Columbia Chrysler Dodge Jeep Ram Fiat

Long Distance Deal Emily and Denise were able to give me the deal I was looking for by phone/email. They had a fair trade in value and a good price on the new Ram. I w Emily and Denise were able to give me the deal I was looking for by phone/email. They had a fair trade in value and a good price on the new Ram. I was very pleased at the process once I arrived and was able to get the trade done very quickly. More

Oil Change Dealership always provides a good experience. Wait time is minimal with a nicely lit waiting room for reading. Coffee avalible with machines for drink Dealership always provides a good experience. Wait time is minimal with a nicely lit waiting room for reading. Coffee avalible with machines for drinks and snacks avalable. Well maintaned restrooms. The staff is always friendly, profesional, and helpful. More

Great Service Experience I've been going here for quite some time. They always treat me well. They address all of my concerns. Chris has been my service adviser and always han I've been going here for quite some time. They always treat me well. They address all of my concerns. Chris has been my service adviser and always handles things to my satisfaction. He lets me know how things are progresing in the shop. I would recommend this shop to anyone! More

Great Service and Customer Appreciation I switched service departments from Franklin to Columbia primarily because of convenience, but it has changed to the ease of scheduling, quality of se I switched service departments from Franklin to Columbia primarily because of convenience, but it has changed to the ease of scheduling, quality of service and being treated as a valued customer. I work for a very large corporation who actually are a tier one supplier to Chrysler and our primary concern is our customers, I see and feel that in this Columbia business and it’s greatly appreciated. More

Great experience. Very friendly and helpful service tech. Quick service provided. Very pleased with my first oil change after my recent purchase of the Jeep Cherokee a Very friendly and helpful service tech. Quick service provided. Very pleased with my first oil change after my recent purchase of the Jeep Cherokee a few months ago. More

Over and above all expectations! There are not many times in business where a company will simply do the right thing because it's the right thing to do. They did and it has changed th There are not many times in business where a company will simply do the right thing because it's the right thing to do. They did and it has changed the way I look at buying cars. More

Excellent service department. Gerald in the service department is great to work with. Always goes above and beyond. Entire staff is always friendly. Clean lobby/waiting area. Thank Gerald in the service department is great to work with. Always goes above and beyond. Entire staff is always friendly. Clean lobby/waiting area. Thank you. More

Satisfied with experience We've dealt with Mr. Brown on about 10 vehicles and have always appreciated his friendliness and professionalism. Have always had good experiences wit We've dealt with Mr. Brown on about 10 vehicles and have always appreciated his friendliness and professionalism. Have always had good experiences with service department. More

Arron did an awesome job! Pleasurable experience, great hosipatality. I would highly recommend Aaron when looking for a car. Did not feel rushed or preasured to make a decisio Pleasurable experience, great hosipatality. I would highly recommend Aaron when looking for a car. Did not feel rushed or preasured to make a decision. If you need a vehicle make sure to visit this dealership. More

Discovered after purchase - Rude, Liars, Terrible Short Version: This dealership seemed okay but after I purchased the car I found out that they had lied to me and after trying to get a manager to Short Version: This dealership seemed okay but after I purchased the car I found out that they had lied to me and after trying to get a manager to fix the issue I discovered how extremely rude and dishonest this dealership is. They will not support you after purchase, do not buy from this dealership! Howard the Finance Manager is extremely rude. I tried to for several weeks to get ahold of the Owner/General Manager Eddie Collier to get help and he refused to call me back - despite the fact I had just spent $25,000 buying a new Jeep from them. A Sales Manager that got on the phone told me in no uncertain terms that the Owner/GM would never call me back because he didn't care about my problem. In addition if you see positive online reviews for this dealer, be aware they bribe people to leave good reviews. Prior to purchase the dealership tried to get me to leave a positive review before even finishing my paperwork by offering me a free oil change. I never review anything until after I've had a chance to experience the product or service so I declined that offer. Detailed Version: I had secured financing from my credit union and had my car loan check in hand plus a personal check for a deposit. I was asked to fill out a credit application. When I asked why, the sales associate told me it was only to get my contact info. They assured me my credit was not going to be run. A few days later I discovered the dealer had run my credit with two of the three bureaus. I called to ask why and they told me it was their policy to do so for anyone who was paying for a deposit with a personal check. When I explained that I was told something completely different and if I had known that was the situation I would have brought cash or a cashier's check they didn't care. The Finance Manager Howard I spoke to was extremely rude and condescending. He did not apologize for the situation or apologize for his sales associate lying to me or being misinformed. I asked him to remove the credit inquiries (which is possible) but he didn't want to be bothered to spend the time. I tried to get ahold of the General Manager (who is the owner). He never called me back and after three weeks of calling and leaving messages. I called again and was punted off to a Sales Manager who was also very dismissive and told me basically they don't care and accused *me* of lying. He also told me the GM/Owner didn't care about dealing with my issue and would never call me back. My credit inquiry issue may not seem like a big deal, but I was blatantly lied to by this dealership and then when there was a simple resolution they were extremely rude to a paying customer. Hard credit inquiries impact your credit and having three additional inquiries in a short period dropped my credit score several points. As I'm in the process of securing a loan for home repairs from flood damage from Hurricane Irma that aren't covered by my flood insurance (I'm not currently able to live in my home) this is a big deal to me. I even explained this to them trying to get them to understand why this was an important issue to me and they did not care. I was shocked by my treatment by this dealership and the lack caring and overall callousness. I would never treat a customer that way especially for such a big ticket purchase. Avoid this dealer at all costs is my recommendation to you. More