Subject : Conicelli Hyundai in Conshohocken, PA ... Review
I have purchased three (3) NEW Hyundai's at Conicelli Hyundai. One vehicle, a Sonata, was new as of that year, but was used. It had to be repurchased because there was glass on the trunk rug, and when further investigated, there was MOLD beneath the trunk; this is very bad preparation prior to delivery. I still have two (2) purchased NEW (not USED): an Elantra and a Santa FE, both purchased new. The Sales dept. is horrible: the sale rep was not truthful although he was personable.
Let's get to the more serious problems. The SERVICE department had to TRY to repair a rattle in the door of one of the vehicles. It took them about six attempts to fix it, with one of the times, a service techs left one of his/her tools INSIDE of the door. I still have the noise inside the door, and I will live with it, because I will not let them work on this problem again. On both vehicles they kept OVERFILLING the oil on both cars by about a quart. I reported this to the Service Manager many times, to the Customer Relations Manager several times; and to the General Sales Manager.
The Service Manager was polite, but apparently was not effective to remedy the situation. The Service Team was rude, and basically told me that if I was dissatisfied, that I should go some where else. Also, the last time I was there with my wife, I asked a Service Team rep. about when I should have certain procedures performed on my Hyundai vehicles, and she told me to "Read your owners Manual". I repeated my question to her three (3) times, and got the exact same answer.
The General Sales Manager was flat out CAUSTIC, and he tried to blame me for these problems; he even mocked my profession. He tried to change the facts in an apparent attempt to evade the problems. I indicated that I was going to report my concerns, and he told me that he did not care, and that he was not afraid of my reporting to his superiors.
The Customer Relations Manager, who I complained to about my concerns, did NOTHING. He would not even sit down with me and the aforementioned "TEAM" to try to remedy the situation; and he relayed to me that the OWNER of the Dealership was not willing to assist in relieving this very bad situation in any way.
I called Hyundai Corp. several times, and the persons that I talked to were willing to do NOTHING stating that the Dealership was independent; they had no influence on these problems that I was incurring over the Dealership; only the Dealership could fix this.
I have Never been treated like this, nor have I personally seen or heard of this happen to others
My wife went with me to see first hand what I was talking about, and she was treated rudely as well; she does not wish to return.
The vehicles are Ok, but I will NEVER buy from Conicelli again, and I do NOT intend to buy another Hyundai.
I hope that this helps in your decision(s) concerning this Dealership and Manufacturer. I, also, hope that the Dealership and Manufacturer read this , and act on it in a POSITIVE way; and not have this post pulled from the Internet.
Best of luck …