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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,923 Reviews

1,923 Reviews of Concordville Subaru - Service Center

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February 03, 2022

I love the service center at Concordville Subaru! They always explain exactly what they are doing and why, they tell me how much it will cost, and they call if something unexpected pops up to get my appro More

by HIDBURCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Concordville Subaru responded

Hi, HIDBURCH! Thank you for the stellar rating. We're happy to hear that working with the team elevated your experience with us. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki, General Manager

February 02, 2022

Polite competent clean available prompt thorough responsive kind knowledge nice conversive snacks coffee water tea teamwork The end my fingers are tired!!!!!!! More

by CAROLBOCC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Feb 03, 2022 -

Concordville Subaru responded

Hi, CAROLBOCC! Thank you for the 5-star rating. We're happy to hear that working with the team led to such a positive experience. We hope to work with you again soon. Take care! Sincerely, Moe Laraki, General Manager

February 02, 2022

Service was efficient and friendly. The waiting room is comfortable with coffee, snacks and WiFi. The service manager communicates with via text so you get updates efficiently. Useful if you leave the deal More

by TallBrot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Concordville Subaru responded

Hi, TallBrot! Thank you for the 5-star review. We're happy that you left the dealership satisfied with our services. We look forward to your next visit. Have a wonderful day! Sincerely, Moe Laraki, General Manager

Feb 03, 2022 -

TallBrot responded

Moe you're welcome. Only fly in the ointment was no car wash of the car. Was there for a State Inspection.

February 01, 2022

Superior service as well customer service consultants - car wash not working due to freezing temps. Told to stop by anytime for free wash once temps warmed up. More

by HELEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Brennan, Zach Catrambone
Feb 02, 2022 -

Concordville Subaru responded

HELEN, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Moe Laraki, General Manager

January 31, 2022

I am very much pleased with the service that my car received. my service advisor was extremely customer focused as she kept me informed throughout the process. She was also knowledgeable about suspens More

by Jim Dolceamore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Concordville Subaru responded

Hi, Jim Dolceamore! Thank you for the stellar review. We're happy to hear that working with the team led to such a positive experience. We look forward to your next visit. Have a wonderful day! Sincerely, Moe Laraki, General Manager

January 31, 2022

They seem to know you when you arrive and explain what they will do beforehand. More

by maxine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Feb 01, 2022 -

Concordville Subaru responded

Hi, maxine! Thank you for the stellar review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Take care! Sincerely, Moe Laraki, General Manager

January 30, 2022

I was greeted by friendly faces and helpful staff members. I was advised of every step along the way. I have been happy with my Subaru staff since I walked in to by my first Subaru. More

by HB22PD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, John Brennan, Zach Catrambone, Lauren Scannapieco
Jan 31, 2022 -

Concordville Subaru responded

Hi, HB22PD! Thank you for the glowing review. We're delighted to hear that you left the dealership satisfied with our services. We look forward to your next visit. Take care! Sincerely, Moe Laraki, General Manager

January 30, 2022

Always on schedule which is great. Friendly. Unfortunately the car wash wasn’t available when needed most More

by Endangeredoutlaw2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Jan 31, 2022 -

Concordville Subaru responded

Endangeredoutlaw2015, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day! Sincerely, Moe Laraki, General Manager

January 29, 2022

Very easy to schedule service, very polite and friendly service. Loan vehicle very convenient. Excellent! More

by Lisa.d.massaro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Jan 31, 2022 -

Concordville Subaru responded

Hi, Lisa.d.massaro! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit. Have a wonderful day! Sincerely, Moe Laraki, General Manager

January 29, 2022

Very prompt and did all work I asked for. Service people were very nice and responsive. More

by MUSICIAN12858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Concordville Subaru responded

Hi, MUSICIAN12858! Thank you for the 5-star rating. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki, General Manager

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