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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,917 Reviews

1,917 Reviews of Concordville Subaru - Service Center

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April 18, 2024

I'm pretty sure I got scammed by one of their service writers. I asked for a 30k service and he told me the usual services I expected -- oil change, air filter, cabin air filter, tire rotation. 2 hours a More

by JP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Zegac
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 20, 2024

Asked me by email following my visit, and ignored me after I responded that I was not happy, Service was too expensive for oil change and tire rotation and the notification "service required" was still More

by Nik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Rodgers
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Concordville Subaru responded

Your feedback is crucial to our growth. We're genuinely sorry for any shortcomings and are actively working to enhance our services for all our customers. Thank you for taking the time to give us this feedback, and we will strive to provide a better experience in the future! Megan Karwoski Marketing Manager

Mar 25, 2024 -

Concordville Subaru responded

Hi Nik, We are deeply sorry for any inconvenience we may have caused you. Please know that your satisfaction is our top priority, and we truly appreciate you taking the time to reach out to us. Thank you for your patience and understanding, and we hope to have the pleasure of serving you again in the future. Sincerely, Moe Laraki - General Manager

Helpful
February 28, 2024

Avoid this dealership! Greg Gilley just sent me a live photo through text where he called me "dumb" - not realizing it was a live photo with audio. The manager Colin More

by iicdd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Gilley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Concordville Subaru responded

Hello, I want to sincerely apologize to you on behalf of the dealership and the unacceptable behavior that you've experienced. It’s important to us that our customers are more than satisfied and treated well, and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. If you're willing, please reach out to me directly at (484) 800-4560 ex. 3032 at your earliest convenience. Thank you, Megan Karwoski Customer Service Advocate | Marketing Manager

Helpful
November 12, 2023

ALWAYS TRIES TO. BE HELPFUL IN EVEEY WAY. HAVE PURCHASED 3 SUBARU'S FROM THEM IN. THE PAST FEW YEARS. MAIN DRAWBACK IS TOO.MANY CREDIT INQUIRIES TO FIND A LENDER. More

by pokersnowman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cappello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Hawk
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Concordville Subaru responded

Hi pokersnowman, We appreciate your 5-star review. We are glad to hear our team was excellent throughout your purchase. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

Helpful
May 20, 2023

Good checkin. Rushed at checkout. I was told service pickup was until 7pm. Then received a call asking to come as soon as possible because service closed at 5pm. I More

by BCLARK22
Recommend Dealer
Yes
Employees Worked With
4
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May 22, 2023 -

Concordville Subaru responded

Hi BCLARK22, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Moe Laraki - General Manager

Helpful
May 20, 2023

Awesome which is why I left Prestige in TURNERSVILLE NJ I SAID IT ALL. AWESOME More

by Reel-A-Rig
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Caraballo
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May 22, 2023 -

Concordville Subaru responded

Hi Reel-A-Rig, We appreciate your 5-star review. We are glad to hear you were satisfied with your visit. We are looking forward to seeing you soon. Take care. Sincerely, Moe Laraki - General Manager

Helpful
May 20, 2023

Easy The experience was fast and efficient. Communication was reliable I would highly recommend them. More

by nrandazzo.otr
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julian Caraballo
Report | Print
May 22, 2023 -

Concordville Subaru responded

Hi nrandazzo.otr, We appreciate your 5-star review. We are delighted to hear you had an excellent experience. We hope to see you soon. Take care. Sincerely, Moe Laraki - General Manager

Helpful
May 14, 2023

Friendly, courteous, and they did their best to get the best deal possible for me More

by sean_oneal@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Craig and Keith
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May 15, 2023 -

Concordville Subaru responded

Hi sean_oneal, Thank you for your 5-star review. We are delighted to hear our team was excellent. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

Helpful
May 14, 2023

Accommodating. Knowledgeable John went out of his way to make my visit go smoothly despite being short of help More

by GLORIABOWIE
Recommend Dealer
Yes
Employees Worked With
John
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May 15, 2023 -

Concordville Subaru responded

Hi GLORIABOWIE, Thank you for your 5-star review. We are glad to hear John made your service visit excellent. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

Helpful
May 13, 2023

They were patient and helpful with finding out what was wrong with my car, and accommodated all my requests. More

by rdsida@mac.com
Recommend Dealer
Yes
Report | Print
May 15, 2023 -

Concordville Subaru responded

Hi rdsida, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

Helpful
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