Competition BMW of Smithtown

Couldn't have better service and attention to detail. Rudy always offers excellent explanation of services and alternatives. Front desk personnel are friendly and knowledgeable. Rudy always offers excellent explanation of services and alternatives. Front desk personnel are friendly and knowledgeable. More

BEWARE this was a a NIGHTMARE!!!! The staff is mis managed too say the least! Three trips for the same issue, never fixed! THEY DO NOT KNOW HOW TO SERVICE THE PRODUCTS THEY SELL. They do not know how managed too say the least! Three trips for the same issue, never fixed! THEY DO NOT KNOW HOW TO SERVICE THE PRODUCTS THEY SELL. They do not know how to PROVIDE LOANERS TO THEIR CLIENTS! I made the mistake of calling BMW NA, that was the end for me! They took my car and told me that I had done something wrong? A $69,000 car? 20,000 miles brand new! This place is a nightmare! they tried to stick me with a $7,000.00 bill. In the end since the car was broke so long and the mileage was so low, I made out. I went and sold it to another BMW dealer after a $3500.00 repair for $5,000 more than my buyout. I sat with the car broken in my driveway for 8 months. This dealer is a discrace and they should be ashamed of how they treat their clients. I have owned, Infiniti 5, Mercedes 1, Nissan 3, and Dodge 2, I was never treated like this by any of them. Clueles management trickles down through that whole place. With so many dealerships on Long Island GO ELSEWHERE!! More

I'm surprised at many of these reviews. This is my second BMW from competition after getting one from rallye then huntington and competition is much easier to deal with, both service and sales, specif second BMW from competition after getting one from rallye then huntington and competition is much easier to deal with, both service and sales, specifically Jason. The sales process is nice and easy, low pressure and his price is similar to everyone else I shopped. One big plus is that there is no running back and forth to the boss. If you are getting a BMW definitely see Jason, he's a pleasure to deal with, very helpful after the sale, and his price is right. More

I have been going there for years. I can point out MANY instances, where they tried to overcharge me (or give unreasonably high prices). The BEST evidence of this is the oil change price: Habberstad charge instances, where they tried to overcharge me (or give unreasonably high prices). The BEST evidence of this is the oil change price: Habberstad charges $90, Competition charges $140. How can that be acceptable? Thats just one of the very obvious cases .. there are many others. I really think they need to research and at the very least have prices that are competitive with the nearest dealership (Habberstad) -- when just that happens, I wouldn't complain (about the pricing, at least). Apart from the above very-big complaint, I don't have any other big negatives to point about them overall. More

No warm and fuzzy feeling. Could not get them to give me No warm and fuzzy feeling. Could not get them to give me a price over the phone. Really didn't want to deal. Sort of the take or leave it attitude. T No warm and fuzzy feeling. Could not get them to give me a price over the phone. Really didn't want to deal. Sort of the take or leave it attitude. That's fine but other dealers realize that they must compete in this market. They get one shot to get your business. Remember competition is out there! You can buy a BMW anywhere in the USA. More

Picked up my BMW X3 3.5i on Sat…..LOVE IT! Although there was a slight delay with taking possession of the car – due to a cracked windshield and difficulty of finding a replacement, Jason Phelps was mo there was a slight delay with taking possession of the car – due to a cracked windshield and difficulty of finding a replacement, Jason Phelps was most helpful & absolutely terrific during this entire process. From beginning to end, Jason was professional, courteous, and very personable. During my BMW X3 search, I had dealings with quite a number of BMW dealerships and my primary reason for purchasing my X3 at Competition BMW of Smithtown was because of Jason. The X3 speaks for itself and the sales process went smoothly thanks to Jason. More

The dealership is fine, but the service department is terrible. I made the mistake of sending my wife for a regular service, and they conned her into a $300 repair which I notified to corporate BMW. The terrible. I made the mistake of sending my wife for a regular service, and they conned her into a $300 repair which I notified to corporate BMW. The service department is unprofessional - they set me up for an appointment with a loaner and every time they've said they did not have me for a loaner. They never call back in a timely manner. I'm not going back. More

In the past with my mother we bought 1 car, and leased 2, I now was going there with her. She was considering getting a car, and I was definitely looking to get a 328xi. I went over specifics, I wanted a mon I now was going there with her. She was considering getting a car, and I was definitely looking to get a 328xi. I went over specifics, I wanted a montego blue colored one and was going to be getting a 2009. So they found me what I was looking for, and I put a deposit on the car. I get a phone call 2 days later saying that there was a problem, that they accidentally didn't re-look when i put the down payment on and that car had already been sold, but they would do right by me, they found me a car with more equipment, same color just a different interior, for almost the same price. They said they would be bringing in the car from a dealership in Pennsylvania, and woould give be a cheaper rate for the cost to bring it in. I put the deposit on that car. Well I than get another phone call a few days later, and to my shock they sold that car to someone else after I put a deposit on it. Completely unethical..but nothing I could do about it! More

My experience at this dealership was absolutely horrible. Not only are the sales people rude and obnoxious, so is the sales manager. If I could leave ratings less than 1 I would. Definitely, definitely, w Not only are the sales people rude and obnoxious, so is the sales manager. If I could leave ratings less than 1 I would. Definitely, definitely, would not recommend this dealership to anyone. You would think they would want to sell cars. Nope, they are the opposite. STAY AWAY FROM COMPETITION BMW in SMITHTOWN!!! You will not be happy with them. They need to replace theirs salespeople and sales manager!!!! More

I have had my 750li for 2 1/2 yrs. The car has continually had problems. It has been in for service over & over. Competition claimed no problems existed for 1 1/2 yrs. Finally agreed to some & fix continually had problems. It has been in for service over & over. Competition claimed no problems existed for 1 1/2 yrs. Finally agreed to some & fixed them. Problems began again. They refuse to admit it. The Nav. system doesn't work, the car idles very rough, seat & map settings are lost frequently,the car lurches forward (even in park). I am treated as if I am imagining it all. The problems appear whether I drive or my husband. Last year the svc. mgr. said that the car had too many problems & it was time to get us out of the car. He left shortly after. No manager will even get on the phone to speak w/ us, many messages have been left. I no longer feel that this car is safe, they have it once again & I am driving an $80,000 Toyota loaner! I have never felt so frustrated. More