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Columbia Ford Kia - Service Center

Columbia, CT

4.8
1,387 Reviews

1,387 Reviews of Columbia Ford Kia - Service Center

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January 30, 2022

A service date reminder email or text like other Ford service departments would be helpful. Waiting weeks for a door latch failure is also very inconvenient. More

by Daniel Lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Pahlas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Arriaga
Feb 24, 2022 -

Columbia Ford Kia responded

We apologize for an dissatisfaction you had with our service department, please contact me Nicole Mooney, our customer service coordinator at (860) 228-2886 so I may assist you in a better experience for next time!

January 18, 2022

This has been my first time purchasing a brand new car and I have had the best experience I can ask for More

by nkj303
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2022

Great service as always, and the ride home after dropping my car off, and picking me up when it was ready, is just excellent customer service. More

by CTCowboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2022

They do a great job. Done in a fast turnaround amount of time.everyone is so friendly. More

by Nikgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2022

Great service department with top notch Ford certified senior master technicians. Totally confident they will do the job right! More

by Ricky Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Senick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Gates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan B in service , Alisa Velasquez
January 13, 2022

dropped off the truck Monday evening for oil change, all filters, and tire rotation. Then picked it up Tuesday evening complete. No fuss or confusion. I paid with my Ford Visa card; it was the 1st one he More

by jspmanzone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2022

Columbia has got to be the most customer oriented dealership I have ever dealt with. They service my car thoroughly, even returning it washed and vacuumed. They are professional and friendly. Competi More

by stiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Eskey
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2022

Clean area and confortable. Nice cafeteria and great selection of cars just needs a little more communication More

by Tacubo1501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Berube
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Eskey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2021

They did a great job figuring out what was wrong with my vehicle and repairing it in a timely and professional manner. More

by seth_arzt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Berube
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pahlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2021

I was impressed by the work that Columbia Ford did on my wife's vehicle. The Sportage now seems better than it has in years, and the price was just about what I expected. I was contacted as to the status of More

by curtisjrs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arriaga, Jose
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