Columbia Acura Inc

Chuck was awesome. Very knowledgeable and friendly. He was very helpful and even corrected my mileage sticker because they hadn't extended it out enough. Very knowledgeable and friendly. He was very helpful and even corrected my mileage sticker because they hadn't extended it out enough. More

Jamey Moore in service is exceptional. Always willing to help and takes extra steps to make sure things are right and ontime. Always willing to help and takes extra steps to make sure things are right and ontime. More

Great first visit to this dealer. It was our first oil change so far on this vehicle. It was our first oil change so far on this vehicle. More

Car had to be towed to the dealership twice within a two week span. The first time, I was told that it was a sensor that they would replace, the second time was the same issue, and the representative told m week span. The first time, I was told that it was a sensor that they would replace, the second time was the same issue, and the representative told me that there was a class action lawsuit and my car's symptoms perfectly fit those, so it would probably be covered (and that replacing the sensor was the correct 'first step' towards addressing the issue). However, they have now had my car for 8 weeks. Of those 8 weeks, they were EXTREMELY difficult to get a hold of for updates, lost my car (on their own lot) for four days (didn't even call me to let me know they found it -- I had to go to the dealership, find my own car, and let them know where it was), and then now at the end of the 8 weeks, have told me that "there is nothing wrong with your car, but as a *favor* we will only charge you $165" Service department is incredibly difficult to get a hold of, does not return phone calls, and offer no suggestions or alternatives for why my car has broken down repeatedly to the point of needing to be towed in. After this series of interactions, I would strongly recommend that you do not buy from Hyundai, and especially not from this dealership. More

The service department is always thorough and professional. They made a commitment to time and budget and they were spot on. professional. They made a commitment to time and budget and they were spot on. More

Columbia Acura in Cincinnati offers great service. Annoying you make me write 15 words thoug j Annoying you make me write 15 words thoug j More

Great service staff, Plus Service is always fast and efficient. Will always bring my Acura for servicing to Columbia Acura efficient. Will always bring my Acura for servicing to Columbia Acura More

Took almost 3 hours for an oil change with an appointment. No communication during wait why it was taking so long. appointment. No communication during wait why it was taking so long. More

The service dept at Columbia Acura is excellent! I never have had any bad experiences and the service personnel are very capable………thanks to Jamie on my last visit!!!!! I never have had any bad experiences and the service personnel are very capable………thanks to Jamie on my last visit!!!!! More

Took care of all of my concerns promptly and professionally. Jamie was fantastic to work with. professionally. Jamie was fantastic to work with. More