Conicelli Toyota of Springfield - Service Center

The representative hung up on me while I was complaining about car. Won’t deal with her again about car. Won’t deal with her again More

I had another frustrating experience where I waited over three hours to get my car serviced. After waiting two and a half hours, I called to check the status and was told, “your car is done and coming.” I w three hours to get my car serviced. After waiting two and a half hours, I called to check the status and was told, “your car is done and coming.” I waited another 20 minutes, then went to the desk for an update. I mentioned that I had seen a woman arrive at the same time I did, and after speaking with her, found out she had already completed her service and left an hour before me and she had the same service as me. When I raised this concern, I was told the delay may be due to the number of miles on my car and the technician assigned to it — as if that justifies a full hour’s difference for the same type of service. That response didn’t make sense to me. Instead of listening and addressing my concern, the person I spoke to got defensive, which made things worse. There’s a serious lack of empathy and basic customer service. When you walk in, no one greets you or even offers a smile. Everyone just stares at their screen and sends you to the next desk without any real interaction. The environment is cold and unwelcoming — not what you expect from a service center. Spending three hours waiting, only to leave frustrated and unheard, is unacceptable. The service process and overall customer experience clearly need improvement. Please remember that customers coming in for service are trusting you with their time and their vehicle. It shouldn’t feel like a stressful experience — it should feel like you’re being taken care of. Right now, that’s far from the case. More

Great communication from service dept. Really quick turnaround from drop off to pick up. Couldn’t be happier with service provided. Thx Really quick turnaround from drop off to pick up. Couldn’t be happier with service provided. Thx More

Don’t really have fifteen words that get me excited to come to the dealership and spend money come to the dealership and spend money More

I have been with this dealership for over ten years. Christina has always been very professional and kind. Christina has always been very professional and kind. More

Satisfactory very good customer care in short everything was fine and everyone were at their best was fine and everyone were at their best More

Alissa ALWAYS friendly, helpful and respectful! ! She goes above and beyond. Conicelli is lucky to have her. thank you ! She goes above and beyond. Conicelli is lucky to have her. thank you More