Columbia Ford Kia - Service Center

It was very pleasant I just want to say that the service department at Columbia ford is excellent, the customer service treatment that you get from them is exemplary. I just want to say that the service department at Columbia ford is excellent, the customer service treatment that you get from them is exemplary. More

Outstanding. From phone call scheduling my appointment, arrival, completion of work, and back on the road, the process was effortless and flawless. I am so happy From phone call scheduling my appointment, arrival, completion of work, and back on the road, the process was effortless and flawless. I am so happy that I come to Columbia Ford for the service on my vehicle and recommend it to all my friends. More

Water Damage Fixed By Gary At Columbia Ford!!! I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I pers I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I personal want to thank a great man that works their in the service dept named Gary! Gary helped me today when I realized that opppps my sunroof was left open all night long and my car was soaked with water. I was really upset when I got in my car and realized that the rain did more damage then my husband and I thought!! My whole electrical system was not working, the radio, the heat, all the buttons on my center control panel was done!! I was crying so upset at this point! I didn't know what to do, so I called my friends down at Columbia ford in Columbua CT and spoke with Gary from the service department. I couldn't be more satsified, Gary is sincerely a great person, he helped me at the last min. Went out of his way to get me in there same day and looked at my car. What do you know 2min later my radio was working and all of the buttons on my dash working:-) I would recommend Coulmibia Ford to everyone and anyone that needs work done on their car! If possible ask for Gary he's great, professional and knows what he's doing. Great work Gary, your a life saver. I can't thank you enough! Thank you again, Rosalind More

always good service, and friendly staff. This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in t This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in the waiting room. After 2 1/2 hrs my car was finally done. I was disappointed that nobody came to tell me it would be longer than 1 1/2 hrs, after 2 hours i had to go ask what was taking so long. This was the first time i have experienced disappointing service, usually the service is excellent and everything is done in the time they say. More

Great service Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is g Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is great with nice foods to offer and of course complimentary coffee.. Wonderful at Columbia Ford.. It is worth the extra drive.. Sad I didn't buy my truck there I should have instead of my towns local dealer.. My truck is fixed now.. More

Zero communication with me. Took 5 weeks to get my truck bac Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumpe Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumper to bumper warrantee including electrical and now my rear defrost doesn't work and won't be covered by warranty. Also only had the vehicle for 5 weeks and am expected to pay $100 deductible on repairs when first time I spoke with dealership was 3 weeks after purchase. I will never return here or recommend for any sort of service or vehicle purchasing to anyone I know. More

It was great Everyone there is always friendly and helpful. I chose not to change alternator through here because it was cheaper to have my mechanic. Glad I didn't Everyone there is always friendly and helpful. I chose not to change alternator through here because it was cheaper to have my mechanic. Glad I didn't pay you guys because that isn't the problem. Battery light is still on with new alternator and good battery. More

Service at another 5000 miles Got an appointment quickly and time waiting was shorter than I was told it might be. Nice that have a place to get breakfast on site. Got an appointment quickly and time waiting was shorter than I was told it might be. Nice that have a place to get breakfast on site. More

Great as usual Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing surveys. So don't expect me to do this often. Keep up the great worn. Thank you. More

Fustrating Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gea Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gear jerks the car. The guy at the front desk says I just need new tires... Oh and then he mentions I'm 2k miles over warranty... Funny how that works.. Won't buy another vehical from here again! More