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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,917 Reviews

1,917 Reviews of Concordville Subaru - Service Center

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March 31, 2021

Service is always great, but I shouldn't have to keep coming back to have my rear gate fixed in a car not even 1 year old. Very frustrated, as I live 45 min away from dealership. More

by MEDEDIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2021 -

Concordville Subaru responded

MEDEDIT, we are sorry for any inconvenience we may have caused you. We appreciate you taking the time to visit our dealership. If you would like to discuss this further, please give us a call at (484) 800-4560. Thank you.

March 31, 2021

I experienced both prompt and friendly service and extremely helpful personnel in the service department. I strongly recommend Concordville Subaru to anyone looking for the best! More

by WCAMOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Concordville Subaru responded

Thank you for the five-star review! We are glad to know that you received excellent customer service during your visit with us. Please let us know if we can be of any further assistance.

March 31, 2021

I had my first 6000 mile service and was in and out within 35 mins. Very professional and courteous! They even washed my car! I’ll be sure to tell my family and friends. 😊👍 More

by LAURIEDAVE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cassandria Johnson
Apr 01, 2021 -

Concordville Subaru responded

Thanks for the perfect rating with us, LAURIEDAVE2! We are here whenever you need help.

March 30, 2021

I love bringing my Outback to Concordville Subaru for service. Melissa is the best and makes the whole process smooth and easy. Everyone is so friendly and my car always looks and feels great afterwards. More

by LTONER96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
Mar 31, 2021 -

Concordville Subaru responded

Hello, thank you for sharing your feedback. We value you as a loyal customer and thank you for choosing Concordville Subaru.

March 30, 2021

They are clean, fair and work fast. I always appreciate having my oil changes and inspections done at Concordville Subaru. I will continue to value their customer loyalty. More

by Dave Subaru
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 31, 2021 -

Concordville Subaru responded

Your review is greatly appreciated as well as your five star rating. I am glad you enjoyed your visit with us & we appreciate you choosing Concordville Subaru. We look forward to your next visit.

March 30, 2021

Kenny was extremely knowledgeable and helpful. Although the Auto Rain Sensor was not fixed because was Safelite issue, I was impressed by Kenny knowledge and able to help me heading to right direction to g More

by dyyong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
Mar 31, 2021 -

Concordville Subaru responded

It's wonderful to know that you had a helpful, respectful, and considerate experience. I am proud of my team and the services they provide. Thank you for sharing your satisfaction and providing us a five star rating.

March 30, 2021

Great communication throughout the entire process. Very friendly staff, and amazingly clean and orderly new facility! Scheduling was also an easy process, happy to take my business there. More

by THERESA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Mar 31, 2021 -

Concordville Subaru responded

Thanks for the wonderful review, THERESA! We appreciate your business and look forward to working with you again.

March 28, 2021

Everything was done in a timely manner. Very professional. Kept me informed on the progress of the work being done. They advised me of what was done. More

by suzieq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember his name
Mar 31, 2021 -

Concordville Subaru responded

suzieq, thank you for your five star rating. I am glad we provided you with prompt service. If there is anything else we could assist you with; please don't hesitate to ask.

March 28, 2021

Service department is very good. Friendly, informative, reliable and trustworthy. Very comfortable having them work on my car. Always a very good experience going there. More

by BLAIR.KB
Recommend Dealer
Yes
Employees Worked With
did not see either of the people named above
Mar 31, 2021 -

Concordville Subaru responded

Hi, thank you for the high star rating! Thank you again for choosing Concordville Subaru and we hope to see you again.

March 28, 2021

The service Associate John Brennan was very attentive and friendly. He did go above and beyond. They do need to fix there online scheduling system. More

by raptor2569
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
Mar 31, 2021 -

Concordville Subaru responded

Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! We would be happy to help.

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