Colorado Auto Finders

Colorado Auto Finders responded

Hello MCM, We are genuinely sorry to hear about the significant mechanical issues you have experienced with your 2011 Jeep Grand Cherokee. We understand that dealing with repeated repairs is incredibly frustrating and financially stressful. First and foremost, at Colorado Auto Finders, we stand by our commitment to transparency and customer satisfaction. Our standard practice includes a multi-point inspection on every vehicle we sell. The situation you have described falls far short of the standards we hold for ourselves and the experience we intend for every customer. However, based on the information provided, we have been unable to locate a record of this specific transaction or identify you as a customer in our system. We have cross referenced with our management team. As you understand, we must be cautious, as we are unaware of your identity and the validity of these claims. Sadly there are many key warriors that have nefarious and unfounded intentions when leaving reviews. However, after verifying the details of your review, on a purchase from July 2024, we must clarify a fundamental point of the sale. You purchased a 13-year-old used vehicle with nearly 15 months and approximately 15,000 miles of driving since the time of purchase. No dealership would be expected to be responsible for said repairs. While we stand by our pre-sale inspection process, Colorado law, and standard industry practice, hold that a dealership cannot be held responsible for mechanical failures that manifest after such a significant period of ownership and use. Wear and tear on a vehicle of this age is expected, and major components, like the transmission and transfer case, can fail at anytime due to age, driving conditions, and maintenance habits after the sale. The issues you are reporting that first appeared within weeks and months after driving the vehicle home would fall far outside the scope of and dealerships responsibility. No dealership would assume financial responsibility for repairs on a used vehicle that has been in a customers possession and under your care for over a year. We genuinely sympathize with your situation, and we encourage all used car buyers, regardless of the dealership, to complete a pre-purchase inspection with a trusted third-party mechanic.

MCM76 responded

Thank you for the response. Im am fully aware that you would not help me in this situation. As I stated in my review, this is more of a heads up to future buyers to make sure they go over the vehicle and get third party mechanic inspections before buying from you guys. I was told that you inspected the Jeep thoroughly but when I pulled the cabin filter and intake filters, it was more than obvious that you did not thoroughly inspect the vehicle. The radiator was also in bad shape and it appeared that someone had tried sealing a leak rather than replacing the leaky radiator. Additionally, with the extent of mechanical failures in the transmission and transfer case, I'm more than convicted you did not inspect as you claimed you did. These are not failures that happen in the short amount of time that i had the vehicle. Again, this was a purchase I should have been more careful with and it's on me. I'm just warnings future buyers to be very careful with your business. BTW, I tried revies on Google right several months ago but the only response I got from you guys was that I was a fake review, and that I wasn't in your system and you had the review removed. Very shady behavior but par for the course I guess.

Colorado Auto Finders responded

Hello Omar, We appreciate you taking the time to leave us a review! We're thrilled to hear that our team was able to give you a great deal and provide top-notch service. Your recommendation means the world to us, and we’re so glad you had a 10/10 experience. Thank you for choosing Colorado Auto Finders.

Colorado Auto Finders responded

Hello Jodi, Thank you so much for taking the time to share your experience! We’re thrilled to hear that our team provided you with the type of service that we strive for—kind, transparent, and hassle-free. Kudos to the staff for being so attentive to your concerns and taking care of you, and making sure you felt genuinely cared for throughout the process. Your feedback means a lot to us, and we’re grateful for your trust. Thanks again for choosing Colorado Auto Finders, and enjoy your new car!

Colorado Auto Finders responded

Hello, Thank you for your business and for sharing your feedback with us. I truly understand your frustration, and I want to clarify the situation regarding your concerns. After reviewing your case with our service department, we found that for your first vehicle, no oil change receipts were provided. As outlined in our warranty disclosure, which you signed, proof of regular maintenance, including oil changes, are required to maintain warranty coverage. Regarding your second concern, our assessment indicates that the issue falls under normal wear and tear, which is not covered under warranty. As a courtesy, we did offer a thirty percent discount on the repair, which was declined. I hope this explanation provides clarity, and please don’t hesitate to reach out if you have any further questions. We appreciate your understanding and the opportunity to assist you.

LABOYBONET responded

Of course you do. For the 1st vehicle I provided 75% of the receipts. The 2nd car we just purchased from you, a vehicle should not be sold in that condition. Lesson learned. I will tell everyone i know what type of a dealership you are, just interested in lining the your pockets and those of the warranty companies.

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a five-star review. Our family is committed to excellence, and your feedback greatly encourages us. We appreciate your business, support, and recommendation. Parking Dreams in Driveway is our goal, and we couldn’t be more thrilled to hear that our team delivered on our promise. Congratulations on your new vehicle and we look forward to serving you in the future.

Colorado Auto Finders responded

Hello, Thank you for taking the time to leave us a five-star review. Our family is committed to excellence, and your feedback greatly encourages us. We appreciate your business and support. We strive for parking Dreams in Driveway, and we couldn’t be more thrilled to hear that our team delivered on our promise. Congratulations on your new vehicle and we look forward to serving you in the future.

Colorado Auto Finders responded

Hello Christopher, Thank you for leaving us a review. Your feedback is important to us. We're pleased to have been able to assist you, though it's clear we may have areas to improve. We're committed to excellence and ensuring customer satisfaction is important to us. We understand that you spoke to the GM only late yesterday afternoon when you informed him that another dealership diagnosed your vehicle with needing a replacement transfer case. It seemed odd to get such a diagnosis when merely taking the vehicle in for a recall issued for a core headlight seal. His concern was it is unusual for a car that only had 37k miles on it, when it was purchased from us, to need a transfer case. They normally don't go bad that quickly. It is also our understanding that the GM offered to provide a second diagnosis, free of charge to ensure that the original diagnosis was indeed correct! Furthermore, he offered to help absorb some of the cost of the repairs of an accurate diagnosis, simply as a good faith gesture, as no dealership can be held liable for repairs needed on a used car that was purchased over a month ago; as they would have no way of knowing the how many miles were put of the car, or the condition in which the vehicle was driven. Regardless, we would still like to keep our commitment to providing excellent customer service, and we hope to have the opportunity to demonstrate this in the future. We're looking forward to serving you again

lizzie85 responded

Let’s be clear with the truth. He suggested to come in for a diagnostic and when we asked for an appointment he said that the dealership was too busy right now. And we then called to make an appointment, and still haven’t received a call back. He did not offer to absorb any of the cost, but I would love to see that honored. Please contact us if you actually mean that. I do find it strange that you don’t trust the opinion and diagnostic of a Porsche dealership which specializes in these cars. But more so, that as professionals you say this is uncommon, but just doing a quick search on the issue - we discovered that this problem was VERY common in Porsches from those years and they even had 1) an extended warranty for this issue 2) there was a class action lawsuit that was filed against Porsche for this. If someone had just checked this problem one year earlier the car would still have been under the extended warranty. So - to me this clearly sounds like you guys knew about this and tried to cover it up. I’d love to be proved wrong and get your help to rectify the situation.