture, as no dealership can be held liable for repairs needed on a used car that was purchased over a month ago; as they would have no way of knowing the how many miles were put of the car, or the condition in which the vehicle was driven. Regardless, we would still like to keep our commitment to providing excellent customer service, and we hope to have the opportunity to demonstrate this in the future. We're looking forward to serving you again

lizzie85 responded

Let’s be clear with the truth. He suggested to come in for a diagnostic and when we asked for an appointment he said that the dealership was too busy right now. And we then called to make an appointment, and still haven’t received a call back. He did not offer to absorb any of the cost, but I would love to see that honored. Please contact us if you actually mean that. I do find it strange that you don’t trust the opinion and diagnostic of a Porsche dealership which specializes in these cars. But more so, that as professionals you say this is uncommon, but just doing a quick search on the issue - we discovered that this problem was VERY common in Porsches from those years and they even had 1) an extended warranty for this issue 2) there was a class action lawsuit that was filed against Porsche for this. If someone had just checked this problem one year earlier the car would still have been under the extended warranty. So - to me this clearly sounds like you guys knew about this and tried to cover it up. I’d love to be proved wrong and get your help to rectify the situation.

Colorado Auto Finders responded

Hello Joseph, Thank you for taking the time to leave us a five-star review. Our family is committed to excellence, and your feedback greatly encourages us. We appreciate your repeat business, support, and recommendation. We strive for Parking Dreams in Driveway, and we couldn’t be more thrilled to hear that our team delivered on our promise. Congratulations on your new vehicle and we look forward to serving you in the future.

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a review. We value your business and appreciate the feedback. Congratulations on your new vehicle! We look forward to serving you in the future.

Colorado Auto Finders responded

Hello Steph and Kevin, Thank you for taking the time to leave us a review, and for your continued business. Repeat customers are the highest form of flattery that we ask for. We appreciate your business and look forward to serving you in the future. Congratulations on your new vehicle.