Concord Toyota

Sales person Sabbir was great. Helped me find the perfect car after I decided the one I originally looked at wouldn't work for me. Helped me find the perfect car after I decided the one I originally looked at wouldn't work for me. More

Awesome service from everyone involved in my visit, very professional and courteous employees. Good job!!! professional and courteous employees. Good job!!! More

They were very nice and I felt confortable talking with then . In general, Everithing was okay. then . In general, Everithing was okay. More

They were very helpful and friendly! Answered all our questions and concerns made a long process easy! Answered all our questions and concerns made a long process easy! More

Great Customer service! Was in n out in 1 1/2hr. Very friendly. Will come again. Was in n out in 1 1/2hr. Very friendly. Will come again. More

My dad and I were joking on the way over that they were probably going to do the whole spiel about “Let me go back again to the manager and see what we can do,” you know. Singh did none of that. It was lik probably going to do the whole spiel about “Let me go back again to the manager and see what we can do,” you know. Singh did none of that. It was like talking to a buddy who knows a lot about cars—no heavy pitch. I didn't have any money and was feeling insecure about bringing my dad in with me and they didn't care. They understood. They didn't make me feel small. We should have eaten something beforehand because we couldn't have been dumber than we were, but Tejbir and Sabbir couldn't have been nicer. There was some weirdness with my insurance. Again, Sabbir didn't make me feel like an idiot. I'm going to run my new Camry into the ground, but if I needed a new car I'd go back to them. So, yeah, I recommend them. More

Thank you Singh & Ricardo for going above and beyond trying to score the best deal on my Camry. Will be purchasing from here again! trying to score the best deal on my Camry. Will be purchasing from here again! More

I’ve been using concord Toyota for years when buying a car. Everybody I talked with was very helpful car. Everybody I talked with was very helpful More

I just experienced the worst Customer Service interaction in my life at Concord Toyota. My issue is not with the salesman, Sabbir Miah who was very polite and eager to help me find a new car, but we never ef in my life at Concord Toyota. My issue is not with the salesman, Sabbir Miah who was very polite and eager to help me find a new car, but we never effectively communicated. Ultimately he was unsuccessful in locating a car that would satisfy me from the stock available within 300 miles. Clearly frustrated Sabbir turned to his finance supervisor, Andy, to move things along and close a deal. This man was demeaning, arrogant, and insulting. He berated me for taking up so much of Sabbir’s time with little to show for it and being unable to commit to buying a car site unseen. “The dealership was done looking for a car that did not exist.” He said that he would gladly sell me a car that was on their lot. In parting he advised me to go to another dealership “that had a bigger selection.” I thanked him for his honesty and left. That evening I followed Andy’s advice and found a car at a neighboring dealership. That’s my story. Would I have been treated differently if I had gone in with a husband? Yes, I believe so. Could this situation have been handled in a more kind, dignified, and professional way? Absolutely. In all my working years as a medical professional and manager I have never witnessed such inexcusable behavior. I believe the dealership owes me an apology. I would also hope that the franchise owner require all dealership employees to undergo customer service training. More

Sabbir Miah at this Toyota dealership was so knowledgeable and extremely nice we bought a car from him. To tell the truth we just went to look but ended up buying a car thanks to Sabbir for bein knowledgeable and extremely nice we bought a car from him. To tell the truth we just went to look but ended up buying a car thanks to Sabbir for being very knowledgeable and very pleasant at his job. More