Columbia Ford Kia - Service Center

Excellent customer service! Timely, professional and the atmosphere is very comfortable. Staff are happy and love working here! Nice choice of coffee and magazines and though t Timely, professional and the atmosphere is very comfortable. Staff are happy and love working here! Nice choice of coffee and magazines and though the cafe was closed at the time of servicing, the last time visiting, the food was great. More

2016 RV Repair - Great Dealer, Fantastic Service Dept ..I have never seen a more cheerful and courteous Service Dept Staff anywhere ......Travelling from Florida to CT Great Dealer, Fantastic Service Dept ..I have never seen a more cheerful and courteous Service Dept Staff anywhere ......Travelling from Florida to CT in 35 ft Class A RV - Winnebago with Ford V10 Engine. Service Engine Light went on ...They diagnosed and fixed in hours ...had them also change oil, filters and change generator oil ..all in same day so I could continue my travels .....I only wish they were somewhere in Florida as I would go out of my way to have this dealer service my vehicle ...T. Roche - Vero Beach - FL ..... More

Average service Usually I'm happier with the service at Columbia Ford. This time the problem wasn't fixed although they said it was. I had to bring the vehicle back Usually I'm happier with the service at Columbia Ford. This time the problem wasn't fixed although they said it was. I had to bring the vehicle back and they took a week Thankful they gave me a loaner. Seats were dirty and there were pen stains on one seat. However the problem is now fixed to my satisfaction. More

Amazing! I came in for an oil change and a rattle under my car and I was in and out quickly and Bobby was an amazing service advisor! The rattle under my car i I came in for an oil change and a rattle under my car and I was in and out quickly and Bobby was an amazing service advisor! The rattle under my car is gone and it runs like new thanks to the talented tech Ryan! More

Service Took a few weeks to finally trace the problem.......but now all is good!!!!!!!!thanks to service department and parts department.and above all the se Took a few weeks to finally trace the problem.......but now all is good!!!!!!!!thanks to service department and parts department.and above all the service technician More

great service stopped in with a leak in a tire.service dept. said they would squeeze me in. they took care of my tire and i was on the road within a hour. stopped in with a leak in a tire.service dept. said they would squeeze me in. they took care of my tire and i was on the road within a hour. More

Very good service The only thing I found was their was no one on hand to wash and vacuum my car but service rep was very curtious .My car runs well and I do refer famil The only thing I found was their was no one on hand to wash and vacuum my car but service rep was very curtious .My car runs well and I do refer family and friends when possible . More

Great experience The staff in service as well as the cafe were top notch. Never once did I feel uncomfortable. My service was quick and very reasonably priced. T The staff in service as well as the cafe were top notch. Never once did I feel uncomfortable. My service was quick and very reasonably priced. This dealership overall is an A+ More

good service beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration More

It got fixed I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I expla I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer. More