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Concord Toyota
Concord, CA
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Took vehicle in for the 5,000 mile checkup Tony was great and took care of the service in about an hour and a half. Even cleaned a stain on the passenger seat (stain was NOT done at the dealer Tony was great and took care of the service in about an hour and a half. Even cleaned a stain on the passenger seat (stain was NOT done at the dealership!) More
Fairly good service I was referred to Concord Toyota by a coworker and friend. She referred me to Robert Schoevaars. He was really helpful in finding my new used 2015 C I was referred to Concord Toyota by a coworker and friend. She referred me to Robert Schoevaars. He was really helpful in finding my new used 2015 Corolla. However, when we went to talk to the Finance guy, Andy Garcha, he made an inappropriate joke that was racist and my husband and I didn't find it funny. My husband told him that he doesn't think it's nice to make fun of other races. When I went back another day, and I forgot my wallet at home he told me that he had nothing to talk to me about. He said that he called me back when my phone never showed his phone number as a missed call. Then he said I needed to change phone carriers. I was having an issue getting the money to him, but was trying to keep him updated. He told me that he wouldn't answer any more of my calls because I had his car and he didn't have the money for it. When I finally took Andy a cashier's check he was supposed to return my husband's check as it would've bounced. It was deposited and no longer at Concord Toyota. Supposedly he was going to repay the bounced check fee to my husband. More
Good workmanship but I question the amount of work I have a 2008 Highlander with 106,000 miles. I noted that there was a rattling sound coming from the drive belt assembly area. A neighbor of mine is a I have a 2008 Highlander with 106,000 miles. I noted that there was a rattling sound coming from the drive belt assembly area. A neighbor of mine is a retired Toyota mechanic and he used a stethoscope-type device to isolate the sound. His diagnosis was that the tension pulley wheel bearings were failing. When I took it in to Concord Toyota for my appointment and have the sound diagnosed again, they stated it was the water pump. Now I have a quandary...who to believe. I also was going on a trip in a week and needed the car in safe driving condition. I could have said thanks, please do not do the work and then take it to a 3rd mechanic to get the problem diagnosed. But I opted for expediency, and had Toyota do the work. I got a call back an hour later, also telling me that the drive belt was showing signs of wear and tear and it should be replaced....sure, fix that, too. Upon picking up the car, I asked to speak with the customer service rep who checked me in. I waited quite a while but he never showed. You would think that for an expensive repair like this, that I would get more prompt service and information from the customer service rep. I would also expect that I should be shown the condition of the old drive belt as proof that the belt needed to be replaced. Regarding the tension pulley wheel, it looked like they either replaced it or adjusted it (though my mechanic friend said that it is a spring loaded assembly and cannot be tightened). The car performed normally on the trip, the following week, and there was no sound coming from the belt assembly area. So did I pay for extra work that was not needed at this time and were they honest in their diagnosis of my engine problem? This is the first time I have questioned the reliability of Toyota's diagnoses....not their work. One might consider this repair work to be pre-emptive, judging by the age of the car. I just question Toyota's honesty in dealing with me. More
Very courteous staff. Every time I have my car serviced the staff is very courteous and accommodating. I had to change my appt. time and they squeezed me in the next day. Every time I have my car serviced the staff is very courteous and accommodating. I had to change my appt. time and they squeezed me in the next day. The car was serviced in a timely manner and I was pleased that I was able to pick it up within a couple of hours. I trust the service crew at Concord Toyota. More
Great Dealership I have always received great service from the Concord Toyota dealership. Great place, nice staff, and very professional. I would recommend this plac I have always received great service from the Concord Toyota dealership. Great place, nice staff, and very professional. I would recommend this place to everyone. More
Easy, Fast and Outstanding Services I schedule my appointment online and when I arrived at 7:30am they were ready and waiting. Brought my car here for a 15,000 miles oil change and as a I schedule my appointment online and when I arrived at 7:30am they were ready and waiting. Brought my car here for a 15,000 miles oil change and as always an awesome services from everyone there. Rick Mckenzie greeted me with a smile right from the start. Then April Knabbe and Tim Hays took care of me until my car was done in less than 20 minutes. Gotta love the customer lounge that's full of doughnuts and hot coffee. Highly recommend this dealer. It's exactly what every customer expect to get when they go in for a service. As for the other dealer at Lake Norman, LOL they don't even come close. You have to buy breakfast from them. 55555555555555 More
Wonderful Experience I would definitely give them an excellent rating for their professionalism and customer service. They were so helpful, awesome and will work with you I would definitely give them an excellent rating for their professionalism and customer service. They were so helpful, awesome and will work with you to make your dream of owning a car a reality. These guys are unbelievable! God bless. MD More
Easy, Excellent Experience I saw the car I wanted on their on-line site. I called, left a message and my call was returned promptly. The price I paid was fair and honest, no l I saw the car I wanted on their on-line site. I called, left a message and my call was returned promptly. The price I paid was fair and honest, no last minute additions, no phony running to talk to the manager, just an honest, straight-forward deal. The car was exactly as advertised. I bought a Toyota Certified pre-owned mini-van and it was perfect. I cannot say enough good things about Concord Toyota. Quite simply, it's the best! More
Courteous & Professional Customer Service I already had 2 types of used vehicles that I was considering: either a truck or a high gas mileage sedan in a very conservative price range. I was al I already had 2 types of used vehicles that I was considering: either a truck or a high gas mileage sedan in a very conservative price range. I was allowed to take my time selecting vehicles to test drive without any high pressure tactics to persuade me into a higher priced vehicle for which I was not interested. Once I made my purchase selection around 3pm, and came to terms with the price, down payment and financing, I took delivery of the vehicle in about 4 hours. This is the 2nd vehicle I've purchased at Concord Toyota and my wife I will be coming back to purchase our next vehicle from them. Thank you Tony C. and your highly professional sales and financing team of Bryson & Andy. Sincerely, John & Maria C. More
Purchase of a new vehicle I came to Concord Toyota and Scion because I was researching out the Costco Auto purchase program. I was contacted immediately after my first inquiry I came to Concord Toyota and Scion because I was researching out the Costco Auto purchase program. I was contacted immediately after my first inquiry by Damon (internet sales manager). He asked me some pertinent questions of what I wanted; year, model, color etc. He wrote me back within a couple of hours with all the information I requested. He also provided me with a cost breakdown that included the Costco rebate. I had done my homework so I was educated in the amounts to expect. The quote was right on. We made an appointment and I completed my purchase. Damon was very professional and knowledgeable. I will highly recommend him and Concord Toyota Scion to friends and family members in the future. More