Columbia Ford Kia - Service Center

Oil Change Sevice Was greeted pleasantly upon arrival, service performed quickly.Waited in Thunderbird Cafe where the waitress made me a Mustang Salad even though they Was greeted pleasantly upon arrival, service performed quickly.Waited in Thunderbird Cafe where the waitress made me a Mustang Salad even though they has closed 15 minutes before...it was delicious!! Overall a great experience!! Visited with Jimmie and Jake,,,everyone there is so friendly and makes you feel right at home! More

Oil change Great customer service with their drop off and pick up feature. Even with my oil change only service. They offered rides to and from my place of work. Great customer service with their drop off and pick up feature. Even with my oil change only service. They offered rides to and from my place of work. More

Oil change plus Everyone was helpful and courteous. I did not have to wait that long. I was also impressed with the customer service given by the two young ladies in Everyone was helpful and courteous. I did not have to wait that long. I was also impressed with the customer service given by the two young ladies in the cafe area. More

Great time. Always quick n friendly. Love eating at Thunderbird café while waiting. My free services are done. Hope to get coupons maybe for my next service. Always quick n friendly. Love eating at Thunderbird café while waiting. My free services are done. Hope to get coupons maybe for my next service. More

Shyann did an excellent job during my visit Service department performed my service just fine. Quick and easy. My only concern is that a car I purchased on June 28th this year needs tires and an Service department performed my service just fine. Quick and easy. My only concern is that a car I purchased on June 28th this year needs tires and an alignment after driving only 5,000 miles. Must have been bad when I bought it. And it was Certified !!! More

It was very pleasant I just want to say that the service department at Columbia ford is excellent, the customer service treatment that you get from them is exemplary. I just want to say that the service department at Columbia ford is excellent, the customer service treatment that you get from them is exemplary. More

Outstanding. From phone call scheduling my appointment, arrival, completion of work, and back on the road, the process was effortless and flawless. I am so happy From phone call scheduling my appointment, arrival, completion of work, and back on the road, the process was effortless and flawless. I am so happy that I come to Columbia Ford for the service on my vehicle and recommend it to all my friends. More

Water Damage Fixed By Gary At Columbia Ford!!! I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I pers I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I personal want to thank a great man that works their in the service dept named Gary! Gary helped me today when I realized that opppps my sunroof was left open all night long and my car was soaked with water. I was really upset when I got in my car and realized that the rain did more damage then my husband and I thought!! My whole electrical system was not working, the radio, the heat, all the buttons on my center control panel was done!! I was crying so upset at this point! I didn't know what to do, so I called my friends down at Columbia ford in Columbua CT and spoke with Gary from the service department. I couldn't be more satsified, Gary is sincerely a great person, he helped me at the last min. Went out of his way to get me in there same day and looked at my car. What do you know 2min later my radio was working and all of the buttons on my dash working:-) I would recommend Coulmibia Ford to everyone and anyone that needs work done on their car! If possible ask for Gary he's great, professional and knows what he's doing. Great work Gary, your a life saver. I can't thank you enough! Thank you again, Rosalind More

always good service, and friendly staff. This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in t This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in the waiting room. After 2 1/2 hrs my car was finally done. I was disappointed that nobody came to tell me it would be longer than 1 1/2 hrs, after 2 hours i had to go ask what was taking so long. This was the first time i have experienced disappointing service, usually the service is excellent and everything is done in the time they say. More

Great service Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is g Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is great with nice foods to offer and of course complimentary coffee.. Wonderful at Columbia Ford.. It is worth the extra drive.. Sad I didn't buy my truck there I should have instead of my towns local dealer.. My truck is fixed now.. More