Chrysler Dodge Jeep Ram of Columbia

DO NOT BRING YOUR VEHICLE HERE. Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, servic Astonishingly bad customer service and communication from service department. Took my truck in for a check engine light and recalls on 3/2/24, service advisor said it would take 2-3 weeks to get it into the shop. I told advisor that’s fine just keep me updated please. Service department did not communicate anything after I left the dealership that day. I called on 3/28/24 to get an update on my truck. Service advisor did not have any of my information in the system and did not know where my vehicle was or what needed to be repaired. I was told that the advisor that checked my vehicle in was no longer employed here and my vehicle was never written up for service. 3/29/24 my truck got in the shop to have the check engine light diagnosed, advisor called to inform me the particulate filter sensor needs replacing and that my cabin and engine air filter also needs replacing (I replaced them 8k miles ago). Sensor was on back order and I was told that the advisor would have a better eta in a couple of days. Did not receive any updates or have any communication until 4/5/24 when I got a call saying my truck was completed and ready to be picked up. I talked with the advisor and scheduled an after hours pick up. She said keys would be with the sales receptionist and truck would be out front ready to go. When I arrived to pick up the truck I was handed the keys and told it was parked right outside the door and to go look for it. After 5 mins of walking around the lot to try and find my vehicle I had to go back inside to ask the sales manger to have someone locate the truck. 15 mins later they finally found it and brought it up front. No multi point inspection was completed, vehicle had not been washed, and I had to wander around to try and find my vehicle after it sat on the lot for 5 weeks (was not touched for the first 3 weeks). I wouldn’t trust this service department to change the tire on a bicycle in a timely manner. Terrible communication and customer service from everyone in this dealership. Service department needs some major changes in management, and advisors need more training in customer relations. More

Parts and Service Department. Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and Complaint Express lane Oil and filter change. I got to your service department at 6:45 am on 12/29/2023. In the express lane to get an oil and filter change. Was asked if I have an appt. Was told no. Then was told I would have be work to get an oil and filter changed since I had no appt. I was told by a black service technician, that this had changed a month ago. Nowhere on your website for the express lane does it indicate by appointments only Nor do you have a sign at the building appts only. This is a very poor way to do business. I'm appalled and disgusted at the service at this location, I wasted my time, gas, and energy to find this out. More

Rodney Bailey is the worst person in the world to be a service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This service manager. Yells at customers for the incompetence of his own employees and tries to make you pay for services that they did not provide. This location honestly should be shut down and new staff hired. Rodney Bailey Actually had the audacity to yell at me, the paying customer who was lied to by his employees about services completed and the time frame of how long the work would take. DO NOT GO TO THIS LOCATION!!! More

My car was missing and service department find ny car and send to meato my door , so nice and excellent service and send to meato my door , so nice and excellent service More

wish i could leave negative stars. ...found truck online...i live almost an hour from dealership so i emailed offer for truck...offer accepted...drive to dealership..test drove and agre ...found truck online...i live almost an hour from dealership so i emailed offer for truck...offer accepted...drive to dealership..test drove and agreed to buy truck...time to sign paperwork and salesman says he can't sell me truck for agreed price and tried to jack me for another $3800.00...classic bait and switch scam...Stay away from these scammers!!! More

Bradley Denton his always provided top customer service. I not only purchased a car from him but I have referred people to him and they were extremely happy with the service he provided. I not only purchased a car from him but I have referred people to him and they were extremely happy with the service he provided. More

They had the car I was looking for and they were . very professional. I was very pleased. very professional. I was very pleased. More