Community Honda
Orland Park, IL
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I'm sorry but you dealer shop went down in grade from the first person contact to a car porter who in front of your customers said to the cashier I can't stand these people anymore I cam in for a oil c the first person contact to a car porter who in front of your customers said to the cashier I can't stand these people anymore I cam in for a oil change I purchased coverage on tires and windshield .I have 1 tire loosing air real slow 5 days well after my service I had low tire pressure. So nothing covered on tire I must deal with now even though I paid for tire coverage He looked at the windshield said we can fix these but this one has a small crack nothing was done about this either so I have to cover the windshield myself. I paid for these coverages but apparently they are not covered at your dealership. Just tell me if I need legal help to get my coverage O and I was stuck there for 2 hours for service Mo your dealership turned into a joke More
Randy in service was extremely helpful letting me know what type of work was needed on my CRV When my CRV was ready Randy came to find me and got me on my way The cashier was very courteous what type of work was needed on my CRV When my CRV was ready Randy came to find me and got me on my way The cashier was very courteous More
They did not fix the problem, so I had to take my car to another Honda dealership to get fixed. They told me the issue I had with my car was unheard of, however it’s known issue with Honda. Then other deale another Honda dealership to get fixed. They told me the issue I had with my car was unheard of, however it’s known issue with Honda. Then other dealership knew exactly what was wrong and trouble shooter until it was fixed. More
My salesman ,Dennis did an excellent job I’ve purchased many vehicles here previously and I keep coming back for the fair deals and service many vehicles here previously and I keep coming back for the fair deals and service More
Paid $120 for NOTHING Paid $120 for "mis-diagnosis" and no repairs. After waiting 2 hours, I was told to call my Insurance company because both problems (occasional start- Paid $120 for "mis-diagnosis" and no repairs. After waiting 2 hours, I was told to call my Insurance company because both problems (occasional start-up difficulty and right directional light speed) were "accident related" from 2 years ago. They guessed there was a short in the electrical system and would have to take body of car apart. Even though they could not pinpoint the problem, I was charged $120. I went to the body shop where car was repaired 2 years ago and they told me all I needed was a replacement bulb for my right turn signal, and referred me to their mechanic. They also told me a difficult start up and bulb were not related. I needed to replace right directional blinker and a look/see at how the car started up, so I went to a mechanic and paid $104.16 for new bulb and inspection of start-up. After purchasing and maintaining 4 Hondas at this dealership over the past 20 years and being a 73 year old woman, I won't be returning for any service in the future. I have found a new mechanic. As you can see, I wasted time and spent $224.16 for something that cost $104.16. More
I like the dealership. The only problem was that I sent my uneducated son to get a simple oil change. By the time service game him estimates, the bill was over $700. I don’t mind if the car needed it. The my uneducated son to get a simple oil change. By the time service game him estimates, the bill was over $700. I don’t mind if the car needed it. The problem is that this car is a very low mileage car. I felt like he was taken advantage of. Next time, I’ll take the cars myself. More
Getting pricey for senior citizens Although we purchased the Fit brand-new from this dealer and have always returned for regular maintenance (as done this visit), we now had a $170 fee Although we purchased the Fit brand-new from this dealer and have always returned for regular maintenance (as done this visit), we now had a $170 fee added on just to look at where we reported noise under car and tell us “this is something we can’t fix.” In addition, much longer wait than originally estimated even with pre-scheduled appointment, but other work done well. More
Outstanding Cust Service , Advisors - Cashiers-Porters and Tech all do great work. Car was washed and looked great. Thanks for making the experience a Great one and Tech all do great work. Car was washed and looked great. Thanks for making the experience a Great one More