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1,389 Reviews of Columbia Ford Kia - Service Center
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March 01, 2017
Good experience Overall a good experience with nothing to complain about. Walked in and got greeted by the service desk where I got asked a couple questions about my Overall a good experience with nothing to complain about. Walked in and got greeted by the service desk where I got asked a couple questions about my vehicle. Then I handed the keys over and waited average time for the service and was on my way. More
by Dwhitt
Employees Worked With
February 24, 2017
Recall for airbag Excellent customer service as always!! I can always trust the service of Columbia Ford. The service department is always accommodating and is upfron Excellent customer service as always!! I can always trust the service of Columbia Ford. The service department is always accommodating and is upfront re time for service to be completed. More
by Brendaryder1
Employees Worked With
Rachel Rolli, Shyann Torstenson
February 24, 2017
Noisy front right wheel. A few months after I bought the vehicle I brought it in for noise in the front right wheel, was told nothing is wrong, a while later I brought it back A few months after I bought the vehicle I brought it in for noise in the front right wheel, was told nothing is wrong, a while later I brought it back when noise worsened and passenger could feel resistance. I have had other vehicles with same exact issue, which was the hub assembly, which I also mentioned to them. They had the vehicle for 4 days. At the end of the second day they finally offered me a loaner, which I needed to find a ride to work for the other days. I asked the person who sold me the warranty if the work would be covered. He stated he has no idea. When I called on the 3rd day they told me that they were changing the front left Hub assembly, and would require it an additional day. When I drove it home I found 3 screws on the front passenger step rail. Leading me to believe they changed the front right hub assembly instead of the left like I was told. Ive had issues with the service dept in the past, was told "that's just their personality". More
by Broken arrow
Employees Worked With
February 20, 2017
Maintenance Service Arrived early for my appointment as usually received a warm friendly greeting by the service staff. My car was taken in right away and received excel Arrived early for my appointment as usually received a warm friendly greeting by the service staff. My car was taken in right away and received excellent and prompt service. More
by Sundaze - FGL
Employees Worked With
February 20, 2017
maintenance service Everything from check-in to check-out went smoothly, courteously, and quickly. It did originally take some figuring to get an appointment, but that w Everything from check-in to check-out went smoothly, courteously, and quickly. It did originally take some figuring to get an appointment, but that was mostly due to my schedule plus a snow storm. More
by zarrow
Employees Worked With
Shyann Torstenson
February 19, 2017
Good experience Thorough service, polite service and pleasant surroundings. All my service needs were met, good food was to be had at the Thunderbird Cafe as well as Thorough service, polite service and pleasant surroundings. All my service needs were met, good food was to be had at the Thunderbird Cafe as well as free coffee. More
by Oberstein
Employees Worked With
Shyann Torstenson
February 19, 2017
Quick recall repair Another good experience at Columbia Kia. I needed a recall done on my Sorento, I needed to wait there: had a free coffee in the cafe, got some work do Another good experience at Columbia Kia. I needed a recall done on my Sorento, I needed to wait there: had a free coffee in the cafe, got some work done on my laptop and my car was done in an hour, which was less time than expected. More
by 2016sorento
Employees Worked With
February 19, 2017
Stupendous Service I called to schedule a routine oil change. Bobby asked me when I would like to come in and I said I know it's short notice but I'm available today & I called to schedule a routine oil change. Bobby asked me when I would like to come in and I said I know it's short notice but I'm available today & tomorrow. He fit me in at 3 pm that same day! He recognized my tires needed rotating and even had the technicians check to be sure mice had not returned as I have had servicing for this problem on two previous occasions. Thank you Bobby Eskey for taking care of me and just being so genuinely nice, knowledgeable and pleasant to deal with. Also, for making me feel at home at Columbia Ford. More
by Ford Fan
Employees Worked With
February 19, 2017
Blown engine 2012 sorento Columbia Kia ford did a great job of getting the warranty work approved, a loaner provided and new engine installed. All of this was provided in a ti Columbia Kia ford did a great job of getting the warranty work approved, a loaner provided and new engine installed. All of this was provided in a timely manner. More
by 143seth
Employees Worked With
February 17, 2017
The treatment I received at Columbia Kia Service was great My reception was prompt and courteous. The agent that handled my service request was pleasant and professional. The waiting area is clean and well app My reception was prompt and courteous. The agent that handled my service request was pleasant and professional. The waiting area is clean and well appointed, with plenty of reading material and TV. My car was done quickly and I was very happy with the results. An excellent experience. More
by BradleyPM
Employees Worked With
Rachel Rolli
