Concordville Subaru

I went in for a nail in my tire. This was fixed, but the service person told me they had seen evidence of an "impact" on my rear bumper. Mind you, my car has never been in an accident. I asked to be the service person told me they had seen evidence of an "impact" on my rear bumper. Mind you, my car has never been in an accident. I asked to be shown where the "impact" was, and when the service person went out to show me, he was suddenly unable to find the spot "because the car had just been through the car wash and was wet". ??? I told him that if he was unable to find the "impact" because of the car wash, obviously there were no real "impact" and it was probably a scuff from road debris or something. He persisted, insisting that my car had had an "impact" on the rear bumper. I assured him the car had never been in an accident or any kind of situation where it came into contact with an stationary object (I am the sole owner of the car). He again persisted. I finally had to end the discussion and left the dealership. This is definitely not a good way to treat new customers. More

Always excellent service here, knowledgeable professional staff and technicians, who care for your safety. They give good estimates, I came in with an emergency service issue on my Subaru Forester, they imme staff and technicians, who care for your safety. They give good estimates, I came in with an emergency service issue on my Subaru Forester, they immediately started the process including making sure I had a safe loaner to continue on my work day as an itinerant teacher. I’m grateful for all the care they provided, Thank you Melissa, Lewis, Taylor, and all the others who had a hand in helping me get back in my Subaru forester again! More

Melissa is outstanding - she’s respectful and doesn’t ever discount my concerns. The service technicians did a great job, as always. Highly recommend this dealership. ever discount my concerns. The service technicians did a great job, as always. Highly recommend this dealership. More

Professional courteous efficient staff. Spacious waiting area. Enjoyable music helped pass the time. Knowledgeable service advisor recommends necessary service and when. Car wash. Text updates. area. Enjoyable music helped pass the time. Knowledgeable service advisor recommends necessary service and when. Car wash. Text updates. More

Extremely helpful and accommodating. Brought in one car, but Mark suggested doing both our cars on the same day which made dropoff and pickup a breeze! Outstanding customer service! but Mark suggested doing both our cars on the same day which made dropoff and pickup a breeze! Outstanding customer service! More

Got the part , did the job, no hassle ! Both young ladies in service were great , gave estimates on the job, set my appointment! Very good! in service were great , gave estimates on the job, set my appointment! Very good! More

Service was fine. But I did wait an hour and a half for a synthetic oil change. Service worker was very nice and professional. Also no loaners for the recall that is present so was not going to wait 2 more h synthetic oil change. Service worker was very nice and professional. Also no loaners for the recall that is present so was not going to wait 2 more hours to have that fixed. More

I went in for express service. I was told I may have to wait an hour or more- wait was much less. They Found a nail in my tire, plugged it, checked fluids and washed my car!!! wait an hour or more- wait was much less. They Found a nail in my tire, plugged it, checked fluids and washed my car!!! More

Beautiful location with friendly, knowledgeable staff who are very accommodating to fit your schedule for your car's service. The new facility is clean, has a spacious waiting room and a an added bonus who are very accommodating to fit your schedule for your car's service. The new facility is clean, has a spacious waiting room and a an added bonus they wash your car! More

Polite, friendly staff. Even though busy, stayed on schedule. My car was there for a recall, and they suggested an oil change while my car was there, as I was due soon for the oil change. schedule. My car was there for a recall, and they suggested an oil change while my car was there, as I was due soon for the oil change. More