Conicelli Toyota of Springfield

Both Rich and Paul were excellent. They got me the exact deal I asked for! They got me the exact deal I asked for! More

I spoke with an Internet Sales Consultant who answered my initial questions and worked with me to set up an in person appointment to look at the vehicle and take a test drive. When I arrived at the dealers initial questions and worked with me to set up an in person appointment to look at the vehicle and take a test drive. When I arrived at the dealership everyone was helpful and welcoming. I worked with my salesman to get a walk around of the vehicle and take it for a test drive. My salesman worked with me to take the vehicle on the type of test drive I wanted to take to make sure the vehicle fit my needs. When it came time to purchase my salesman went over all the packages and prices, made it clear what the packages covered and which ones were optional. My salesman also made sure I got all Toyota incentives that I qualified for and made the process as smooth as possible while keeping me informed. I recommend this dealer and this salesman, they listened to what I wanted and there were no tricks or high pressure sales tactics. More

I brought the car in for an intermittent radio issue where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day where it stopped working. I showed the attendant a video of it happening. Also showed it as being a common problem on the internet. After a full day in the shop, they did Nothing. The paperwork said "could not duplicate the problem" . The attendant told me I could try disconnecting the battery to reset, as well as several other things. Imagine telling a customer to disconnect a 260 volt Hybrid battery!!!. Why didn't they do it? The problem still persists. I also called them around noon asking if the car was done. I knew it was because the Toyota app showed the car doors windows that had been open were then closed and the car moved into the parking lot, where it stayed. I was told no and that they hadn't heard back from the technician. I finally drove over around 3:30. They told me that I was called to tell it was finished. Major xx. I know that I will have to take another day off of work and return it again to see if they will actually do something with the problem. We are all just numbers, but being treated like one is not how service departments should operate. More

They are wonderful and always take care of the customer! Always provide the best possible service! Always provide the best possible service! More

The inspection was thorough and not too expensive. I bought the Car at Conicelli and love it. I bought the Car at Conicelli and love it. More

Everyone at this dealership was very courteous to us and very professional. A great experience. very professional. A great experience. More

Good service. Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace work Depending on who’s at the counter, you’ll get someone who’s either chipper or menh! Help staff to have better job satisfaction. AI can’t replace workforce regardless of what people think. Quality interpersonal relationships is of great importance in any service industry. More

The service and sales people are very nice and helpful. I had a very pleasant experience. I had a very pleasant experience. More

The 2025 Grand Highlander was my 5th new car purchase from Conicelli dealerships and 3 have been with Anthony at the Springfield location. The Toyota brand is exceptional in terms of product quality & from Conicelli dealerships and 3 have been with Anthony at the Springfield location. The Toyota brand is exceptional in terms of product quality & reliability and their vehicles are exquisite and packed with great features. Conicelli always has a ample inventory and you’re located just a few minutes away making it convenient to stop by. But the main reason I keep coming back to purchase my new Toyota vehicles from Conicelli is because of Anthony Criscuolo. Anthony has significant experience with and is well versed in the Toyota products. I can rely on his expertise to confirm what my research has told me and to point out additional features to help me make a final decision on which vehicle to pursue. Anthony is also very personable and professional in his approach He listens to what I’m interested in buying and goes the extra mile to look near & far for the exact vehicle. That was never more true than with the purchase of my 2025 Grand H/L. Anthony and the vehicle locator folks diligently searched existing inventory and incoming/in production vehicles for many weeks in search of the car that I was after. It took a lot of their time and effort but they landed an exact match on trim level, color (exterior & interior), and options. I can always count on Anthony to deliver the goods. I appreciate his commitment to delivering quality customer service and I know that I can trust him to sell me a terrific vehicle that fits what I want and not just look to sell me something that’s already on the lot. I value Anthony’s honesty and commitment to working with me to bring the happiness and joy you’d want when purchasing a new car. More

Alissa was very efficient when entering and had good follow through with additional work needed. Bill was outstanding bringing me to the Mall as well pick up!!! Checking out another pleasure with Alis follow through with additional work needed. Bill was outstanding bringing me to the Mall as well pick up!!! Checking out another pleasure with Alisa.Made the cost of the bill a little less painful. More