Conicelli Hyundai

I have extensive experience with Conicelli having purchased two cars from them, using their service department, and recently considering a 3rd car purchase from them. I thought the dealership was ab purchased two cars from them, using their service department, and recently considering a 3rd car purchase from them. I thought the dealership was about average until the purchase of my 2nd vehicle, a Hyundai Elantra, a few years ago. When negotiating the price, everything went very smoothly up until the very end when I was ushered into the finance managers office and pressured to purchase a maintenance package intended to cover all "dealer" recommended maintenance for a period of years. The "discounted" cost of the package appeared to greatly exceed what I would expect to pay for manufacturer recommended maintenance only. I declined of course, but it left a bad impression on me. The next red flag occurred when I took the car in for service and specifically stated that I wanted an oil change and filter only (as recommended by Hyundai). The Service rep ignored my request and automatically performed a 7,500 mile checkup which was far more extensive and costly then I expected. When I protested, the charge was adjusted, but the service rep seemed annoyed at having to do so. About a year later I had an air bag light come on. I brought up the problem when having my oil change done and was told the part would be ordered. After a few months without being notified of the parts arrival, I called back and there was no record of the order. I asked for it to be reordered, and the same thing happened again. Finally I contacted the service manager and he identified and rectified the problem. Recently I went into the sales department to purchase a new vehicle. As a military member I used USAA car buying service to obtain 3 fixed price quotes for my vehicle of choice. Conicelli came out with the highest quote. When Conicelli contacted me, I informed them of this and they agreed to match any competitor offer if I would bring in the written documentation which I did. However, after having my trade in evaluated, the salesman came back with a pricing workup which did not include the match. In addition, they seriously understated the trade in value of my car. I had previously researched black book, Kelly Blue book etc.. and knew a ballpark figure of what my trade would be worth. I should mention on the day I came in Conicelli was having a special sale for former customers only. The letter I received specifically promised aggressive values will be offered for your trade. Well, that was it for me. The people at Conicelli may advertise they are nice, but beware of what is behind those smiles. More

This is the 3rd time I have purchased a vehicle from Conicelli. I was impressed with the professionalism and courtesy of everyone involved in the process of getting my new car. Joseph was extremely help Conicelli. I was impressed with the professionalism and courtesy of everyone involved in the process of getting my new car. Joseph was extremely helpful and made the experience painless and hassle-free. He was informative and knowledgeable. Would highly recommend. More

I was directed to Conicelli Hyundai through MVCP, a pre-negotiated pricing service recommended by my credit union. From the time of my first telephone call until I left the lot with my vehicle, everyon pre-negotiated pricing service recommended by my credit union. From the time of my first telephone call until I left the lot with my vehicle, everyone was courteous, professional and helpful, making this the best car buying experience I've ever had. I was quite leery about buying from a dealer located 50 miles from my home, but after this purchase I would have no qualms about buying from them again. More

I provided a rating of “Great” in each of the categories because my experience with Conicelli Hyundai, and with salesman Laine Alan in particular, was fantastic. From the second I walked in the door until because my experience with Conicelli Hyundai, and with salesman Laine Alan in particular, was fantastic. From the second I walked in the door until I drove away in a brand new Santa Fe, I was impressed by the professionalism, attention to detail and most importantly the fact that Laine (and the rest of the team) listened to me. I wholeheartedly recommend stopping by and talking to the team at Conicelli Hyundai in Conshohocken if you are in the market for a vehicle – they are a pleasure to work with and (in my experience) highly committed to customer satisfaction. More