Talk to Angela on line about a 2019 dodge ram 1500. Then the day I was supposed to meet her i found another truck on line. Emailed her let her know she had the new truck up front when I got there which was about an hour. Talk with her and took a test drive. Talk to I want say Russell and had a easy back and fourth about price to make everyone happy. Best thing was I drove there by myself and they were kind of enough to drive my car the 50 miles back to my house. So I could take my new truck and go to work. Very easy never pushed and really made it a very nice experience. The only negative is it took forever to detail and fill it up.
Employees Worked With
Other Employees :
"Great Customer Service"
This place goes above and beyond for their customers. We just bought our 4th vehicle there and the sales people and Brie are great. They know how to treat their customers. I highly recommend this dealership
Employees Worked With
Other Employees :
"What a nightmare!"
Purchased RAM 1500 on 8/28/19:
I originally heard about the dealership from a friend who’s son works there. I reached out to him about a truck I saw on their website. My first contact with him was on his day off, but was still quick to help me, at first. He asked if he could get back with me the next day, which I was fine with. The next day I didn’t hear back from him so I asked him if he heard anything yet. He said, “not yet, I’ll find out for you tomorrow”. The next day I still didn’t hear back from him so I asked again. No response. Since he wasn’t responding in a timely manner, I reached out about the truck through the website. I didn’t want the truck to sell before I got a chance to look at it. Afterwards, I sent the original guy a message saying I reached out through the website since he wasn’t responding in a timely manner, but thanks for the help anyways.
Same day as website inquiry, another sales guy called me, where we were able to negotiate the price of the truck over the phone. We agreed on price so I drove down with my kids to test drive and hopefully purchase the truck. I was greeted by someone as I pulled in, who went to grab the sales associate I’d been working with.
After being pushed off to another sales guy for the first 30 mins, my sales guy shows for trade in negotiations. I knew the value of my trade because I had it appraised at 3 different dealerships. I also knew you don’t always get what you want out of your trade so there might be some haggling. They started with an offer of $3000 below trade in value. I about lost my mind, but remained calm and said no. They came back at $2500 less than trade in, then $2000. I finally said, let’s stop all the back and forth and make a deal at $1000 less, or I’m going to have to walk away. He asked his manager, then brought my keys back to leave. I was stunned they didn’t want to close the deal. My guess is they wanted to make up for the small gain on the truck by ripping me off on my trade. The back and forth was excruciating, not because I can’t or don’t feel comfortable negotiating, but because the sales guy was so rude and high pressure it was ridiculous.
The next morning, I sent the sales guy a message saying I really wanted the truck and please accept the offer, he said “no deal”. That afternoon he messaged me saying they would do it. I guess they had a slow day? I told him we had a deal and I’d be over right after work to sign the paperwork. I sent my DL and insurance card to him so he could have the paperwork ready when I got there because I would have my kids.
When I was 20 minutes away, my fuel light turned on so I stopped and filled up on gas. I sent a picture of the gas receipt to my sales guy with a note that said “I filled up the trade, please fill up the truck”. It was $46. I get to the dealership and everyone is excited, including my kids. I signed some preliminary paperwork and took the kids to play with their toys. I waited at least 45 minutes before getting called back to do the paperwork (even after being proactive about it).
I finally get called back for paperwork, where they added a $598 doc fee that I was never told about; however, I knew that most dealerships charge such a fee, so I quickly got over it. I signed the paperwork and was feeling really good and excited, even after feeling tortured up to this point. I mean, I just purchased the truck on my dreams, who wouldn’t be excited?
I get the kids situated in their car seats and get in too. When I started the truck I looked at the fuel gauge and it had less than 3/4 of a tank of gas. I asked the kids to hang tight for a minute, and went to speak to the sales guy. I pulled him to the side to not make a scene and confronted him about it. He said “why’d you fill up your trade in?” Hmmm, because that’s good etiquette and good business. “Well they said they aren’t doing it, you shouldn’t have filled it up”. Are you kidding me? So my last interaction with him was walking away in anger.
If you want to have a positive car buying experience, I do not recommend going here. It’s a nightmare.