About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Conicelli Hyundai - Service Center

3.7

10 Lifetime Service Reviews

1208 Ridge Pike, Conshohocken, Pennsylvania 19428

10 Reviews of Conicelli Hyundai - Service Center

Sort by Write a review
August 22, 2018

"Warranty service"

- Dennis

I schedule an appointment over internet with beautiful lady she schedule me in.Then great guy greated me and took my car for me.Then the guy roy at front desk was very professional and polite.Then i cant praise the mechanic enough who perform the work on my vehicle he was very good and professional .I highly recommend Conicelli hyundai they treat you like family and actually care about their customer s unlike other dealerships ive been to.Thankyou Conicelli your the best ever!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Roy,john back
Aug 22, 2018 -

Conicelli Hyundai responded

Thanks Dennis for this nice review and 5-star rating! We appreciate your business and are here to assist you at any time. Paula DiGiacomo, Customer Relations Mgr

April 26, 2018

"Awesome guy!"

- Nickybrookebarone

My wife and I love Nate Simon!! He is the best in the business and has a great personality! He is a friendly and wonderful guy!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nate Simon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 24, 2018 -

Conicelli Hyundai responded

Thanks for the 5-star rating review. We greatly appreciate it! Paula D., Customer Relations

November 13, 2017

"Being Harassed by Phone Calls"

- Terri_L

I have never been to this dealership and live over an hour away from Conshohocken, but for some reason I have received 9 phone calls from them either reminding me of my service appointment or following up with my service. I called a few times to get it removed, but to no avail. I finally reached a very nice woman who said she found my number in the system and removed it, however it seems like that did not work. The past two weeks I have received three follow up calls on my cell phone while I am at work regarding appointments that I have never had. This is not a new cell phone number for me. I have had it for 13 years. Today I called once again to try to get my phone number removed and the person that answered the phone was actually rude about it. "I am so sorry for inconveniencing you, Sir!" I hope the technical skills are a whole lot better than their customer service skills!!! Thank you very much for constantly bothering me at work!!! I have actually driven that far for the right vehicle, but not to this dealership.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Not 100% sure, but I think it was Guy.
Nov 15, 2017 -

Conicelli Hyundai responded

Terri, I am very sorry about this confusion on our part. I would like to get this taken care of for you. Could you please message me with your full name and best way to reach you. You may also call me directly at 610-828-1400 x 1208. I do apologize for this inconvenience. Thank you, Lori Hammond

August 01, 2016

"Survey for customer service "

- Swiyyah

Yusef really showed excellent customer service, and assisted me with the extra requests with no problem at all never saying no, we can't do that Ms. Love.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Yusef Johnson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : George, Robert Durante
Aug 02, 2016 -

Conicelli Hyundai responded

Thank you for choosing Conicelli Hyundai. We greatly appreciate your kind words and if we can be of any more assistance to you please feel free to reach out to us. Enjoy your Hyundai! Sincerely, Lori Conicelli Hammond

April 11, 2016

"Flat Tire"

- cward

Had to have my car towed on Saturday, 4/9 because I had a flat & Conicelli does not give spare tires w/new cars. So I got to the service department at 8:50am and did not get out till 1:15pm. Totally unacceptable. Then I was told that I needed front & back wheel alignment. Conicelli Hyundai does not have the machine that does that so had to wait for Honda to get done with using theirs - another 1 1/2 & to top it off you have to watch the same channel on the TV which is home repairs - try watching that for 4 1/2 hours. No shuttle service on Saturdays - couldn't even go to the mall or get something to eat. After this experience I am so done with Conicelli Hyundai and Conicelli in general. A Nice Place to Do Business if you want to spend you whole day sitting there. I work so my Saturday was wasted - just give space tires & it would have saved me about 5 1/2 hours on my day off including travel time to get there & get home. Unhappy customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ray Grave
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 18, 2016 -

Conicelli Hyundai responded

Cward, I am very sorry about the inconvenience. We try to accomodate our walk in customer as best as we can on Saturdays. I know you spoke with Pat, our Service manager. I hope that he was able to explain the situation. I apologize for the wait and any inconvenience that we may have caused. Thank you, Lori Hammond

February 29, 2016

"dealings with the service department"

- Santa Fe owner

I recently took my 2013 Santa Fe for routine maintenance. I have no complaints about making the appointment, getting the work done, or the quality of the work and the people at the service desk. However, when I went to pick up my car, it was pulled into a space so far that it actually was up against the car in front of it. (a NEW car on the lot!) When I backed out, the bumper of the car in front of me actually popped out back into place! My husband and I went into the showroom (it was after service hours) and told the receptionist - she took my husband's phone which had a photo on it to the "back" and showed "a manager." She came back out and told us that he said if there was any damage to our car to just bring it back and they would take care of it. I think (#1) the manager should have come out from the "back" to talk to us in person and (#2) hopefully, the person who parked my car would be told to be more careful with customers cars and with the new cars on the lot. Honestly, I got the distinct impression that they really didn't give a hoot. Good mechanical service, poor customer service. A GOOD manager would have come out to speak with us and would have walked out to look at my car. Will think twice before I go there again.....

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don't know who was "on" as no one came out to talk to us.
Apr 18, 2016 -

Conicelli Hyundai responded

I am so sorry that this happened. I will make sure we talk to our staff so this never happens again. I am sure that they did not know they were parking so closely to your vehicle. You are right a manager should have come out and spoken to you. I sincerely apologize for this circumstance. I am available if you would like to give me a call to discuss. Thank you, Lori Hammond 610-828-1400 x 1208

October 14, 2015

"The worst. Stay away. "

- Beware

I feel compelled to review such shockingly dishonest , rude service. I was lied to and robbed plain and simple. I am shocked to know that places can get away with doing business in this manner. The sales department was all smiles, but the minute I was in service everything changed. I am now forced to drive over 40 minutes to service my car with an honest Hyundai service department.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Oct 14, 2015 -

Conicelli Hyundai responded

I am very sorry and upset to read about your experience in our service deparment. I would like to speak with you about your experience. Would you be able to message me with your name and number or please call me at 610-828-1400 x 1208? Thank you, Lori Conicelli-Hammond

September 05, 2014

"I do not intend to return to Conicelli Hyundai "

- Tbird222

Subject : Conicelli Hyundai in Conshohocken, PA ... Review I have purchased three (3) NEW Hyundai's at Conicelli Hyundai. One vehicle, a Sonata, was new as of that year, but was used. It had to be repurchased because there was glass on the trunk rug, and when further investigated, there was MOLD beneath the trunk; this is very bad preparation prior to delivery. I still have two (2) purchased NEW (not USED): an Elantra and a Santa FE, both purchased new. The Sales dept. is horrible: the sale rep was not truthful although he was personable. Let's get to the more serious problems. The SERVICE department had to TRY to repair a rattle in the door of one of the vehicles. It took them about six attempts to fix it, with one of the times, a service techs left one of his/her tools INSIDE of the door. I still have the noise inside the door, and I will live with it, because I will not let them work on this problem again. On both vehicles they kept OVERFILLING the oil on both cars by about a quart. I reported this to the Service Manager many times, to the Customer Relations Manager several times; and to the General Sales Manager. The Service Manager was polite, but apparently was not effective to remedy the situation. The Service Team was rude, and basically told me that if I was dissatisfied, that I should go some where else. Also, the last time I was there with my wife, I asked a Service Team rep. about when I should have certain procedures performed on my Hyundai vehicles, and she told me to "Read your owners Manual". I repeated my question to her three (3) times, and got the exact same answer. The General Sales Manager was flat out CAUSTIC, and he tried to blame me for these problems; he even mocked my profession. He tried to change the facts in an apparent attempt to evade the problems. I indicated that I was going to report my concerns, and he told me that he did not care, and that he was not afraid of my reporting to his superiors. The Customer Relations Manager, who I complained to about my concerns, did NOTHING. He would not even sit down with me and the aforementioned "TEAM" to try to remedy the situation; and he relayed to me that the OWNER of the Dealership was not willing to assist in relieving this very bad situation in any way. I called Hyundai Corp. several times, and the persons that I talked to were willing to do NOTHING stating that the Dealership was independent; they had no influence on these problems that I was incurring over the Dealership; only the Dealership could fix this. I have Never been treated like this, nor have I personally seen or heard of this happen to others My wife went with me to see first hand what I was talking about, and she was treated rudely as well; she does not wish to return. The vehicles are Ok, but I will NEVER buy from Conicelli again, and I do NOT intend to buy another Hyundai. I hope that this helps in your decision(s) concerning this Dealership and Manufacturer. I, also, hope that the Dealership and Manufacturer read this , and act on it in a POSITIVE way; and not have this post pulled from the Internet. Best of luck …

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Kathleen Diclement
May 27, 2014

"Conicelli Hyundai - Watch out !!!"

- GrandTbird

I have purchased three (3) NEW Hyundai's at Conicelli Hyundai. One vehicle, a Sonata, was new as of that year, but was used. It had to be repurchased because there was glass on the trunk rug, and when further investigated, there was MOLD beneath the trunk; this is very bad preparation prior to delivery. I still have two (2) purchased NEW (not USED): an Elantra and a Santa FE, both purchased new. The Sales dept. is horrible: the sale rep was not truthful although he was personable. Let's get to the more serious problems. The SERVICE department had to TRY to repair a rattle in the door of one of the vehicles. It took them about six attempts to fix it, with one of the times, a service techs left one of his/her tools INSIDE of the door. I still have the noise inside the door, and I will live with it, because I will not let them work on this problem again. On both vehicles they kept OVERFILLING the oil on both cars by about a quart. I reported this to the Service Manager many times, to the Customer Relations Manager several times; and to the General Sales Manager. The Service Manager was polite, but apparently was not effective to remedy the situation. The Service Team was rude, and basically told me that if I was dissatisfied, that I should go some where else. Also, the last time I was there with my wife, I asked a Service Team rep. about when I should have certain procedures performed on my Hyundai vehicles, and she told me to "Read your owners Manual". I repeated my question to her three (3) times, and got the exact same answer. The General Sales Manager was flat out CAUSTIC, and he tried to blame me for these problems; he even mocked my profession. He tried to change the facts in an apparent attempt to evade the problems. I indicated that I was going to report my concerns, and he told me that he did not care, and that he was not afraid of my reporting to his superiors. The Customer Relations Manager, who I complained to about my concerns, did NOTHING. He would not even sit down with me and the aforementioned "TEAM" to try to remedy the situation; and he relayed to me that the OWNER of the Dealership was not willing to assist in relieving this very bad situation in any way. I called Hyundai Corp. several times, and the persons that I talked to were willing to do NOTHING stating that the Dealership was independent; they had no influence on these problems that I was incurring over the Dealership; only the Dealership could fix this. I have Never been treated like this, nor have I personally seen or heard of this happen to others My wife went with me to see first hand what I was talking about, and she was treated rudely as well; she does not wish to return. The vehicles are Ok, but I will NEVER buy from Conicelli again, and I do NOT intend to buy another Hyundai. I hope that this helps in your decision(s) concerning this Dealership and Manufacturer. I, also, hope that the Dealership and Manufacturer read this , and act on it in a POSITIVE way; and not have this post pulled from the Internet. Best of luck...

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Kathleen Diclement
September 25, 2011

"I bought a brand new Hyundai Elantra in 2003 at the..."

- Not a fan of JK

I bought a brand new Hyundai Elantra in 2003 at the dealership in Norristown PA. This location closed and was moved/renamed Conicelli Hyundai in Conshohocken shortly thereafter. Now, I was told in order to keep the 10 year/100,000 mile warranty, I would have to take my vehicle to Hyundai for ALL services, including oil changes. I stopped taking it to Hyundai in 2008. One time, I took my car in to Conicelli Hyundai for the Emission and Inspection and was told I needed new breaks. Well, usually after you get new breaks, when you press down on the break pedal, there's more tension and the car stops rather quickly. I've had breaks replaced before many times in different cars and that's always been the case. Well, it wasn't the case this time. When I pressed down on the break pedal, it felt no different than before the breaks were replaced. So when I got home, I immediately called and asked to speak with someone in service and I was told that I would feel the tension start to develop in the break pedal after a week or so. I've never heard of this. I began to feel that Conicelli didn't replace my breaks but charged me for doing so. When I would bring it in for an oil change and they were supposed to rotate my tires, I put hidden stickers on two of my tires to make sure the tires were getting rotated- and sure enough- after I paid and walked outside, the stickers I had placed on my tires were still on the same tire either front left or back right- which proved they didn't rotate my tires. Just this year, I needed my radiator in my Hyundai replaced and I called Conicelli Hyundai to ask if they had the part for my model and if they could fix it on Saturday. I was told they only do Emission and Inspection and oil changes on Saturdays. I've never heard of this before from any other dealership. People work during the week and this is very inconvenient for many car owners. This year, I decided to get rid of my Elantra and I decided it was best to not buy another Hyundai and not deal with Conicelli.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Multiple Service people
1
1 - 10 of 10 results