Conicelli Hyundai

Five-Star Review – Conicelli Hyundai Service Department Went Above and Beyond I recently brought my 2012 Hyundai Elantra Touring to Conicelli Hyundai in Conshohocken for a steering column issue — a clun Went Above and Beyond I recently brought my 2012 Hyundai Elantra Touring to Conicelli Hyundai in Conshohocken for a steering column issue — a clunking noise caused by a worn steering coupling bushing, a known problem on older Hyundai models. My independent shop had identified the issue, and I contacted Conicelli to see if there was any warranty or goodwill help available. From the moment I arrived, I was treated like a long-time customer, even though I’d only used Conicelli once before. Racheal, my service representative, greeted me warmly and immediately made me feel at ease. She listened carefully, explained everything clearly, and took ownership of my situation. Working alongside Caroline, the warranty administrator, and Pat, the service manager, they went to bat for me with Hyundai to review my case. Thanks to their efforts and professionalism, Hyundai agreed to cover the repair in full — something I honestly didn’t expect. The entire team handled everything quickly, communicated throughout, and treated me with genuine respect. I want to sincerely thank Racheal, Caroline, and Pat for going above and beyond to help a customer they hardly knew. Their honesty, knowledge, and compassion left a lasting impression. From now on, Conicelli Hyundai will absolutely be my go-to dealership for all service needs. — Rich D’Amico More

The 2017 Hyundai Santa Fe I bought up there has been burning oil since a bought it. Service was supposed to work with me in remedying this issue but they treated me like I was a nuisance and noted was c burning oil since a bought it. Service was supposed to work with me in remedying this issue but they treated me like I was a nuisance and noted was corrected. Now the car is undriveable and will cost more than I have to repair. It doesn't make sense to repair a car that burns oil. I have come to learn that this is an issue with Hyundai engines. More

Many thanks to a great service department and staff at Conicelli Hyundai in Conshohocken PA. I've been a customer since 2014 when I purchased my Tucson and I can tell you it's serviced with care each and Conicelli Hyundai in Conshohocken PA. I've been a customer since 2014 when I purchased my Tucson and I can tell you it's serviced with care each and every time. Would not have my vehicle serviced anywhere else! More

Great full service experience. From buy to maintaining top of the line. Well done! I will continue to support Conicelli Hyundai because of employees like these. From buy to maintaining top of the line. Well done! I will continue to support Conicelli Hyundai because of employees like these. More

I've been a Conicelli Hyundai customer since 2010 when I leased the first of 3 cars from them. The lease pricing was fair, transparent and painless. The sales advisors were knowledgeable and easy to work wi leased the first of 3 cars from them. The lease pricing was fair, transparent and painless. The sales advisors were knowledgeable and easy to work with. The cars I leased (Elantra, Sonata Hybrid and Ioniq Hybrid) worked flawlessly from the day I picked them up and the routine service I needed was done professionally and completed on time. My last lease ended 6 months after the covid shutdown so I was working from home and didn't need another car at that point. When I returned to work a couple years later and needed a car I bought a used 2013 Elantra based on my previous experience with my leased Hyundai cars. I just brought my car in to Conicelli Hyundai for service to replace the steering coupler which was expected to take 4 hours. I was planning to wait and work from the dealership but I thought I'd ask about their shuttle service. It turns out the shuttle service is limited to a 10 mile radius from the dealership and I live 16 miles away. I was OK waiting since I planned to do that anyway. Jim, the shuttle driver, was standing a couple of feet from me while I was talking to the service advisor about transport and he offered to take me home even though I live outside the shuttle range. I go out of my way to take my car to Conicelli Hyundai for service based on past experiences even though there is another Hyundai dealership 5 miles from where I live. Jim stepped up and without asking offered to drive me home. I would highly recommend this dealership for sales and services based on my 14 years using them. One caveat; the dealership is under construction as is the Ridge Pike along that stretch so it's a pain to get in and out of but based on my experience it's worth the effort. Thank you Jim for demonstrating what customer service is all about, I appreciate it! More

Terrible service center. Made an appointment for an inspection and an oil consumption test that was started at another Hyundai dealer (a Hyundai engine had an issue out of st Made an appointment for an inspection and an oil consumption test that was started at another Hyundai dealer (a Hyundai engine had an issue out of state, surprising). They said no problem. As the appointment approached, we need to replace the front engine splash shield. Again told no problem. Then the problems started. They called back and said I needed to prepay for the part. Called back to give them the credit card and they said since it was after 2p (it was 2:03p) they wouldn't have the part in time. Ok, rescheduled for the following day at 11. Oh, but they can't do the oil consumption test that they already scheduled. It has to start at their dealer although the other deal and first scheduler told me they could do it. Get an email reminder for my appointment at 10a. Call, because can't make 10a. Tell me no new appointment can be made for 4 weeks. On Friday, they had three available appointments on Tuesday but on Saturday nothing for 4 weeks. I explain the problem and am told that a service manager will call me back. No call back. I call them again Monday morning. They tell me it is my fault, they don't understand who would have ordered the part because "I am giving them too much information" and that no one actually ordered the part. So even if I made the appointment the car wouldn't get repaired. The person I spoke to about the part told me the scheduler would loop back and confirm the part order. But this scheduler says it is my fault and I needed to speak to the parts department directly despite being told the opposite by the other two Conicelli employees. The scheduler blamed this on me. Horrible customer service, was lied to multiple times by different people. More

Great service because of a great staff. Ms. Zummo and her partner made a complicated service visit a whole lot easier. They went the extra mile to accommodate us and make our day a lot easi Ms. Zummo and her partner made a complicated service visit a whole lot easier. They went the extra mile to accommodate us and make our day a lot easier. Great people. More

Didn't buy my car from this dealer but I can confirm that their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since the their service department is a nightmare to deal with...at least from my personal experience. I have a 2021 Kona and the engine went at 27k. Since they are the closest dealer, Hyundai told me that it needs to be towed there. On Tuesday evening, spoke to a someone from the dealer who informed me that their earliest appointment would be May 9th, over a month away. It's already stressful enough having your engine fall apart on your two year old car at 27k miles, but to then be told that they won't even LOOK at it for over a month is insane. Who care about that stupid 100k mile warranty if you're without a car for a couple months. Employee told me he was going to speak to his manager about getting an earlier appointment. He told me that I would hear back from his manager that day or first thing the following morning. Next day comes, no contact. Fast forward to today and I get a call/voicemail from an employee who said, "I was told to call you back because something's wrong with your car, our soonest appointment is May 9th...". Apparently, there's some serious disconnect with communication between their employees. I tried one more time, woman answered and told me that they aren't taking any "big jobs" until after May 9th. If I needed an oil change, they would get me in sooner but for anything like this, I would need to wait and basically be without a car for months, which is crazy. She then clarified if I bought my car from them, which I didn't, and told me to contact the dealer than I bought the car from. So basically...you'll get treated like a second-rate customer if you did not purchase your vehicle directly from them. This experience really made me NEVER want to purchase a vehicle from them in the future. Thanks Conicelli for the let down and unprofessionalism. I'm not sure if I can still recommend Hyundai (I'll have to see what happens with my car), but if you're going to buy a Hyundai, I'd recommend doing it at one of the other dozen dealerships in the Philadelphia area. More